Dyson customer service

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parwaz786

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Joined
Oct 11, 2011
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I got a new DC25 cleaner head for my DC25. My DC25 has two years left on the guarantee, and I ordered the part on Sunday. Today is Wednesday, and we received the part this morning , very good service , I got it for free, very much recommended service, they have always been good, but when they haven't, they do make the customer happy at some point eventually.

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Why would Dyeson give there machines a five year guarantee if they weren't very well built. And does anyone else noticed how Dyson just repair no matter what compare to other manufacturers that won't replace Parts that can be worn like a brush roll. You Reedsford guaranteed terms and conditions Will see how they like to be difficult not Dyson don't just do it no matter what.
 
Very well built

Is a subjective term. Let's look at just the hose. I have never known a cleaner like their uprights for hoses which break. Now, because of the amount of Dyson cleaners there are in existance, it stands to reason that we see more damaged Dysons than any other. But after all the years Dyson have been sending out new hoses at a cost to their company, the prospect of changing the design has to have some utility in it.
 
Very Well Built compared to others but not like Kirby but a lot better compare to others. And the hose on new Dysons all reinforcing and been changed.
 
Glad somebody mentioned the K-word before I did! 
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Of course if one wasn't born in the days before Dyson cleaners were the normal choice of vacuum cleaner, I can't expect you to know about the reality of the launch of said products.

I think James Dyson was incredibly fortunate with his DC01 cleaner as it was his flagship model, launched on a wing & a prayer, but not only this, it was more expensive than almost any other upright in the same shop at that time, and was of the worst build quality of them all.

On paper, it was doomed to faliure. He was lucky that people liked the look of his product and were keen to try something new.
 
Dyson are not the best built machines but they offer a very good warranty and customer backup. Dyson makes enough profit so providing a few spare parts that cost them hardly anything to produce will not dent their profits! I heard that it costs Dyson around £24 to make a cleaner. If this is correct then they are making huge profits.

Though I'd prefer not to have a machine that has parts breaking on it, its nice to know that parts are readily sent out without an issue. I could easily have started a shop with the amount of parts Dyson have had to send me over the years!! That reminds me, I need to contact Dyson to get a spare wand handle for my DC24 before the warranty is up next month!
 
I heard that it costs Dyson around £24 to make a cleaner

Yes, but this was the same figure that was bounced aroundf before, and it remained unconfirmed as to whether this included all the overheads of running the entire business or not. Added to that, we don't know what Dyson sells the cleaners for.

And add to that, when we talk about the cost of "a few spare parts that cost them hardly anything to produce", it's not producing the parts which costs the money, it's the transportation of them, the storage, the postage to the customer, and -whilst the contact centre remains in the UK- the huge cost of administration. The staff who work in the customer service team costs Dyson a LOT of money and to take this discussion down to it's most simple terms, if Dyson cleaners never required attention in the way they do now, the entire team could be whittled down to about two.
 
£24 of course not. Dysons are pretty well-built but you just had a couple problems with one machine so The other Dysons rubbish To no offence :)
 
TBH the plastic on the DC07 compared to the newer Dysons is terrible. If you try bending it, or just drop it, it would crack somewhere. Drop a Dyson ball upright and it will not break. The plastic is bendy, but not too bendy. This is so that it will not snap, but flex slightly instead.
 
bendy plastic

It is not, in my opinion, the same thing to compare the plastic of modern Dyson cleaners against that of older Dyson cleaners as if it were some kind of barometer of the quality that one can expect from a cleaner.

If I mention the Hoover Turbopower 2 cleaners, that's what most manufacturers were setting the standard against at one time. Compare that to a modern Dyson.
 
I agree with Marcus. I will post a pic of me bending my DC14 wand handle, I can actually NOT break it, it's impossible unless I get sharp pliers to cut the plastic. I can get a hammer and bash it into a Dyson clear bin, it will bounce off. that is the flexible plastic.

If it is solid, like the dual cyclone Dyson's and early DC07's, they will break. It is like glass. Glass is solid and hard, but try bending it slightly, it will break.

I used to hate the DC41 after trying it for a week in my home, but it is actually well made.

Guess what? Drop a vacuum that has a foot pedal from approx. 5 ft from the ground. the foot pedal will most likely break, because the user must push the pedal for the machine to recline. the pressure of the drop caused the pedal to break.

Drop the DC41 from the same height, the foot pedal will just push up like it is meant to. The "pull back" of the handle which the user must do is done by the floor (resultant force) acting against the pedal, so the machine reclines.
 
Nobody knows the cost of making a Dyson so no point in speculating. I only mentioned £24 I was not asking for a running commentary on here.

Vintagerepairer,

I'm not sure what your point is. Of course it costs Dyson money to run the business, it costs EVERY single business money to run operations! I was pointing out that Dyson provide excellent customer service, nothing more, nothing less.
 
As I promised, here are some pics of how durable the dysons have been. DC14+ unless your DC07 is a later Malaysian one, those are solid.

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Very good service then :) I had an experience though when fax were a little bit rude on the phone, like with their tone, felt like doing it back but didn't
 
hi-loswitch,

Yes Vax customer care is excellent too. A guy at work advised me his aunty had an issue with their machine and they called through and Vax dispatched a new machine to them. They gave him their old one. He tried to fix it and sell on Ebay. With myself I was fortunate to get a free cordless DC35 from Dyson when my DC24 duct housing cracked and became unusable under warranty. I did pay quite a bit of the DC24.

Super Sweeper,

I understand totally what you mean and where you are coming from. For me, the bendy plastics don't feel nice and sturdy but I guess Dyson discovered that Polypropylene which is softer and allows for more 'play' might be a better choice for their machines. I purchased a DC04 in 2002 with an ABS handle, the 'cap' broke off the handle within a week of use so Dyson sent a new one and it was a different Polypropylene one. I took off the cap and put it on and that never broke. Eventually the 'handgrip' snapped after 4 years and I complete new polypropylene handle was supplied that's still intact even if the rest of the machine doesn't work now. The SEBO that my friend has uses ABS construction but it seems to be moulded thicker and never encountered any plastic part breaking on it in its 7 years use.
 

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