Why are Dysons so horrible?

[scvacuumguy]

I figure this thread will shed some light from other vacuum folks on why Dyson is in the top 10 most horribly built machines on the market.

I started paying attention today and noticed we got 6 in Friday and Saturday and 4 in today. All of them were clogged, bad filters, clutch issues, cord issues and housings falling apart. The positive is that at least 4 have been traded on Panasonic MC-UG589 models.

So I'm sure there are people here who love the Dyson and can defend it, but for those of us who all hate to see them rolling in the door tell me your opinions.

 

[eurekaprince]

A more scientific way to measure this is to....

have all the vac repair shop owners in Vacuumland provide a little more information: it would be more valuable to hear the statistics as follows -

In 2009, here are the "demographics" of repairs done on vacs not older than one or two years old. Then give the brand and number of vacs brought in. In that way, we could see what proportion are Dysons, Panasonics, Eurekas, Hoovers, etc.

I think when it comes down to it, bagless machines require far more maintenance by the owner than bagged machines. You have to clean the bins and filters far more frequently, and unless you are a bit of a handyman or handywoman, these vacs probably get less care than they need. Now imagine if the cleaning of a bagless vac is left to a hired housekeeper who has never read the instruction manual?

 

[eurekastar]

I was visiting this morning with a vacuum shop owner about that very thing. He told me the top two brands he sees for repair are Dyson and the new Electrolux models. Of course, the number of Dyson repairs he sees may be a reflection of the number of units being sold out there. It is a very popular brand.

 

[thunderhexed]

just today..

was having a conversation with one of my best buds, and he attended a party over the weekend where, naturally, someone had a boo boo and made a mess. So the hostess pulled out her Dyson, and was just RAVING on how much she loves it and would never use anything else. Well, he, being the Kirby fanatic and mischievous boy he is, spouted off "well obviously you've never experienced a Kirby! " ooooohhhh the look the gave him. He said the look she flashed him sent ice through his veins. He said it set the tone for the rest of the evening. She was seriously ticked off! I told him, people either love or hate the Dyson, and they either love or hate the Kirby, and when the two go head to head... oh lordy the ruckus it causes!

 

[bagintheback]

I went to this one vacuum shop and I saw, at least 25 Dyson for repair for the clutch. They even had a sign up saying they were terrible and to buy something else . I've never used a dyson but I hate the hype about it.

 

[thunderhexed]

Mom's...

Mom gave up her Kirby Heritage for Dyson about three years ago. Dad has had to disassemble it three times at least and blow it out with his air compressor in his shop due to it clogging. After their first year of using the Dyson, dad was calling me begging me for a Kirby to use cuz he hates that Dyson. I let him have a G3, so now they have His and Her vacuums...

 

[vacuumfreeeke]

Wow, my Dyson has never clogged once.... though I have had clutch issues twice now (low clicking during operation), even with the 2nd clutch that I replaced myself. I think they are the best bagless, and a lot of their issues could be resolved of people just took care of them.

 

[joe22]

one thing to remember is the cost of the dyson, you paid bucks for it so it makes sense to get it fixed. also you believe all the hype that its the best vac in the world

a 40 buck bissell goes to the curb when it has probs

 

[bimmer740]

Dyson Repairs

I used to work for a small appliance repair shop that was one of the only authorized Dyson repair centers around. I can't even begin to tell you how many machies came in and out of the store. I'm not a fan of bagless machines, but as far as bagless goes, from the other machines out there Dyson is the way to go. I usually used a Dyson to vacuum the sales floor at closing time and I always emptied it outside the store in the dumpster that was right outside the back door. I would never think of dumping it inside the store due to the cloud of dust it would make. I cant speak for the newer Air Muscle models, but when the DC27 first came out we had several in for bad switches and failed motors. The DC07 was in constantly for problems with the clutch. As someone mentioned above they really do require a lot more up keep than a bagged machine. I am a huge Kirby fan and while its not for everyone, other than changing the bag when its full and changing the belt every few months, they dont really require any thing else. The Dyson's dust bin and cyclonic chambers can collect an imense amount of dirt, along with its costly filters that need to be washed or changed, which means more money and more down time. They do a decent job cleaning, have fairly good tools, and are relatively quiet compared to other plastic vacs, but for their price tag the build quality could be better. The plastic appears to be a bit better than some other machines but still not as durable as it should be.

I know that everyone has their own thoughts on Dyson, or any vac for that matter, and I do appriciate them for what they are but they just are not for me. To each his own and happy vacuuming!

 

[tolivac]

The remaining vacuum shop in my area WAS a former Dyson dealer and warratee center.He gave up on them becasue of the condition of machines some customers bring in.One customer(a woman) brought in a Dyson "Animal" that was in horrible shape.The dustcup was cracked,cyclones clogged-the machine STANK when she turned it on in the store to show what was wrong-weak suction-was due to many things-the broken dirt cup,clogged filter-and very dirty cyclones-also a rubber seal that was on the bottom of the dustcup was worn out.She says her sons used the machine when it was their turn to do the vacuuming-to empty the dirtcup they banged it against the trashcan rim to get the dirt out of the bin.I guess -hence the crack in the bin-and worn rubber seal.to make it short-Mike offered to sell her a DC07 "demo" model.She did that and she says she wasn't going to let the kids do the vacuuming anymore.Mike asked if I wanted the old machine-honestly it was in such terrible shape he didn't feel hurt when I turned him down-instead we both gathered up the peices of the sad,stinky machine and heaved them into the dumpster.I will take a bagged machine anytime-oh yes Mike gave a good demo to her on a Meile canister vacuum-the prospect said she didn't like canisters and wanted another Dyson.she liked the Demo DC07 he had in stock.Another matter on these Dyson machines-the brushbar in the early ones(DC07)had hardly any sweeping,beating action.Later models it seemed like the brushbar was TOO aggressive-customers complained it was damaging their carpets.Guess you can use that Dyson as a floor sander!Forget what model it was.Now Mike no longer has Dysons-except used ones traded in on other vacuums he sells.I have a couple in my collection-a DC07 I got from a Kirby dealer,and a new Dyson "Ball" I got new from Best Buy-Like my Kirbys and just about another vacuum better.And --the bin and cyclones tend to make the Dysons rather bulky and "handle heavy"-esp as the dirt cup fills.

 

[jfalberti]

At this point ...

I don't have an opinion on Dyson. My first one will be delivered tomorrow. All in all, I am a huge Kirby fan, as well as Filter Queen. When my Dyson arrives, I will be very open minded and see what it can do. But I doubt that it could ever replace my Kirby or Filter Queen, or my Concept One as well. We'll see what happens.

 

[scvacuumguy]

Repair ratio

i'd say our top repairs are: Eureka Bagless, Bissell Bagless, Dyson, and Electrolux. 60% of repairs are turned into new vacuum sales, the rest are repaired. I've still never understood why one would spend $60 to replace brushroll, and filters on a Bissell that costs $39 at Wal Mart (or as we say in the South Wall-Marks)

 

[suckolux]

My Dyson has been NO trouble, just sucky on carpets. It's a dc18 slim

 

[thevacuumguy96]

My Mom's dyson has clogged a few times, and has had trouble picking stuff up off the carpet both times. I myself dislike dysons, and I never have liked them. I myself think they r way to expensive for what u get, and they do have problems even though everyone I talk to says they r the best vacuum ever, they still have problems. Dyson belts last awhile though. My Mom has had her dyson for about 3 or 4 years no and we have never had to replace the belt yet. I also think that dysons r loud too. I also know a guy who has a dyson and not to long after he bought it, he had to take it to the local vacuum shop here in town. I think it was clogged but I thought maybe it had something else wrong with it too I can't remember what he told me. But I say if people wanna buy dysons, then they can by dysons but I would never buy a dyson!

 

[gottahaveahoove]

I'm NOT bashing, because y'all know I'm HOOVER,

(and, I know HOOVER didn't ALWAYS get it right. BUT, I know people who have been disappointed with their Dysons. However, we ALL see how some people treat these machines. They are cruel to them. Then,we see HOOVER 28(s) in near mint condition. Some have 69(s) as good as new. Some plastic ones are perfect, too. It's hard to kill an old HOOVER, and, yet, some people do.Look at those tried and tru Electrolux machines.....little tanks, (literally).And, people kill THEM! So, no matter what machine you have, if you are not careful with them, you know what's gonna happen to them. I just wonder: if their cleaner looks this bad, what does the house in which they use it look like?

 

[thevacuumguy96]

My Mom's dyson has clogged a few times, and has had trouble picking stuff up off the carpet both times. I myself think they are way to expensive for what you get, and they do have problems even though everyone I talk to says they don't have problems. Dyson belts last awhile though. My Mom has had her dyson for about 3 or 4 years now and we have never had to replace the belt yet. I also think that dysons are loud too. I also know a guy who has a dyson and not to long after he bought it, he had to take it to the local vacuum shop here in town. I think it was clogged but I thought maybe it had something else wrong with it too I can't remember what he told me. But I say if people wanna buy dysons, then they can by dysons!

 

[suckolux]

and if the machine looks that bad , and the house looks that bad, just imagine the CAR!

 

[joe22]

march 2010 of consumer reports based on 5000 answers, hoover was the worst upright for probs, and electrolux (not aerus tanks) were the worst canisters for probs, with eureka second worst

kirby was number 1 for reliability and for some reason dyson was second

 

[luxflairguy]

Remember the Sharper Image stores? They were one of the FIRST retailers for Dyson and Dyson is partly responsible for their downfall. SI couldn't keep up with the returns on Dysons and for every return, Dyson specified that SI give the customer a REFURBISHED machine! Everytime I walked into the SI store in Palm Desert, CA during those times, people were returning and arguing about how they did NOT get a NEW machine! SI had 100's of lawsuits over Dyson. That alone, to me spelled trouble.
My opinion was partly formulated on that, it's non- "user friendly" look, and since I never used on until 2 years ago--it doesn't clean well! My 2 cents.

 

[scvacuumguy]

We solved the Die-Soon pandemic here in Columbia by bumping up service charges. Our city is around 150k-175k residents and we are the only store in town. The nearest store is across the river in another county and most Columbians will not go across the river to shop.

To service a Dyson, look at a Dyson, even take in a Dyson repair, its $69.99. That is more than 10% of the original cost of the machine and most people will just trade them in on a new machine. If they think that is too high, I direct them to our nearest competitor 25 miles away. They take up too much space and they are too much of a pain even look at them.

 

[kenmore81]

When I first seen the Dyson at Sears, I could't belive the price, I looked I vacuumed, I left. I went home and ordered a Hoovermore power-drive from e-bay. The friend that worked there at the time said she had not seen so many vacuums come back in one month. She said people were complaining that they were not very user friendly or the brush was noisey or they didn't seem to pick up the dog fur like there old vacuums. She said she never sold so many Kenmores back to back in a month.
I was never impressed but I did and do still want one some day just to have.

My BF sis in law cleans for a friend of hers and just recently brought me the DC 24 and said "it wont pick up I think its clogged". So after I unclogged it of One mascara tube a crayon,a crayola marker cover, a kids memory game piece, and a ton of cat fur, I cleaned the filters and let them dry n decided to give it a run through the house. . .
Still not impressed.I vacuumed The rug I had just vacuumed with my Kenmore canister w/o the power nozzle(ceased end caps)and I really only got about a teaspoon of "grit" and a small amount of cat hair in the bin.
The tools were a joke, and it did take some getting used to the ball. If I did get a Dyson I would definatly have to invest in the 85 dollar deluxe tool kit, witch for a 500.00 vacuum I think that should come with it.
Ive also used the DC25?animal(the purple non ball) at a friends house and I think that one picked up much better and her filters were dirty.(till I got donr lol).
Anyway Im bored at work so im going on lol. Im not a Dyson fan but I do think it is one of the better bagless vacuums, but still not worth the price.
Kenny

 

[sanimatic]

I don't have a Dyson and as eager as I usually am to try all popular vacs, I've never had the least inkling to have a Dyson.

But I must say that when I read customer ratings or blogs, most Dyson users are adamant about their love for their Dyson. I don't think I've ever seen any one brand that has such a unanimous and loyal user following.

 

[vacman117]

My guess is because people think that since they paid top dollar for them, then they don't have to maintain them, and that would be why they are in for repair a lot. Also, as mentioned above, since so many people buy them. They are also not easy for a normal person to put a belt on, and that is what I see most of them in for repair for. They are actually very good vacuums.
Chase

 

[kirbfan94]

The problem with dyson

is lack of maintence, like chase said. and people who think that since it's a 500 dollar vacuum it can take a heavy beating, which is not true.
If you wash the filter's every 6 months like your susposed to
and dont beat the hell out of it IT WILL clean well for you.
Im not saying dyson's are amazing because their really not.
But they aren't junk either.

 

[ohio_tuec]

"Remember the Sharper Image stores? They were one of th

Yes, and why was that? For years and years prior, Sharper Image sold ORECK. That was, of course, until Oreck came out with a better air purifier than SI's Ionic Breeze. Out of spite, SI dropped Oreck and marketed Die-soon instead. Say what you will about the Oreck, it's a far simpler, more energy efficient design. I have a DC07, and a DC15, and I dislike them both. For what you pay on a Die-soon, at the very least, it should still be manufactured in the U.K. Just my two cents....

- Karl

 

[kirbykid63]

I sold my Dyson last week

I tried this machine and and I don't like it.I found a pristine simplicity 7000 series and I find it to be a far superior vacuum,much better carpet cleaning,easier to service,and a lot less noise.

 

[kloveland]

I haven't had the opportunity to use a Dyson yet so I can't really weigh in. The all plastic design looks really cheap to me. I can imagine that many people have thrown out great vacuums in favor of the Dyson. We all know that marketing plays a huge roll in Dyson sales.

While watching HSN one afternoon I heard the host flat out lie about the Dyson’s belt. She said the belt lasts for the lifetime of the unit and never needs replacing and it was one of the older yellow models she was demonstrating. The older models use a flat belt just like many other vacuums. We all know that belts eventually stretch out and break. The marketing tactics that Dyson uses bothers me.

Sorry guys I am not into all the Dyson hype but I haven’t used one so I really can’t judge. Users’ not performing maintenance plays a huge roll. While I was in the vacuum shop yesterday buying bags for my Dial-A-Matic there were at least three other customers in the shop with very simple problems. One man walked in carrying his Riccar shaking his head and said “My belt is broken again”. And the women replied at the counter “Well, Sir when the vacuum gets caught in a rug the belt is almost going to break immediately”. It seems after each passing year the world is growing stupid when it comes to common sense.

 

[scvacuumguy]

The reason for that piece of plastic's high price is so we can all see some bad toothed brit (no offense to all Brits) on TV hyping his piece of crap. Anyone who would rip-off the Fantom concept, and then try to rebrand it as a confusing and ugly piece of junk has got to be a genius.

I hope you all have been to 'Best Buy' to see his new fan without blades. Talk about something completely useless. $299 for a fan is just crazy.

By the way- 2 more in so far this morning.

 

[kirbykid63]

And the Dyson brush

I was amazed how cheap and light weight the brush is on my DC7 animal you cant tell me that thing really deep cleans carpet,so glad its gone. Give me a Kirby or Simplicity any day over one of those Dysons.