You can't really argue Dyson's new video

[oliveoiltinfoil]

Dyson have posted videos about this before but somehow this one seems more honest and open.

We are forever hearing how Dyson are apparently fragile and poorly built, but the proof is here, and I can justify both of these scenarios. The Vax air products I have had use brittle cheap plastics even though they initially appear more solid, their handle locking mechanism is very weak.

My DC41 MK2 is very nearly 1 year old (my god that time has gone quickly) and nothing has broken or fallen off, even though I wouldn't expect it not even after 1 year.

It does seem weird how dysons do seem very flimsy and brittle but they are certainly durable. Nothing is completely guaranteed and things can and will break of course, but it seems dyson do go through their testing with these machines, and I will vouch that their rubber seal etc are very good quality.

I wouldn't even say price is a factor as you can comfortably get a dc40 for around £200, as much or a bit less as some of those Vax's.

 

[sebo_fan]

Respectively though Oli, it doesn't really matter what Dyson does in terms of advertising; they already reiterated how tough their bins are in regard to the texture composition in the Dyson book. Only their DC14 was released in 2004 with the first "ball" design followed by the DC15 in 2005. You could argue and find out how many UK owners still have those original vacuums to substantiate the claim of "being engineered for ten years."

Regardless of that, you are not the average Dyson owner, you are a collector. I can faithfully bet there aren't many collectors on here who will on purpose drop a Dyson from a great height, never mind any one of their cherished vacuums unless of course they want to dispose of it.

Consumers today aren't prepared to pay £200 or more for a vacuum cleaner, regardless of whether it is bagless or bagged. I know from the very review site I write for, that time and time again when it comes down to the purchasing of a new vacuum, there are many consumers who still buy cheap vacuums to clean their home.

Some last longer than others; it comes down to personal ownership.

 

[beko1987]

They dont seem to test users refitting the wand at an angle then forcing it in when it doesnt go, or the recline mechanism jamming because the pedals been pushed at an angle, and the user ramming the machine about to release it, or the brushroll motor filling up with fluff until it blows, or the brushroll wearing out at the ends, causing vibrations and excessive wear, which then catches on the baseplate wearing that down too, or the internal cyclone seal wearing out over a few years...

I dont doubt that the materials used are pretty strong nowadays, but user error causes most issues, I'm sure bashing the cleaner against a wall a few times a clean will be fine, right up to the point it's done at the wrong angle or has been done so much the palstic finally gives way...

Statistics and promotional videos can be twisted sadly, and controlled tests wont show up the issues above, the machines and robots will be calibrated to precise angles and force, not Mr. Idiot having a quick hoover...

 

[parwaz786]

I have the DC41 and I think it's quite durable, it seems reluable and Dyson have improved their vacuums a hell of a lot since the DC01. The performance is amazing. It agitates and the cool thing is that the roller wheen by the brush stops the head from sealing to the floor, but the active base plate seals the suction in. The suction is so strong that instead of the cleaner head sealing to the floor, the carpet gets lifted up instead and beats the carpet with the motorised brushbar. Its even the little things that make a difference.

I quite like the plastic wand now. Its lighter yet still strong as the plastic is thick. The stair tool is my favourite, you can use it at different angles and still get a good clean because of the airflow.

When I empty the bin I am confident in shaking it hard and smacking the bin not like with a dc07. Dc14 kind of yeah but the dc14 plastic is a bit flexible aswell actually.

 

[blakaeg]

It may be engineered to last 10 years but Dyson may stop support after 10 years too. Forcing the user to 'upgrade' of no parts available. I asked for support on a DC16 and they told me they no longer supply parts or service on that model or the DC04, DC05 that I have. I'm sure more are to follow.

My DC24 certainly was not the best engineered model with the brush bar and end caps wearing out every 7 months and rattling. Handles snapping. I just want to vacuum and put it away in the cupboard to get on with other things.

I don't have the latest models so can't comment on their durability. But I think they have better constructed parts with softer plastic to allow more flexibility. I'm not a fan of the bendy plastics but I can see why these are good for the construction of Dysons and to help prevent breakages. The brushbars are now screwed in on their DC40/41 machines which puts an end to rattling brush heads.

 

[oliveoiltinfoil]

Dyson only stopped supporting the DC01 and 02 a year or so ago, so that is what, around 20 years support? Is that not good enough? We are talking pipes, plastic covers, motors, wires, you know, non-disposable items.

 

[dedede]

They're not testing very much there, and that dust bin test is exactly the sort of impact that plastic is made for.

I'm not trying to diss Dyson, I think they're probably durable enough for the price. But a few industrial hammer and drop tests says very little.

 

[vintagerepairer]

When it comes to being in business, Dyson does in so many ways re-write the rules. Were Joe Public to look at the Dyson company as a template for setting up their own business, they would likely fail within a short space of time.

Dyson had a new idea for updating a major appliance owned by practically every single household in the developed world. The product in question –a vacuum cleaner- was not a cheap item to buy, but it was far from top-end. Dyson made a vacuum which touched so many nerves with consumers. He was also able to charge more for his product than others were. Assuming he could penetrate the minds of consumers, the customer-base was practically his for the taking. Dyson speaks loudly about how his cleaner was so great in every way that it revolutionised the vacuum cleaner market. But that isn’t quite accurate; the marketing in which he must have spent goodness knows how much money was also a major reason for the success.

Now, there is nothing wrong in that, and I don’t want it to be seen that I am saying there is. But what I am saying is that we ‘experts’ on vacuum cleaners need to understand the individual aspects which go into all of this, so as to be sure in our own minds why things are how they are.

As has been said already, any laboratory tests will prove only how something performs in said laboratory. It will not allow for the variable behaviours of the consumers who use the products in every day life, the likes of which will remain unknown until such time that enough people have bought the product and worn it out accordingly. If a laboratory test was the end of a matter, there would never have been the product recalls which many manufacturers of all sorts of items have fallen foul of – anything from the annoying such as pieces of plastic breaking, to loss of life through fire & other such follies.

The latest Dyson advertising campaign highlights again a question which I have always carried with me – do Dyson cleaners have a lot of ‘planned obsolescence’ built into them, or is it simply a case that that the belligerence of James Dyson coupled with the fact that his background was never in vacuum cleaners meant that for years and years Dyson cleaners had so many components which were not up to the job? I am inclined to believe that Dyson cleaners were never really designed to fail in the way that they did, it was more an idiosyncrasy or perhaps by-product of the design. In other words, I believe them when they say they don’t have planned obsolescence in their cleaners, even if in reality obsolescence exists. I will never get my head around the hose on the uprights – something which has failed on so many models of Dyson cleaner, and from my own experiences a design which consumers are not particularly excited about anyway (indeed I know of many Dyson owners who told me they’d much prefer a hose which one coils around the back of the cleaner), as by now any other manufacturer would have called it a day on that design and admitted defeat due to the problems it caused consumers and the cost it brought the company in sending new hoses out whilst a cleaner is under guarantee.

As always, I am not knocking Dyson, nor am I praising them. I am indifferent to the brand and the products. This does not stop me seeing a topic from all angles and wishing to respond accordingly. Debate can be very useful and of course so often there is in fact no right or wrong.

 

[oliveoiltinfoil]

Argue this then.

Right. They test hoses, cables themselves and their rewind mechanism, endurance, bins themselves, the catches, buttons, handles, impact the heads and the tools that go with them. Not really much else you can test them for.

 

[beko1987]

It is annoying that anything that kills a Dyson could be put down to 'misuse' tbh, as that falls outside the normal scope.

I'm waiting to start seeing the cinetic filterless machines come in blocked to buggary, but I imagine it would have been used for plasterdust or something so the arguments void as obv it shouldnt have been used for that!

 

[vintagerepairer]

Argue is such a bleak word.

 

[blakaeg]

Oilivetinfoil,

I was not talking about the Dyson DC01 or DC02 was I?!? I was talking about the models I have. I spent £100 on a DC16 and only 7 years later I am unable to get support for it. For anyone who purchased a DC11 around that time is also unable to get support or parts. For the cost of a Dyson, I quite frankly think it's disgusting that they stop supporting their products after any amount of time, when the likes of Sebo and Miele etc, provide support for very old machines that they no longer manufacture.

Plus, nobody is arguing anything with you about Dysons. They are providing their points of view, so no need for the attitude, thank you.

Beko1987,

I agree with you. It will be interesting to see Cinetic machines after a few years and the 'problems' users encounter with them. It frustrates me that my Dyson DC24 was on sale for £299 back in 2009 claiming 'no loss of suction' but the filter clogs every month and it does loose suction. There will always be Dyson owners who will defend Dyson no matter what.

 

[blakaeg]

To add to that. These video mean very little too. I see a DC24 in the top video. It doesn't demonstrate the rattling brushbars/end bearing caps or the broken wands. The video really shows the durability doesn't it. Visit the local tip to see the real 'tests' and the outcomes of the tests after use in the home.

 

[parwaz786]

As much as I like Dyson, the cyclone assemblies could be designed better in a way that it could be un-clipped to wash out. The filters do get dirty but not as much as other bagless but still, my DC14 Animal gets hair on the filter after like a few uses.

It's a shame that Dyson stopped supporting the Dual cyclones, the DC11 and the DC16 because there are people who like the DC01, I think it's the elderly who like the DC01 the most due to the ease of use and simplicity. Literally anything is user replaceable on the machine if anything fails. Even the motor, but Dc01's very rarely burn out. Good quality they are, I would say they are built to last if the plastics were more stronger instead of being fragile. This is my opinion though

 

[parwaz786]

PS this might be slightly off topic, but when the post motor filter seal was howling on my DC25, it was obviously that. I rang up Dyson and even though this filter had been replaced, they thought it would be the motor and said I would have to pay for a new motor even though it's under the 5 year guarantee. I'm not sure if they were referring to a Dyson with no guarantee or my DC25 in particular because it was under guarantee with 2 years left. Could they be mixed up or are they saying the motor is going and so I am misusing it? I was confused at that point. still am so I am saying it's a bit off topic

 

[kirbymodel2c]

Umm

<span style="font-family: book antiqua,palatino;">I try not to take these kind of videos too seriously.</span>


<span style="font-family: book antiqua,palatino;">I have a DC41 made in 2013 in with a burnt out suction motor. I also have another DC41 with a damaged side cover. I was working on changing a split COV hose on a DC40 the other week. Not something I enjoyed working on.</span>


<span style="font-family: book antiqua,palatino;">My supplier gets allot more newer Dysons in than I get. He had a Dyson <span class="st"> Cinetic in the other week for repair and a DC40. I think it was in with a broken off wheel support carriage which the customer brought in is a separate bag. Thinking about it it's in the bag hanging on the machine its self in one of the pictures.
</span></span>


<span style="font-family: book antiqua,palatino;"> </span>


<span style="font-family: book antiqua,palatino;"> </span>


<span class="st" style="font-family: book antiqua,palatino;">James

</span>

 

[parwaz786]

broken Dyson cinetic? They only came out several months ago. I had to change the motor in my DC40, worked fine after that and wasn't too bad of a machine. Cleans well and I still have it actually, prefer my DC41 though

 

[dys0nb0y]

What was wrong with the kinetic. In those pictures its all older dyson dc41 dc40 which were prone to false that's why you get a lot in for repair .but they change the design in 2014 to stop a lot of the problems but now the ones they sell now don't have the problems that the older dc41 dc40 had at least they learn from their mistakes, and dyson also change the motor on all newer instead of ydk Motors that were not very reliable to Panasonic Motors which are very reliable. At least now Dyson of learn from their mistakes the ones that they sell now should be much more reliable don't have any problems from the previous models.

 

[sptyks]

That video proves nothing.  In real usage in the home, Dysons break all the time!


 


Wouldn't it be nice to own a vacuum that will never have had any broken parts after 20 years? One that works as great today as it did when it was brand new 20 years ago? Well I'm lucky I know of a brand that doesn't break down and will run for 20 years problem free.