The Toyota places here treat me good and glad the Mercedes dealer treats you well.Since both of us would be frequent customers at the car places we use-makes sense they will do all they can to keep you as a customer.Wether it be oil changes and maintenance or new cars.The Toyota places near me still use paper and pens-maybe in time they will go the "digital" route.I have used the Toyota dealers in Greenville and Goldsboro NC.