Thanks for the affirmation of my idea, Tom. I thought I'd put it out there even if it is a long-shot that Aerus would do it. I know you're an ideas person and have a strong business acumen, so I also thought that if you ever become a franchise owner you could implement the idea--posting your videos on Youtube.
While I'm not as acquainted with Aerus's business practices as you are as an associate I will say that I'm not surprised by what you've said. I have not been impressed overall with my dealings with franchises or the head office when seeking answers to my questions or even finding information on their website. I also don't like how prices fluctuate from one franchise to another which I suppose is why there are no product prices on the website. Furthermore, I don't like the idea that one person can get a better price on a cleaner just because he or she is better at negotiating. I'd be upset if I discovered that another person paid substantially less than I did for the same product!
I agree that Aerus has some good equipment and cleaning agents, but I also do not feel the company will be able to continue long with its current business practices. The lack of training is very evident, but I have also been surprised to observe some old-timers (who have told me that they've been around since the Electrolux days) who are anything but professional. For instance, one time when i was in a franchise, the owner (a 40-year veteran) excused himself to ball out someone who had parked in a reserved parking place in front of the store. I can't imagine that person would have wanted to be a customer after that episode! Then, when he dealt with me he put me down when I told him I was a collector and was looking for parts; saying it was a waste of time and that I should buy a current model that could handle the modern-day types of carpeting. He was one of those slick, fast talkers, so I eventually saw that he was only out to manipulate me into buying what he wanted me to have and made an excuse to leave. I haven't returned since, and I won't as long as he's around.