My New Aerus Vacuums

[kirbyloverdan]

George

Do you actually think she was going to say oh yes it will be here April 12th ???


They cant say anything because they must sell off all the old stock if this gets out they are screwed with old stock they cant sell .


 


Sure thing Mike anytime I gotta get my bags too .


 


Dan


 

 

[luxman107]

Make sue the give them to you for free Dan .

 

[luxman107]

Has any one ever heard anything if aerus lux will come out with the steam cleaner that lux international has

 

[kirbyloverdan]

Mike

did you call Aerus directly or your sales man (local store) ?


 


Dan

 

[luxman107]

Hi Dan,
I called my local store and he contacted aerus corporate.. They overnighted him new 12 packs of bags and to give for free to anyone he sold a platinum to. He said since they only where officially released in early January he didnt think anyone other than me had gone through many if any bags yet. They do hold quite a bit of dirt and when full as we talked about before come out like a brick .. He is personally dropping a pack off to anyone he sold a machine to to replace the ones that came with the machine.
That why I like lux. If there is a problem they stand behind their product and take care of their customers.

 

[electromatik]

GM1982:

I was on a Canadian Aerus store Facebook page and they said when the Platinum canister came out it was the "first of our new Platinum series lineup." It sounds like more is planned to me. A lot of companies keep new releases secret, so we'll see. They always have an upright to match the canister, like Epic, Guardian.

 

[luxman107]

They also have the recently introduced platinum air purifier

 

[kirbyloverdan]

Mike

I called Aerus this evening and they are sending me a box of bags and a Hepa filter , They said this was the first they are hearing about this . They might want me to send them a bag to show them what is happening . I think this is
an awsome customer service company . They were so helpful and caring it is so wonderful that this American company cares so much about their customers.

I can`t wait to see the entire Platinum line especially the upright once it is released in April .

Dan

 

[GM1982]

sounds good, can't wait to see what they come up with for the new upright...

 

[cue003]

At least their customer service is getting those that call in etc new bags. And good idea on getting them to send you a heap filter as well. Those aren't cheap.

 

[kirbyloverdan]

Yes

they are a great company it just shows they care .

 

[GM1982]

So on my lunch break this afternoon, I stopped by my Aerus dealer to inquire about the new upright everyone here is talking about.... needless to say they do not know anything about it! :-0 Mind you this is the same place I purchased my Guardian Upright from a year and a half ago. I noticed they did not even have the platinum canister in the store. What is going on? hmmmmm, two weeks ago I went to another vacuum store, not an authorized Aerus dealer, but still carries the aerus's- the place where I tried out the Platinum. I forgot to ask about the upright, but during my visit, he said I sell a few Aerus canisters here and there and the Platinum is a great machine, however, most people balk at the price....I sell three times as many Miele's and customers love them.

 

[kirbyloverdan]

George

Once again they NEVER tell when a new machine is on its way . How do you think they can sell the previous version ?


 Keep asking around you`ll get the same answer , no or we have no idea .

I paid less for my Aerus Guardian Platinum than if I were to buy a comparable Miele sounds like the vacuum shop owner just has the Aerus there to make his Mieles seem less expensive thats a good idea on his part . He better watch out though as you need to be authorized to sell Aerus .


 


Dan

 

[GM1982]

I think that's a very bad idea.... I am a potential customer who maybe wants to buy one. It would be smarter for them to tell me, hey when they come in, I will call you.... And of course we take trades. Not good business practices IMO, I'm tomorrow's sale.

 

[GM1982]

I highly doubt every person walking into Aerus is asking about the new models. I don't think it would affect current inventory....

 

[luxman107]

My local Aerus Lux guy dropped by today with my new 12 pack of P bags and a new hepa filter for my platinum..
Ended up a good call for him, cause I purchased a new hepa filter and two new lux guardian Airs for my house..Taking the old Guardian air up to our cabin in the north Ga mountains..

 

[luxman107]

Love the picture of the day of the Electrolux G. Still the most beautiful vac Electrolux ever made in my humble opinion with the xxx and the new platinum a very close second.

 

[kirbyloverdan]

Ok George

You need to understand they are not allowed to say a thing sometimes or they don't even know until they have a meeting or convention about the new products being introduced . I know a lot of high end vacuum people that's where I get my info from . Plus because of the fact that I purchase many vacuums from each of them they let me know of new product way before the public even know . I know next time I won't say anything until I actually have the product in hand . So this has nothing to do with poor customer service and more with you being upset because they don't know or won't tell you anything .

Dan

 

[kirbyloverdan]

Mike

thats very cool that they brought you a HEPA filter also .

My bags and filter are in the mail coming from Aerus .

Dan

 

[luxman107]

He took the bag that was in the machine back with him to send back to engineering. . It had a few little pin holes in the bottom of the bag. You will really notice how much thicker the newer bags are..