Hoover PurePower Goes Up In Smoke - Literally...

[suctionselector]

As you may comprehend from the title, I've been having problems regarding my Hoover PurePower PU2012/1, which I ONLY bought six weeks ago.


 


Right, let's get down to the nitty gritty, although if you use a PurePower you might not get to the nitty gritty.


 


I have only been using this lightly, and have been trying to keep it in as best condition as I can. I was using it this afternoon, only for around 10 minutes, and I noticed it wasn't picking up all the dirt, and even if it picked up the dirt it spurted - is that a real word? - the dirt back on the carpet. I stopped it, checked the bag - 1/4 full - and also checked for blockages, which there were none, so I continued. Around 5 minutes later, I noticed the same thing happening, but then it suddenly sprayed some dust through the grill on the front and also through the hose and brushroll, even though the bag had no tears. I tried again at vacuuming, and whilst I was at it - you will notice the title here - I started smelling something un-normal, and noticed smoke coming through the brushroll - which I assumed was the belt - but as soon I had noticed that smoke came through the 'Carpet Care Control' and through the grill, which became even more apparent once I unplugged it and opened the bag door, to which I was greeted by more smoke and an electrical smell. I promptly unplugged it and took it outside.


 


So, I am not happy - well would you be if it was only 6 weeks old? - and I am taking it back hopefully at the weekend to Argos, hoping for a refund. I hadn't yet registered the warranty - I have been busy recently, I have had exam's - and I hope to get a refund.


 


I shall be saving an extra £100 or so to invest in a Sebo X1.1 or a Sebo X4, so hopefully I will have a much better experience with the Sebo.


 


Frankly I don't think it's worth holding the Hoover name on it at all.


 


Thank you for reading.


 


Jacob

 

[marks_here]

Aww Jacob

I'm sorry you had to go through that. You will definitely have much better luck with the Sebo. Everyone should take notice that this happened to you (wondering how many other people this did happen to & if it's the same model) & glad you're not hurt & the house didn't go up in a blaze. Maybe check out Which to see what & if they recommended this. Cheers! Mark D.

 

[alexhoovers94]

A sebo?
GOD!
Not only a Sebo, but an X SERIES?!
They are truely horrid machines.
Might as well take the brushroll out...it never touches the floor anyway.

 

[sebo_fan]

Sorry to read that BUT

WE TOLD YOU SO!!!

But no, you didn't listen! There were other members other than I who had warned you about the Purepower upright. Complain to Hoover UK and see what they offer you - you can but only try, as they say.

 

[beko1987]

I agree with the brushroll not touching the carpet bit after having my x1 for a year! But at least it won't blow up!

Or get a nice early bagged pure power and a nice takeaway with the change...

 

[sebo_fan]

I wouldn't even bother with the X series - do like for like - after all, if you must have an upright vacuum cleaner with a manual height adjustment and similar bag capacity, the SEBO BS36 is a good workhorse. Thousands of schools and industrial areas who seem to approve of the worldwide commercial upright seem to like 'em.

Either that or the swivelling Felix - both have manual height adjusters if you are going to go down that route.

 

[alexhoovers94]

You d9n't want to go down that route because you know I am right.

 

[alexhoovers94]

You don't want to go down that route because you know I am right.

 

[sebo_fan]

DID I say I wanted to go down that route with you??? I'd rather sleep with a Baboon.
Don't start on me, Alex or I'll rip you apart.

 

[alexhoovers94]

Just like you did to Steve?
What a bully.

 

[sebo_fan]

We all know that you sided with Steve, Alex and we all know that you are not happy with the decision that Steve is no longer on here.

However I did not bully Steve, but merely disagreed with him. Sadly for him I did not back down and there have been plenty of other members who have far more experience than him and who have also been at the brunt of Steve's remarks.

I respect those who have more than me. That's human nature - if you can't learn from experience, you shouldn't be on any forum at all.

 

[alexhoovers94]

I don't side with Steve, nor anyone as I don't know what happened and I couldn't care to know.
I just think it was a bit unfair to kick somebody off for reasons that have probably happened before with other members that have probably not been subjected to the same long term termination from the site.

 

[alexhoovers94]

I think you are slowly trying to take control over this site and Robert is to blind to see it.

 

[sebo_fan]

No, you're just excrement stirring Alex. Robert will no doubt see that, and from your last outburst on here.

 

[sebo_fan]

"...I just think it was a bit unfair to kick somebody off for reasons that have probably happened before with other members that have probably not been subjected to the same long term termination from the site..."

Well, you can't have it both ways. First you say that you don't want to know what happened and then you give your opinion.

Best to ask the moderator if you really want to know why that member was taken off the site rather than stir up the past. Robert may well be happy to tell you, rather than second-hand news.

 

[alexhoovers94]

Which is why I use the word probably.

 

[sebo_fan]

Just ask Robert - the subject of why that member was taken off this site is closed, in my opinion.

You do not wish to know what happened any way, and I am not going to entertain you any further on that subject.

 

[dys0nb0y]

I know it's none of my business but I want to know why the member was kicked off

 

[sebo_fan]

Anyway, suctior - I see in your profile you already have a Panasonic upright - but what of the later ones? You could buy one of those since they still use large dust bags?

 

[turbo500]

That's sucks, Jacob (pardon the pun). Hoover just ain't what they used to be. The Purepower was always a step down from other Hoover's, even when it was launched in 1997. Not a patch on the TP2. They've steadilly got worse and worse over the years, so it seems now that they've really hit rock bottom.

Be sure to let us know how you get on with returning it. I don't think you can go far wrong with Sebo's for reliability.

 

[alexhoovers94]

I see the big tough guy removed my posts.

 

[parwaz786]

Im sorry about your purepower, How about a good quality Henry? Maybe one with an airo brush? they are really good machines

 

[sebo_fan]

Jacob I think you should complain to Hoover UK. See what they say and see what they offer - stand your ground. The experience you have had with the Purepower is not acceptable.

 

[gottahaveahoove]

Sorry to hear of a "HOOVER" product going like that.

Youre is probably not the ONLY one that did this. It'll be interesting to see the outcome.
You're right: HOOVER'S finest hour is not right now. All of the 'split up' HOOVER names.
Best of luck.
John

 

[DesertTortoise]

Instead of cup holders maybe these new uprights need a place to mount a small fire extinguisher? Just sayin' ...................

 

[suctionselector]

Thanks...

Thanks for all the positive responses and suggestions so far.


 


Mark D: I will DEFINATELY have much better luck with the Sebo, I have used plenty of Sebo's - some of which 15+ years old - and are more than happy with the performance of one's that have had even heavy use in commercial environments. Thankfully I was not hurt, and I was near the back door when I noticed all the smoke, so promptly unplugged and placed outside. I was not hurt, but shocked!


 


sebo_fan: Yes, I have two Panasonic Upright's, one a 1991(ish) Panasonic MCE-41N - which is my personal daily driver - but the PurePower was bought as a basic vacuum for a daily quick whizz vacuum, I know it wasn't the best, at all, but I didn't want to 'overuse' any of my collectable vacuums. I am sure a Sebo will be a much better cleaner and frankly I should have saved up an extra £100 or so and got a Sebo, and I wouldn't have had any of these problems.


 


Chris: I knew that Hoover are nothing on what they were before, even going back around 12 years you could only spend around £70 and get a TP2, but still, the TP2 wasn't as good as its predecessors, and back and again so forth. It's planned obsolescence, everything is made that way nowadays. But I definatly am looking forward to a Sebo, as you and many others have so highly rated, and down to personal use, I believe the Sebo is the way to go. I like the vacuum pun, I've noticed I have started more pun's than I did before, much to the annoyance of people who talk to me...


 


Tayyab: Yes, I am getting a Henry soon, but I was after an upright I could use fairly regularly without using one of my collection, so will be after a Sebo, which have proved to be more reliable than others.


 


sebo_fan (again): I am hoping to take it back to Argos, as soon as I find the receipt - I've lost it...doh... - but I am also hoping to get in touch with Hoover UK, I also find it unacceptable at only 6 week's old, so will have to see what they will do. What do you think they would do?


 


John: I'm hoping I'm the only person who this has happened to, as I don't want anyone to end up with a house fire, but I also hope that it's happened before so that Hoover don't just say it's a 'one off'. It definately is not worth having a name with such heritage and brilliance on it. It's not a Hoover to me. It doesn't beat, it doesn't sweep, and in it's current stage, it doesn't clean either, not that it was very good at it before either.


 


Desert Tortoise: Fair comment, or even a built in sprinkler system on the motor...


 


Thanks once again for all your positive responses and suggestions. I will report back after the next few days of which I hope involve resolving the problems.


 


Best wishes to you all.


 


Jacob


 


 

 

[parwaz786]

Jacob: Maybe a vax mach air is a cheap, upright vacuum that is cool that you can use? Or the carboots may have a nice cheap Dyson or Miele

 

[sebo_fan]

Dont throw it away just yet

What you should do, is register the vacuum cleaner NOW with Hoover and then wait for confirmation of the guarantee. That way, the machine is registered with whatever guarantee you get and then you can throw the problem at them.

I would also contact Hoover UK direct AFTER you register the vacuum cleaner and use their FB page if you can leave a comment. On the basis that they are shifting all the old "high power" stock, there's no reason to why Hoover can't either replenish you with a new Purepower or if it was me, I'd ask for something completely different like a Globe bagless upright or something in its place.

After all, I don't think I would be happy to have a Purepower again for fear of a possible burning issue to happen again!

 

[turbomaster1984]

while the sale of goods act

means shops must sell new items fit for use as described and they are responsible to some extent they usually weedle the way out of returns with some excuse or another. unless you dont mind getting 'shouty' in the shop to make your complaint within earshot of prospective customers.

Hoover is your best bet so get it registered, although for a gurantee claim your gonna need the receipt to sow proof of purchase.

Easily sorted if you have lost it as Argos may be able to reprint the receipt providing you bought it on a bank card and you take that very bank card in for them to search on te systems.

Failing that simply buy the exact same cleaner and make some friendly chat with a cashier - something to make her/him remember you. Pop outside for a few minutes taking the cleaner to the car then walk around town for a while. Half an our later pop back, find the same cashier and pretend you lost the receipt and need to return it as you didnt realise your wife/bf/gf/flatmate had bought another cleaner already. sould be easy enough sealed in the box. this means of course you can keep the new receipt and register it on the same day.

Report the faults 2 to 3 days later

Long winded but I have done it before when ive been in bad situations with money and needed something sorting.