Dyson customer service
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godfreys_guy
Well-known member
I beg to differ....
Had a customer bring me their DC25 which at the time was 7 weeks out of warranty - called Dyson for the customer and they're like... tough luck its $xxx.xx
The customer was pretty disheartened - This is why where I work, I recommend Shark which has 2.5x the warranty of dyson, or the electrolux range which is quieter, has better pickup and is made in europe.
Had a customer bring me their DC25 which at the time was 7 weeks out of warranty - called Dyson for the customer and they're like... tough luck its $xxx.xx
The customer was pretty disheartened - This is why where I work, I recommend Shark which has 2.5x the warranty of dyson, or the electrolux range which is quieter, has better pickup and is made in europe.
super-sweeper
Well-known member
DC04 discontinued!?
A.K.A forget the DC04, go out and buy our new DC65!!!
A.K.A forget the DC04, go out and buy our new DC65!!!
blakaeg
Well-known member
Sad news about DC04 parts being made obsolete! Sebo still provide parts for original X1 machines.
I guess Dyson make so many machines. They want you to buy a new machines as opposed to fixing the old one. Quite sad as some owners might not want to 'upgrade'. I better buy a motor for the DC04 in the shed before its too late.
I guess Dyson make so many machines. They want you to buy a new machines as opposed to fixing the old one. Quite sad as some owners might not want to 'upgrade'. I better buy a motor for the DC04 in the shed before its too late.
blakaeg
Well-known member
Parwaz,
Not in my experience. The DC04 I purchased in 2002, required a 2 or 3 new hoses, 1 new handle, a whole new duct assy (main body) because it cracked and wouldn't keep the handle in (same thing happened to my DC24 - I must be heavy handed LOL). I changed the duct assembly myself on the DC04 but not the DC24. A new upholstery tool, but the one that replaced the older one was made of Polyproplene instead of ABS so the softer nature allowed it to withstand more.
The latest Dysons, even though I do not like the look and feel of the plastic used, may well be more durable as they appear softer, such as the handle at the top of the DC40, DC41 for example. Not trying to defend Dyson here, but I've not seen broken DC40's DC41s or DC50 in the shop, but used to see broken DC01's, 03's and 04's in the shops years ago.
My favourite Dyson was the DC03 and DC04 models. I very much like my DC24, but it hasn't proven to be very durable for me.
Not in my experience. The DC04 I purchased in 2002, required a 2 or 3 new hoses, 1 new handle, a whole new duct assy (main body) because it cracked and wouldn't keep the handle in (same thing happened to my DC24 - I must be heavy handed LOL). I changed the duct assembly myself on the DC04 but not the DC24. A new upholstery tool, but the one that replaced the older one was made of Polyproplene instead of ABS so the softer nature allowed it to withstand more.
The latest Dysons, even though I do not like the look and feel of the plastic used, may well be more durable as they appear softer, such as the handle at the top of the DC40, DC41 for example. Not trying to defend Dyson here, but I've not seen broken DC40's DC41s or DC50 in the shop, but used to see broken DC01's, 03's and 04's in the shops years ago.
My favourite Dyson was the DC03 and DC04 models. I very much like my DC24, but it hasn't proven to be very durable for me.
Cool, I think yours was one of the last to be made in Britain, so must have been fragile. We have a DC04 from 2995, and it is very durable, the plastic is strong, not as flexible as a DC41 and is unlikely to crack.
I broke my DC24 wand when I was turning it, the previous two owners didnt really look after it well, and it needs a new brushbar end cap and cog, then it would be perfect
I currently use a DC14 and DC25 and they both can take a good pounding. The only thing I worry about breaking from either of these machines is the DC25 foot pedal and the DC14 sole plate. Apart from these, I would not worry about these two falling down concrete stairs
I broke my DC24 wand when I was turning it, the previous two owners didnt really look after it well, and it needs a new brushbar end cap and cog, then it would be perfect
I currently use a DC14 and DC25 and they both can take a good pounding. The only thing I worry about breaking from either of these machines is the DC25 foot pedal and the DC14 sole plate. Apart from these, I would not worry about these two falling down concrete stairs
PS I think once you get your DC04 fixed, you will remember how good it was, I dont blame you for forgetting after all these years (2009 I think was when it burnt out)? But five years I forgot how good the DC25 was shortly after I got rid of mine
blakaeg
Well-known member
Parwaz,
No mine was made in Malaysia. There musta been a teething problem as the first DC04 had the side yellow bearing missing, so the head was very wobbly when using. I took it back to John Lewis and got the second replacement machine. This said DC04 on the top and DC07 BRUSH CONTROL on the head and the clutch was quite noisy in use so Dyson came out and changed it within a month of ownership.
My DC24 warranty ends in a few days and I'm dreading it now LOL.
No mine was made in Malaysia. There musta been a teething problem as the first DC04 had the side yellow bearing missing, so the head was very wobbly when using. I took it back to John Lewis and got the second replacement machine. This said DC04 on the top and DC07 BRUSH CONTROL on the head and the clutch was quite noisy in use so Dyson came out and changed it within a month of ownership.
My DC24 warranty ends in a few days and I'm dreading it now LOL.
blakaeg
Well-known member
I think I may need to go down that route Parwaz if the Dyson fails. They are too expensive new and I'm buying a new place so wont have as much money as I used to. Saying that, Dysons repair service is £75 inclusive if I ever need it.
adamthemieleman
Well-known member
A little late to this party but hey
Speaking from my experience in product design and manufacturing, all plastics are different. Period.
It makes me chuckle when people moan about plastic being flexible, but how idiotic and ignorant people are, good quality plastic is designed to be pliable, it's the method of absorbing impact. Dyson vacuums are ABS which is a very expensive plastic due to its properties, one being the elasticity it has due to it partially being styrene. That's why Dyson are more expensive. Look at the plastic on Vax and Hoover. Says ABS but it's hard as nails, that's why I regularly see bits break. That's why they're cheaper, cheap plastics, which are definitely not ABS.
The only reason why Dyson break is if they have been sun damaged, uv breaks down everything, including ABS.
There's a method to test plastic quality, if it's a deep low noise it's quality, if it's a tinny and high noise it's tat.
Speaking from my experience in product design and manufacturing, all plastics are different. Period.
It makes me chuckle when people moan about plastic being flexible, but how idiotic and ignorant people are, good quality plastic is designed to be pliable, it's the method of absorbing impact. Dyson vacuums are ABS which is a very expensive plastic due to its properties, one being the elasticity it has due to it partially being styrene. That's why Dyson are more expensive. Look at the plastic on Vax and Hoover. Says ABS but it's hard as nails, that's why I regularly see bits break. That's why they're cheaper, cheap plastics, which are definitely not ABS.
The only reason why Dyson break is if they have been sun damaged, uv breaks down everything, including ABS.
There's a method to test plastic quality, if it's a deep low noise it's quality, if it's a tinny and high noise it's tat.
blakaeg
Well-known member
Adamthemieleman,
I do not agree with you at all. If you are implying that Dysons break because of UV rays wotever. Please explain why my Dyson DC24 has broken at the handle section numerous times. May I point out that this part is NOT exposed as it's within the body of the machine and I also store my machine in a wardrobe!! It is made of ABS plastic. When one looks at the part that keeps breaking, it's a tiny little notch which clearly requires more support than what it was designed for. I see Dyson has corrected this in their DC50. Also, same thing with the older models I had in the past.
Also if you also look first and read the post, it's mentioned that the parts that are bendy are made of POLYPROPYLENE!! Not all of the Dyson is constructed from ABS and Polycarbonate. It is mentioned that the polypropylene parts seem to be flexible and stronger.
SEBO vacuum cleaner, made of thicker moulded ABS plastic, as hard as nails, but its never broken like that!!
So, Dyson perhaps should stick to using lighter bendy plastic for their machines as it seems to be better for their complex designs.
I do not agree with you at all. If you are implying that Dysons break because of UV rays wotever. Please explain why my Dyson DC24 has broken at the handle section numerous times. May I point out that this part is NOT exposed as it's within the body of the machine and I also store my machine in a wardrobe!! It is made of ABS plastic. When one looks at the part that keeps breaking, it's a tiny little notch which clearly requires more support than what it was designed for. I see Dyson has corrected this in their DC50. Also, same thing with the older models I had in the past.
Also if you also look first and read the post, it's mentioned that the parts that are bendy are made of POLYPROPYLENE!! Not all of the Dyson is constructed from ABS and Polycarbonate. It is mentioned that the polypropylene parts seem to be flexible and stronger.
SEBO vacuum cleaner, made of thicker moulded ABS plastic, as hard as nails, but its never broken like that!!
So, Dyson perhaps should stick to using lighter bendy plastic for their machines as it seems to be better for their complex designs.
Yes, and I recently got an ex condition DC04 Absolute+ which is around 12 years old, and the waddle grip has already broken! It is NOT UV discoloured, and if it is, it is VERY little.
I agree with Blakaeg, my DC24 is only a few years old, so not as old as Blakaeg's and still under warranty. The wand on mine also broke because I turned it a little too hard. I do not disrespect my vacuums. A vacuum must not be. Too flexible (thin or thick plastic regardless) or too solid like the older models.
I agree with Blakaeg, my DC24 is only a few years old, so not as old as Blakaeg's and still under warranty. The wand on mine also broke because I turned it a little too hard. I do not disrespect my vacuums. A vacuum must not be. Too flexible (thin or thick plastic regardless) or too solid like the older models.
If you scroll up to the pics I have posted earlier in this thread, that's me twisting my DC14 wand handle. It js a solid machine, it does not really flex like the newer ones. The plastic on the DC14 is really thick. How many DC14's do you see with anything broken? Hardly any apart from the odd ripped hose (only when stretched beyond what it is intended for) or a broken cleaner head when the vacuum is dropped from a height. Still more durable than any other Dyson I think.
It took me my hand, my strength and my foot to hold the cleaner with the rear wheels still touching the ground. When I let go the handle went back without the handle bent problem like the DC40 issue that Blakaeg has kindly showed what he has well spotted.
It took me my hand, my strength and my foot to hold the cleaner with the rear wheels still touching the ground. When I let go the handle went back without the handle bent problem like the DC40 issue that Blakaeg has kindly showed what he has well spotted.
blakaeg
Well-known member
Hi Parwaz,
When I posted this pic originally. I meant that Dyson had a moulding issue on their DC40s which meant the handles were all crooked. It seems they are the same and Dyson with their meticulous eye for detail has not noticed this slight imperfection either. It does not affect the use of the machine.
Posted pic again for you. Taken in Currys, New Cross, South London.
When I posted this pic originally. I meant that Dyson had a moulding issue on their DC40s which meant the handles were all crooked. It seems they are the same and Dyson with their meticulous eye for detail has not noticed this slight imperfection either. It does not affect the use of the machine.
Posted pic again for you. Taken in Currys, New Cross, South London.
blakaeg
Well-known member
Frontal view of that 'crooked' handle. Currys New Cross South London store
