Whirlpool recall/class action suit

[gottahaveahoove]

I bought a "Maytag" stainless steel refrigerator with the freezer on the bottom.
It apparently has a blocked drain tube, causing massive ice build up on the floor of the freezer. I was away for Christmas. I came home to find the freezer frozen shut! I've been getting mailings from Whirlpool, who owns Maytag. HUGE RUNAROUND! I have to get THEIR repair people to come (8 hour window) to replace the tube.
Has anyone else been having this issue?
John

 

[madman]

I mean... of course you have to get THEIR repair people to repair it. That's kind of a given.

You should be able to talk directly with a Maytag authorized repair place and they should take care of everything.

 

[gottahaveahoove]

I called the special recall line.

Massive troubles. THEN, they gave the number of "Flamingo Repair" out of Florida. THEN, then never came. I called.. "Oh, that was a mistake. We only do Florida. Here's the number of our sub contractor in your area". I'm still waiting.

 

[madman]

Why don't you just call some local appliance repair places and ask if they can do factory warranty/recall work. A lot of them do. Also, I feel like this is you:

https://pics.onsizzle.com/in-mad-i-dont-want-a-solution-heres-a-solution-3144859.png

 

[gottahaveahoove]

I did call "My Guy"

Whirlpool will NOT reimburse
I'm about ready to push this thing in the river!!!!!!!!!!
AND, at the end of the LAST call, SHE said, "And, thank you for choosing Whirlpool". RIGHT!!!!!!!!!!!!!!!!!!!!.

 

[gottahaveahoove]

And, Madman (no name)

I didn't think that was especially nice.
I am merely stating a "happening", wondering if anyone else in our 'circle" is experiencing the same. That's really it.
I don't enjoy being mad..... but, you are "madman". hmmmmmmmmmmmm[this post was last edited: 1/28/2020-09:39]

 

[rainbowd4c]

John

Let me try and help with this. I used to work for the Whirlpool Corporation and still have some contacts. Part of what I used to do was schedule service appointments. Let me see if I can find a service center for you.

Quick question. Where did you purchase the refrigerator from and how long ago? Any days work better than the other and morning or afternoon?

Andy

 

[gottahaveahoove]

Andy!! How kind!!

I bought it from Voiteck Appliance, on Columbus Day, 3 yrs ago. It's a stainless steel frige with the freezer on the bottom.
They gave me a name in Wilkes-Barre, about 9 miles away. Still waiting for a call.
Thanks, again.

 

[rainbowd4c]

Let me make some phone calls. Have you called Whirlpool directly? I have friends that work in that department for the mom and pop shops as we call them. They can either get me a number or get. E a certified service provider. Some times if you gondirectly through Whirlpool Service you will have a much better chance of getting an appointment skmply because they have the service provider schedule and will make the appointment on your behalf. Bare with me and I will be in contact with you soon.

Andy

 

[gottahaveahoove]

Thanks,

In the 'class action suit', we were told NOT to contact Whirlpool directly. I'll call the local guy again. IF I have to pay anything, I'd use my regular repairman, who is excellent.

 

[rainbowd4c]

Okay. I'll see what I can find out. I have not heard anything about any class action suit so thst was news to me. I'll be in contact with you.

 

[gottahaveahoove]

Thanks

You're very kind. Know that.

 

[gottahaveahoove]

They sent mail to all of us.

They even have a dedicated call line just for this issue.
It must have been a HUGE problem.

 

[rainbowd4c]

Ive been gone from Whirlpool for a while so I'm not hearing everything. Although if its a model that I'm thinking about I know a while back there were some serious problems. But I thought it was only with availability. I'm trying to get a hold of my friends Marnie and Sherry who are still with the company and in our old department. Trade Partners which was our department is the front line of orders and usually where we know everything going on on defects delivery, service and everything else. It's an entire building in itself.

Andy

 

[rainbowd4c]

Hey John.

I just talked to Marnie a d she has not heard anything about any class action suites or recalls. And she works in that department. I send you a email through vacuum land. If you could please send me the model and serial number we can try and find out exactly what is going on.

Andy

 

[madman]

I didn't mean to offend you, was only joking.

 

[gottahaveahoove]

Thank you.

I appreciate that. There's been more than enough "nasty" ..going around.
Turning the page..............
And, I've gotten numerous letters and postcards from Whirlpool. I'll try to show you.
It's been a nightmare!!!!

 

[rainbowd4c]

If you can catch pictures of xards and everything. My email is [email protected].

Thanks

 

[gottahaveahoove]

thanks

.

 

[vac-o-matic]

I bought a Whirlpool 22 cu. ft with top single door fridge and rollout freezer...love it, mine will be 3 yrs. old in April  I just pulled my paperwork out. I bought a 3 yr. extended warranty..I just read the book and not clear if it works after the manufacturer's warranty or starts with date of purchase..the wording says could be either. Guess I'll have to call them. I have not received anything from Whirlpool regarding a recall. Hopefully no news is good news!


 


Update..just called Lowe's warranty nbr. and was told warranty started with date of purchase which was 4/4/17..was not sure. He also checked on any factory recalls and found nothing..yay!

[this post was last edited: 1/30/2020-11:05]

 

[gottahaveahoove]

Well, GOOD NEWS!!!!

I believe they are coming Tuesday to "replace the drain tube". I opened the freezer this a.m.... full of snow! I asked if I have to remove anything from the freezer. I was told, "No".

Thanks, everyone, for listening, and ANDY, for you diligence.
I asked "Melissa" if she's been getting many calls about this. She replied, "Oh, YES, we have".
It must be horrendous.
I hope this solves everything.

 

[rainbowd4c]

Was Melissa with Whirlpool? If so I know who she is. I trained her and if it's the same Melissa then I know yoy are in good hands.

When I talked to Marnie the other day she was saying thst there are no pending class action suites and asked a couple of higher up as well who have stated the same thing. She was worried you may have been taken into some kind of scam. If you need anymore help please by all means let me know. I have a lot of friends in that department who can point me in the right direction. Working for Whirlpool may have sucked towards the end... But I will always push, support and promote their products. My house could be a showroom in itself.

Glad things are going to work out

Andy

 

[rainbowd4c]

By the way John... Why do I see a Airway in you Kitchen? Isn't anything other than a Hoover taboo? LOL

 

[vac-o-matic]

Hey Andy...that's my Airway!  Duane put a new 2 stage high performance motor in it a few years ago..it's a beast!

 

[gottahaveahoove]

Airway??? In My kitchen??

Where are you looking??? Do you need a hot compress? A Bromo-fizz, perhaps??

 

[rainbowd4c]

Right next to the refrigerator. LOL. Reference the picture you posted. LOL

 

[a007kirbyman]

Andy & Air-Way in the photo...

Hello Andy.

It's NOT John's photo, it's Rick's (as he posted in his new post) photo. ~lol~

Cheers & hagn/d all,

Bill

 

[rainbowd4c]

Jon and Bill.

I am so sorry. I didn't bither to look at the names on the different responses. For some reason I was thinking John was the one who posted the picture.

Andy

 

[madman]

If your freezer has enough frost buildup to make it a challenge for the repair guy, I highly advise you defrost the fridge a day in advance. The last thing you want after all this hassle is to have a repair guy come out, tell you to defrost it and call him next week.

If so, though, take pics so you can prove the fault.