What Carpet/Rug Shampooer and/or Extractor Do You Use?

[Gr8DaneDad]

ronni,


 


I think it's a great idea, but I don't think it will happen unless the company goes through a major change in it's approach to customers. There is some ridiculous notion that customers should only get information if they ask for it, and only from their local franchise. Even their web site is very poorly designed and provides only the bare minimum of information, such a wasted opportunity. I think Mr. Urso is still struggling with promoting a going concern rather than dismantling companies and stripping assets. I do give him credit for not following through with his original intention of selling off all the assets to the highest bidder. I even understand that selling the name rights back to Electrolux A.B. was probably necessary to raise the capital to save the company. But not promoting the company and raising consumer awareness and helping to them to transition their loyalty to the new name was another misstep and lost opportunity. Most people still think that the products available at the big box retailers are produced by the same company as the machine their grandmother owned. Electrolux A.B. has even said as much in it's marketing (and there is some small kernel of truth to the statement). As far as the general population is concerned, Aerus is a new player in the market trying to imitate Electrolux USA much like Perfect has done... and even Perfect does a better job marketing their product. Aerus doesn't advertise, makes getting information incredibly difficult, no longer offers any standardized training materials and has the most bizarre franchise agreement out there.... and in spite of themselves there are still great products and some great franchises, but overall the focus just isn't there. I hope that changes, and soon.

 

[ronni]

Thanks for the affirmation of my idea, Tom. I thought I'd put it out there even if it is a long-shot that Aerus would do it. I know you're an ideas person and have a strong business acumen, so I also thought that if you ever become a franchise owner you could implement the idea--posting your videos on Youtube.

While I'm not as acquainted with Aerus's business practices as you are as an associate I will say that I'm not surprised by what you've said. I have not been impressed overall with my dealings with franchises or the head office when seeking answers to my questions or even finding information on their website. I also don't like how prices fluctuate from one franchise to another which I suppose is why there are no product prices on the website. Furthermore, I don't like the idea that one person can get a better price on a cleaner just because he or she is better at negotiating. I'd be upset if I discovered that another person paid substantially less than I did for the same product!

I agree that Aerus has some good equipment and cleaning agents, but I also do not feel the company will be able to continue long with its current business practices. The lack of training is very evident, but I have also been surprised to observe some old-timers (who have told me that they've been around since the Electrolux days) who are anything but professional. For instance, one time when i was in a franchise, the owner (a 40-year veteran) excused himself to ball out someone who had parked in a reserved parking place in front of the store. I can't imagine that person would have wanted to be a customer after that episode! Then, when he dealt with me he put me down when I told him I was a collector and was looking for parts; saying it was a waste of time and that I should buy a current model that could handle the modern-day types of carpeting. He was one of those slick, fast talkers, so I eventually saw that he was only out to manipulate me into buying what he wanted me to have and made an excuse to leave. I haven't returned since, and I won't as long as he's around.

 

[Gr8DaneDad]

Ronni,


 


There are great franchisees, great salesmen and great service managers out there. They just seem to be few and far between. There are way too many of the 'used car salesmen' type in my, not so humble, opinion. The pricing variation is one very telling points of how poorly Aerus enforces it's policies with the franchisees and how much they've lost control of the business. There are some fairly clear pricing instructions, but they aren't enforced. My own franchisee sells many products at above the maximum pricing allowed ( I don't, and won't and in fact have only sold one at Maximum and that was to a customer who flat out told me what he was going to pay and to take it or leave it.  If he'd waited about 5 minutes, and not been such an ass, he'd have saved about $500). There are also franchisees who sell over the internet, despite being forbidden to do so in their franchise agreement and poach sales in areas outside their franchise boundaries, and at greatly reduced pricing, knowing that someone else will get stuck with any warranty repairs. Enforcement of the agreements and pricing policy would go along way to restoring the company to what it once was.

 

[ronni]

You make some valid and well thought-out points, Tom. I imagine that there are good Aerus salespersons and franchises out there like you and John (tig21er), but unfortunately I haven't met them personally.

It's too bad that Corporate has lost its control on some of the franchises, and yet it sounds as though it has allowed it to happen. I wonder when/if the executives will start shaping things up. They must be out of touch with the situation; otherwise, it's hard to comprehend why they would permit some of the business practices to continue as they do. It seems as though they are relying on customers' brand loyalty too heavily (even though they changed the actual name). However, in another decade or two many of those who are loyal to Electrolux USA will be gone, will be living in places in which they don't need their own vacuum cleaners, or in smaller places that don't require the rigor of an advanced model to do an adequate job. Younger consumers don't seem to be as brand loyal--especially in this economy.

Hopefully, someone will wake up and smell the coffee before it's too late.

 

[rugsucker]

vintage carpet cleaning

Nuvo and other brands were probably sprayed(wet suds) from the glass jar sprayer with hose on exhaust.Some vac instructions would suggest working in with floor brush connected only to 2 wands or with wands connected to hose on blower to speed drying.

 

[grahamwright]

Carpet cleaning

To clean the Custom rugs of my home, I try to make use of diswashing detergent and then vacuum it regularly.. Sometimes, In six to eight months I use to call the professional carpet cleaners to clean it..

 

[grahamwright]

I also foubd some good tricks for cleaning the carpets at this site http://www.nourisonhospitality.com

 

[compactc9guy]

reply

Nothings beats my brand new in box whit all the brushes and owners maual
Electrolux Floor Pro shampooer by Aerus Electrolux that thigns make my tile floor sine like new evry time goign to shampoo my carpet this week or next week cant wait to see my livign room medium pile carpet look like new . ill have to post before and afther pic