Kirby? A hate/love relationship
I do not subscribe to the "you haven't got the truth yet, the Kirby is great, Kirby must be doing something right" storyline (which implies that someone is not thinking correctly). It is NOT the consumer or the questionning vacland member that has to rethink things, but Kirby themselves:
There are some points:
The Kirby is great. As a vacuum for carpeted large areas, that is.
Everything that is metal on it is durable.
But then: Kirby cares? Nuh-uh....
They are selling them on killing the current vacs in the homes (see the other post above), they do not bother about customers' needs.
As long as the dollars are ok, they will not bother to improve or update things at all.
I am more than sure that the coming Kirby is a continuation of "how to keep the old stuff selling" (or some other meeting-table discussion result of "how do we move all this stuff to the customer")
I wonder if Mr J. Kirby would have liked this neglectance.
Talking about current Kirbys (the G3 upwards to Sentria series):
Metal parts ok. Yet everything that is plastic on it (and it keeps getting more) is shaky, wobbly. (Look at the upper plastic handle, it gives you a wobbly feeling, it is bending slightly (at least on G series), it is not sturdy enough to keep a straight line to the lower metal part.) Does NOT show quality to me. All back-of-the handle cable clamps or loops breaking all the time, a standard shrugg-it-off item for Kirby Corp.
Design: Outdated, outdated, outdated. (Always some 20 years back compared to now or to compared to what was current or modern back than. Always behind.) Ok, the G-series do look a bit more "Startrooper-like" than the former non-driven models. But even THOSE look like a phonographs in times of an MP3-player, don't they.) Alright, in the beginning (up to WW2) Kirby vacs looked somewhat contemporary because the competion did not look any other - but the clasp between up-to-date and outdated kept expanding from there on more and more.
Tools: Flimsical (best description I could find)
There are tons of other firms that make better tools than this.
Details:
- Caddy box: What a joke! Even the old one was better with its fitted ports. The current one is worse than a collapsible laundry basket as it cannot even hold the hose correcty with this velcro strap. No thinking included: "Everything has its place" say the philosophers. "Some stuff has its place, the rest can be thrown in the big hole in the middle" says Kirby. *Headshakes here*
- Hose: Went from wired spiral and 3-layer to plastic 1-layer (any walmart vac can do that)
- Crevice tool, the radiator brush: "Mickrig" in German (weakish/limp). Not to be taken seriously. Will not even touch lateral radiator parts unless poking it at an angle all along. Compare Miele, Lux, Vorwerk, Siemens, Moulinex, Volta, .... (they all can do better)
- Wall brush: To be thought over: Wired bristle frame keeps falling out all the time. It just unsnaps and falls down. (Had this from the Heritage to current models here).
- Wands: Still plastic, still breakable (other than they announce). Why not have metal and telescopic? And don't come up now with "using the elbow handle" (That can be done using some brains and inventing better stuff than stick-together-tubes). How about some snap joint? Invent!
- Zip brush: Terribly rattling after some years, due to not using roller bearings (just bushings and some plastic framework)= Surely not worth roughly somewhat less than 100,- € (what they take for it here)
- Upholstery nozzle, its snap-on plate: Has no bristles, has no nylon threads lifter pad. Why not?
- Surface/floor nozzle: The most ridiculous "rattle-a-tism" or contraption I have ever seen.
PVC all breakable, a terribly useless brush strip, mini rollers to get clogged, almost no air path calculation done (just a randomly contrived dome to suck things up -> air flow reduced) and so forth. No metal plate, no floor-to-carpet adjustment, no pedal for this (let alone an automatic mechanism), no nothing, just a bunch of recylced plastic. Yet the idea of having an airstream very close the floor is nice. But the actual device is pure junk (to me). So = 1 step though over (floor air stream), all others left out.
And then: The belt lifter mechanism: 3 steps to unattach the front nozzle, then some more to attach the hose. (Go through the Bison story if you want, but that man had it right: The belt lifter IS a nuisance.) A one-click solution would be nowaday's minimum standard. THEY (Kirby) must be thinking, not us.
Imagined example: 1 click (or foot kick) and the nozzle falls off. 1 push (or click) and the hose is on. (Do NOT come up with "yes, but the belt.." = it is Kirby Corp. that has to do the thinking here).
Yet, a Kirby's cleaning results on tuft carpet (a bit less so on bouclé) are outstanding.
On flat surfaces and above the floor the Kirby is average or less than that.
To buy one:
In smaller/smallest appartments with a lot of furniture or with no carpet at all, the Kirby is (as a matter of fact) a wrong investment.
Yet the Kirby Company keeps pushing their salesforce to sell them everywhere (meaning in small(er)(est) habitations, too) but denies having anything to do with these tactics of sales pressure (claiming: It's all the independent dealers, not us).
This is simply a lie.
If they were depending on those "independent" (which those are not at all) dealers, they would rethink the machine design to meet consumers's needs. But they just shove their "requirements" down the throats of the dealers and that is tranported on to the selling staff and into the homes all where the pressure vents in hard sales tactics and grumpy clients.
I BET the new Kirby will NOT be made to meet people's needs, but to "how can we keep our blockheads and move the stuff out to the houses fast" (again) - useless technical or unnecessary double-use solutions included.
I wonder if Mr J. Kirby would have liked this current neglectance.