Nope, I have not had it open yet.
Your niece could have sucked up some ice cubes. My mom almost ruined the vac once when she used that cloth bag to save on bags. I remember the Electrolux guy yelling at her. He took it all apart and cleaned it. Luckily she went to him or it wouldn’t prob be around for me to fix up.
I’ll have to read how to open it up,again, I think someone posted that.
I remember her telling me he passed away. He prob had a,out of stuff laying around. York was his last name.