vacuumfreeeke
Well-known member
- Joined
- Dec 14, 2006
- Messages
- 1,997
I had a problem with genuine Sebo bags separating from the plastic collar... these were brand new genuine Sebo bags that I got from Govacuum.com and this is the third time this has happened... The bags aren't even halfway full when it happens, so the problem is quite annoying... dirt gets all over the HEPA filter and bag chamber and I have to clean it out with another machine (I use the Dyson for things like this)...
This what I sent:
Hi, Sebo...
I just had another episode of a recurring problem with genuine Sebo bags and I was wondering if they have been recalled due to lack of quality... I'm spoken to several other owners and they've had the same trouble I'm experiencing. The problem is that the paper bag separates from the plastic collar before the bag is even halfway full... dust gets all over the bag chamber and HEPA filter... I'll include a picture with this e-mail so that you can see what I am talking about....
I'm not a regular "vacuum illiterate" consumer... I collect vacuums... I've been in love with them for my entire life and they are my one true passion so there is no way I'm installing the bag incorrectly. I have 64 machines, so I'm pretty adept at installing bags. This has happened 3 times now and I've spoken to several other collectors and they said they have had the same experience. The machine I'm using is a Windsor Sensor S12, which as you know is virtually a Sebo Automatic X4 that isn't as pretty and has the manual height adjust...
So, I was wondering if there was a fix or if there were better quality bags... I just don't expect this with genuine supplies! If I'd been using DVC or some other aftermarket product, it would be understandable... My Miele S7 bags never do this and they fill from the top much like the Sebo/Windsor bags...
The machine is such a good quality machine so it's a shame to have this for a problem... as a matter of fact, I just reviewed it for Epinions and if you are interested, I'll paste a copy of that review at the end of this e-mail....
Thank you,
Bobby, Orlando, Florida
Review of the Sebo G1/Windsor Sensor S12 by Bobby
This vacuum cleaner is one of the best built and well designed vacuums I know of. I'll preface that by saying that I collect vacuums and own 64 of them... I've loved them since I was a kid so I've been pretty exposed to them for my whole life.
Vacuums like this are typically found in hotels, and there's a good reason for this... they stand up to the use and and abuse! There's another version of this machine called the Sebo X4 that is a lot prettier and the only real difference is that it has an automatic, computer controlled electronic height adjustment. Personally, I feel that the manual height adjustment of this model is better, because the user is always in control. This version isn't quite as beautiful, it is more utilitarian, but it still gets the job done.
When I bought this vacuum, I already had about 55 machines, but I wanted one for such a long time so when I noticed it locally for 75 dollars, I snapped it up. It sells new for around 600 dollars, and I never pay that much for a vacuum since I have so many already and know that most of them are over priced when new.
In no particular order, these are some of the stellar features of this vacuum:
This is a bagged upright vacuum that uses a clean air design (bypass system). That means that the dirt goes through the hose and then then into the bag and only clean air passes through the fan. The other system would be a dirty air or fan first design, and those machines can be damaged by large or hard objects going through the fan.
The first thing that impressed me about this machine is the build quality. Even the handle feels solid (and comfortable). There is no play in any of the parts and the entire machine just feels really well built. When I get a used machine to add to my vacuum artillery, the first thing I do is take it apart and clean it out. When took the cover off this machine to examine the inside where the motor is, I actually gasped! There was not ONE SPECK of dust in the motor chamber... not one, and remember, I bought this machine used. Even if we assume that the seller opened the machine up and cleaned out the motor chamber before he sold it to me (which I seriously doubt), after regular use by me for a couple of years, there still isn't any dust anywhere near the motor inside the machine. Vacuums virtually always have dust around the motor, but the reason this one doesn't is because the main air filter is in the bag chamber and it precedes the motor. Typical vacuums only have a thin piece of foam before the motor and the good exhaust filter is at the end of the air flow path... after the motor. This machine has the main filter before the motor, and the thin piece of foam after the motor (only to catch carbon dust emitted by the motor itself). That means the motor will last longer and really speaks to the overall well thought out design of the machine.
Several other wonderful features exist on this vacuum as well. Not the least of which is that the brushroll can be pulled straight out from a trap door in the side of the nozzle... that means no screws or bottom plates to fool with, so cleaning or replacing the brushroll is a snap. There is a trap door port on the bottom of the machine for easy removal of clogs. Not to mention that the entire body of the machine can be separated from the nozzle base with one button for easy removal of clogs. The handle, cord, and switch can also be replaced by lifting one latch and pulling straight up. It's really that easy! The hose can be completely removed by pinching two little clips and pulling straight up, again making clog removal a breeze. There is a light to tell when the machine is clogged or when the bag is full, and another to tell when the brush is too worn to be effective.
The wheels are rubber coated. The machine weighs 17 pounds and is a dream to push. The hose is 6 feet long and even though it is a stretch hose, it doesn't fight the user by snapping back during use nearly as badly as many others do. The cord is 40 feet long, the cord wraps are nice and beefy, and the bottom cord hook is the quick release. The bottom cord hook also contains the carrying handle. There is no cord clip on this machine because it isn't necessary. The cord comes right out of the machine at the top of the handle (where it should), so it is designed not to need a cord clip! The fact that they would build something like that right into the design of the machine really shows how well thought out this cleaner is!
This machine uses two belts, but they are designed not to stretch or break and it has a belt protection system built in where the brush will shut off if something too large is picked up. The belt is designed to last the life of the machine! That's the next best thing to having a completely beltless vacuum like the Kenmore Direct Drive I just reviewed here.
The power switch is a nice solid rocker switch right on the hand grip where it belongs. The height adjust knob is on the side of the nozzle and very easy to manipulate. The handle release pedal is easy to use (some are really hard to press like the one on the Eureka Smart Vac) and it has a setting that makes it really versatile. There is a slider that will actually change the stop position of the handle so that the machine can either be laid flat to the floor for getting under furniture (and the machine has a really slim profile to further facilitate this ability), or the handle will stop halfway between the operating position and the completely flat position so that the nozzle may be raised for going over thresholds! Awesome!
This machine comes with a built in wand that is a snap to use. The wand has a handle which is like a smaller version of the regular handle (in other words, it is very good... solid, comfortable, quality feel) and to use the wand and hose, that must just be picked up.... no dials to adjust, nothing to plug in, just grab and go! It comes with an upholstery tool, dusting brush, and long extension wand. An extra long hose, turbo tool, extra extension wands, and straight suction bare floor tool can all be purchased separately if desired. If one doesn't want to use the wand and just wants to use the hose end instead, all they have to do is just pick up the hose. Just lift it out of the wand and leave the wand nested in machine. It's really that easy! To put it back, just simply stick the hose back in the the machine and turn the machine on for a few seconds. It will automatically be drawn back into the wand in its normal position!
This machine isn't loud at all... it isn't exactly silent, but as far as vacuums go, it has a rather pleasant sound. If you are used to the horrendous screech of cheaper machines, the pleasant throaty, quality sound of this machine will be music to your ears.
This machine has a metal sole plate which is a relatively rare thing for vacuums of this day and age. Notable examples of machines that also have this are Commercial Sanitaires, Simplicitys/Riccars, Royals, Kirbys, a few Dysons, a few Panasonics, and the amazing Miele S7 upright. Otherwise, for the most part, sole plates are made of plastic and they can and do break and machines with metal sole plates actually glide over the carpet more smoothly than those with plastic!
As previously stated, this machine uses a bag. That is actually a positive thing, and not a drawback. Bagless machines are just too messy and repair prone. The bag on this machine is HUGE at 1.4 gallons. The bag actually attaches to the bag door rather than to the inside of the machine and it fills from the top instead of the side so the entire bag can be used. The bag is easy to change and the machine lets you know when it is time to do that. A light will flash initially, and if no action is taken, the machine will actually turn off! The bags also have a plastic cap that can be snapped onto the opening after removal from the machine so the dust doesn't puff up.
Two air filters are available for this machine and they actually come with the box of bags. They are long tower filters and they easily install right in the bag chamber. One is called an S class filter and the other is a true Hepa filter. They both work well, but the Hepa filter does a little better job. The S class filter looks like a long sock, and the HEPA filter looks like a paper accordion. The bag chamber will not close (so the machine will not run) if a filter is not in place.
Performance:
The suction and airflow on this machine is tremendous. However, the agitation is weak. The brushroll bristles are not very stiff or long. The thing to remember is that this vacuum is meant for commercial spaces. Most of those have thin flat carpet (and so does my apartment so it is fine for me). If you need a machine with really aggressive agitation to groom thicker carpet and get deeply embedded dirt out, this isn't the machine for you, there are several other better options (I recommend a Simplicity, Riccar, or Miele's AMAZING S7 instead if aggressive agitation is your primary concern). It works very well on surface litter, and will perform adequately for most applications. Since this machine is designed to be used commercially, it really shines in the quality and easy maintenance departments... it leaves a bit to be desired with brushroll performance.
Ok, so is there anything negative about this vacuum?
Yes! Quite a few things actually, but I still love it, so take these with a grain of salt if you will.
The handle release pedal, while sturdy and well designed, is on the right side of the back of the machine instead of the left... virtually all other vacuums have it on the left side, so this is quite annoying. The only other machines I can think of with it on the right are the Fantom Wildcat, Hoover Lightweight Platinum bagged and a few cheap Eurekas... why would anyone ever do that?
The carrying handle, while in a place that balances the center of gravity nicely is not comfortable at all. It actually hurts my hand when I try to use it.
There is no way to turn the brushroll off for use on bare floors. As a matter of fact, this machine is too "smart" for its own good... if you try to use it even on the lowest height setting on a bare floor, it will falsely trip the feature that activates when the brushroll bristles are too worn to be effective. Cleaning bare floors with this machine requires the purchase of an extra wand and bare floor tool.
The brushroll doesn't stop when the handle is in the upright position.
This machine only comes with one on board extension wand, and there are several times when I need the longer reach two would provide.
The dusting brush is awful. It is almost like an afterthought. There is no place built into the machine for storage of this, so they made an auxiliary clip that snaps onto the handle to store the dusting brush. It is always in the way and the dusting brush falls off the machine incessantly. The dusting brush is also a weird triangular shape that will not get right into tight spaces like a round one would (like the back of a book shelf right next to the wall). The plastic part of the dusting brush protrudes too much so the bristles just can't reach those tight spaces. The bristles of the dusting brush are also poor quality plastic and they actually get sucked inward toward the opening during use. This doesn't happen as badly with round dusting brushes.
There is no way to adjust the suction level of the machine. Typically, even machines that don't have a way to adjust the motor speed at least have a suction bleeder relief valve. This one does not.... it's full blast or nothing.
The hose comes out of the machine toward the top and the machine will readily fall over when using the attachments. I've taken to laying it flat on the floor whenever I use the attachments. The good news is that the machine is so well built that it will likely survive the fall (though heaven help whatever it hits!).
Another way the machine annoyed me is that one time I went to clean out the vacant apartment of a friend and neighbor who moved several hours away. I brought this machine (which is where I learned how poorly it grooms thicker carpets) The bag filled up while I was over there and the machine would not continue running! If it had been any other machine, I could have just finished that one room and changed the bag when I got home, but this vacuum actually required me to go all the way back to my place and dig out a new bag just to finish one room! I was so mad that I wanted to throw it down the three flights of stairs I had to climb to get to the apartment! Of course it's so well built that it probably wouldn't have gotten a scratch, but alas, I didn't do that! Just another example of this machine being too "smart" for is own good.
Final thoughts:
This solid piece of German engineering is made to stand the test of time. It doesn't have any fun features like dirt sensors or a headlight, and doesn't groom very well, but it's a great all arounder and definitely worth consideration.
PS... Hoover has now copied the original Sebo design and have their own version of this machine called the Hoover Insight. It looks almost identical and has an identical feature set... I've not put my hands on one yet, so I can't speak from experience. I will say that Hoover is now owned by the parent company of Dirt Devil (TTI) and they have a reputation for making poor quality machines... based on that alone, I'd steer clear of the copycat and go for the original Sebo (or Windsor)... As a vacuum connoisseur, I generally run away from anything that TTI has their hands on... You'd be well advised to do the same if you care about quality more than price.
This was the response:
Dear Bobby ( NOTE He used Mr. and then my last name there, but I don't want my full name plastered all over the internet for no reason),
Thank you for writing to SEBO America! I enjoyed reading your e-mail, and I apologize for the problem that you've experienced. In response, I have the following points for your consideration:
1) Of course, the problem you experienced is not supposed to happen and it would certainly be frustrating. I hope you don't experience it again. In an effort to fix the problem, I would like to send you a SEBO Service Box and a Filter Bag Box, free of charge (these two items contain a total of 20 bags). Please send me your shipping address, and I will immediately send them to you via UPS.
2) You told me that your bags were genuine. Please be aware, however, that there are now numerous counterfeit SEBO bags on the market. This is an unfortunate reality that is a source of "headaches" from time to time. After you receive the 20 vacuum bags I'm sending you, please dispose of the other bags you currently possess.
3) Thank you for writing a nice review about SEBO vacuums. I really appreciate that you took the time to share your thoughts on our machines.
In closing, please send me your shipping address as soon as possible, so we can fix this situation right away.
Respectfully,
John van Leuven, CEO
SEBO America, LLC
That's pretty good customer service if you ask me... very generous, though I'm sure my bags are genuine!
This what I sent:
Hi, Sebo...
I just had another episode of a recurring problem with genuine Sebo bags and I was wondering if they have been recalled due to lack of quality... I'm spoken to several other owners and they've had the same trouble I'm experiencing. The problem is that the paper bag separates from the plastic collar before the bag is even halfway full... dust gets all over the bag chamber and HEPA filter... I'll include a picture with this e-mail so that you can see what I am talking about....
I'm not a regular "vacuum illiterate" consumer... I collect vacuums... I've been in love with them for my entire life and they are my one true passion so there is no way I'm installing the bag incorrectly. I have 64 machines, so I'm pretty adept at installing bags. This has happened 3 times now and I've spoken to several other collectors and they said they have had the same experience. The machine I'm using is a Windsor Sensor S12, which as you know is virtually a Sebo Automatic X4 that isn't as pretty and has the manual height adjust...
So, I was wondering if there was a fix or if there were better quality bags... I just don't expect this with genuine supplies! If I'd been using DVC or some other aftermarket product, it would be understandable... My Miele S7 bags never do this and they fill from the top much like the Sebo/Windsor bags...
The machine is such a good quality machine so it's a shame to have this for a problem... as a matter of fact, I just reviewed it for Epinions and if you are interested, I'll paste a copy of that review at the end of this e-mail....
Thank you,
Bobby, Orlando, Florida
Review of the Sebo G1/Windsor Sensor S12 by Bobby
This vacuum cleaner is one of the best built and well designed vacuums I know of. I'll preface that by saying that I collect vacuums and own 64 of them... I've loved them since I was a kid so I've been pretty exposed to them for my whole life.
Vacuums like this are typically found in hotels, and there's a good reason for this... they stand up to the use and and abuse! There's another version of this machine called the Sebo X4 that is a lot prettier and the only real difference is that it has an automatic, computer controlled electronic height adjustment. Personally, I feel that the manual height adjustment of this model is better, because the user is always in control. This version isn't quite as beautiful, it is more utilitarian, but it still gets the job done.
When I bought this vacuum, I already had about 55 machines, but I wanted one for such a long time so when I noticed it locally for 75 dollars, I snapped it up. It sells new for around 600 dollars, and I never pay that much for a vacuum since I have so many already and know that most of them are over priced when new.
In no particular order, these are some of the stellar features of this vacuum:
This is a bagged upright vacuum that uses a clean air design (bypass system). That means that the dirt goes through the hose and then then into the bag and only clean air passes through the fan. The other system would be a dirty air or fan first design, and those machines can be damaged by large or hard objects going through the fan.
The first thing that impressed me about this machine is the build quality. Even the handle feels solid (and comfortable). There is no play in any of the parts and the entire machine just feels really well built. When I get a used machine to add to my vacuum artillery, the first thing I do is take it apart and clean it out. When took the cover off this machine to examine the inside where the motor is, I actually gasped! There was not ONE SPECK of dust in the motor chamber... not one, and remember, I bought this machine used. Even if we assume that the seller opened the machine up and cleaned out the motor chamber before he sold it to me (which I seriously doubt), after regular use by me for a couple of years, there still isn't any dust anywhere near the motor inside the machine. Vacuums virtually always have dust around the motor, but the reason this one doesn't is because the main air filter is in the bag chamber and it precedes the motor. Typical vacuums only have a thin piece of foam before the motor and the good exhaust filter is at the end of the air flow path... after the motor. This machine has the main filter before the motor, and the thin piece of foam after the motor (only to catch carbon dust emitted by the motor itself). That means the motor will last longer and really speaks to the overall well thought out design of the machine.
Several other wonderful features exist on this vacuum as well. Not the least of which is that the brushroll can be pulled straight out from a trap door in the side of the nozzle... that means no screws or bottom plates to fool with, so cleaning or replacing the brushroll is a snap. There is a trap door port on the bottom of the machine for easy removal of clogs. Not to mention that the entire body of the machine can be separated from the nozzle base with one button for easy removal of clogs. The handle, cord, and switch can also be replaced by lifting one latch and pulling straight up. It's really that easy! The hose can be completely removed by pinching two little clips and pulling straight up, again making clog removal a breeze. There is a light to tell when the machine is clogged or when the bag is full, and another to tell when the brush is too worn to be effective.
The wheels are rubber coated. The machine weighs 17 pounds and is a dream to push. The hose is 6 feet long and even though it is a stretch hose, it doesn't fight the user by snapping back during use nearly as badly as many others do. The cord is 40 feet long, the cord wraps are nice and beefy, and the bottom cord hook is the quick release. The bottom cord hook also contains the carrying handle. There is no cord clip on this machine because it isn't necessary. The cord comes right out of the machine at the top of the handle (where it should), so it is designed not to need a cord clip! The fact that they would build something like that right into the design of the machine really shows how well thought out this cleaner is!
This machine uses two belts, but they are designed not to stretch or break and it has a belt protection system built in where the brush will shut off if something too large is picked up. The belt is designed to last the life of the machine! That's the next best thing to having a completely beltless vacuum like the Kenmore Direct Drive I just reviewed here.
The power switch is a nice solid rocker switch right on the hand grip where it belongs. The height adjust knob is on the side of the nozzle and very easy to manipulate. The handle release pedal is easy to use (some are really hard to press like the one on the Eureka Smart Vac) and it has a setting that makes it really versatile. There is a slider that will actually change the stop position of the handle so that the machine can either be laid flat to the floor for getting under furniture (and the machine has a really slim profile to further facilitate this ability), or the handle will stop halfway between the operating position and the completely flat position so that the nozzle may be raised for going over thresholds! Awesome!
This machine comes with a built in wand that is a snap to use. The wand has a handle which is like a smaller version of the regular handle (in other words, it is very good... solid, comfortable, quality feel) and to use the wand and hose, that must just be picked up.... no dials to adjust, nothing to plug in, just grab and go! It comes with an upholstery tool, dusting brush, and long extension wand. An extra long hose, turbo tool, extra extension wands, and straight suction bare floor tool can all be purchased separately if desired. If one doesn't want to use the wand and just wants to use the hose end instead, all they have to do is just pick up the hose. Just lift it out of the wand and leave the wand nested in machine. It's really that easy! To put it back, just simply stick the hose back in the the machine and turn the machine on for a few seconds. It will automatically be drawn back into the wand in its normal position!
This machine isn't loud at all... it isn't exactly silent, but as far as vacuums go, it has a rather pleasant sound. If you are used to the horrendous screech of cheaper machines, the pleasant throaty, quality sound of this machine will be music to your ears.
This machine has a metal sole plate which is a relatively rare thing for vacuums of this day and age. Notable examples of machines that also have this are Commercial Sanitaires, Simplicitys/Riccars, Royals, Kirbys, a few Dysons, a few Panasonics, and the amazing Miele S7 upright. Otherwise, for the most part, sole plates are made of plastic and they can and do break and machines with metal sole plates actually glide over the carpet more smoothly than those with plastic!
As previously stated, this machine uses a bag. That is actually a positive thing, and not a drawback. Bagless machines are just too messy and repair prone. The bag on this machine is HUGE at 1.4 gallons. The bag actually attaches to the bag door rather than to the inside of the machine and it fills from the top instead of the side so the entire bag can be used. The bag is easy to change and the machine lets you know when it is time to do that. A light will flash initially, and if no action is taken, the machine will actually turn off! The bags also have a plastic cap that can be snapped onto the opening after removal from the machine so the dust doesn't puff up.
Two air filters are available for this machine and they actually come with the box of bags. They are long tower filters and they easily install right in the bag chamber. One is called an S class filter and the other is a true Hepa filter. They both work well, but the Hepa filter does a little better job. The S class filter looks like a long sock, and the HEPA filter looks like a paper accordion. The bag chamber will not close (so the machine will not run) if a filter is not in place.
Performance:
The suction and airflow on this machine is tremendous. However, the agitation is weak. The brushroll bristles are not very stiff or long. The thing to remember is that this vacuum is meant for commercial spaces. Most of those have thin flat carpet (and so does my apartment so it is fine for me). If you need a machine with really aggressive agitation to groom thicker carpet and get deeply embedded dirt out, this isn't the machine for you, there are several other better options (I recommend a Simplicity, Riccar, or Miele's AMAZING S7 instead if aggressive agitation is your primary concern). It works very well on surface litter, and will perform adequately for most applications. Since this machine is designed to be used commercially, it really shines in the quality and easy maintenance departments... it leaves a bit to be desired with brushroll performance.
Ok, so is there anything negative about this vacuum?
Yes! Quite a few things actually, but I still love it, so take these with a grain of salt if you will.
The handle release pedal, while sturdy and well designed, is on the right side of the back of the machine instead of the left... virtually all other vacuums have it on the left side, so this is quite annoying. The only other machines I can think of with it on the right are the Fantom Wildcat, Hoover Lightweight Platinum bagged and a few cheap Eurekas... why would anyone ever do that?
The carrying handle, while in a place that balances the center of gravity nicely is not comfortable at all. It actually hurts my hand when I try to use it.
There is no way to turn the brushroll off for use on bare floors. As a matter of fact, this machine is too "smart" for its own good... if you try to use it even on the lowest height setting on a bare floor, it will falsely trip the feature that activates when the brushroll bristles are too worn to be effective. Cleaning bare floors with this machine requires the purchase of an extra wand and bare floor tool.
The brushroll doesn't stop when the handle is in the upright position.
This machine only comes with one on board extension wand, and there are several times when I need the longer reach two would provide.
The dusting brush is awful. It is almost like an afterthought. There is no place built into the machine for storage of this, so they made an auxiliary clip that snaps onto the handle to store the dusting brush. It is always in the way and the dusting brush falls off the machine incessantly. The dusting brush is also a weird triangular shape that will not get right into tight spaces like a round one would (like the back of a book shelf right next to the wall). The plastic part of the dusting brush protrudes too much so the bristles just can't reach those tight spaces. The bristles of the dusting brush are also poor quality plastic and they actually get sucked inward toward the opening during use. This doesn't happen as badly with round dusting brushes.
There is no way to adjust the suction level of the machine. Typically, even machines that don't have a way to adjust the motor speed at least have a suction bleeder relief valve. This one does not.... it's full blast or nothing.
The hose comes out of the machine toward the top and the machine will readily fall over when using the attachments. I've taken to laying it flat on the floor whenever I use the attachments. The good news is that the machine is so well built that it will likely survive the fall (though heaven help whatever it hits!).
Another way the machine annoyed me is that one time I went to clean out the vacant apartment of a friend and neighbor who moved several hours away. I brought this machine (which is where I learned how poorly it grooms thicker carpets) The bag filled up while I was over there and the machine would not continue running! If it had been any other machine, I could have just finished that one room and changed the bag when I got home, but this vacuum actually required me to go all the way back to my place and dig out a new bag just to finish one room! I was so mad that I wanted to throw it down the three flights of stairs I had to climb to get to the apartment! Of course it's so well built that it probably wouldn't have gotten a scratch, but alas, I didn't do that! Just another example of this machine being too "smart" for is own good.
Final thoughts:
This solid piece of German engineering is made to stand the test of time. It doesn't have any fun features like dirt sensors or a headlight, and doesn't groom very well, but it's a great all arounder and definitely worth consideration.
PS... Hoover has now copied the original Sebo design and have their own version of this machine called the Hoover Insight. It looks almost identical and has an identical feature set... I've not put my hands on one yet, so I can't speak from experience. I will say that Hoover is now owned by the parent company of Dirt Devil (TTI) and they have a reputation for making poor quality machines... based on that alone, I'd steer clear of the copycat and go for the original Sebo (or Windsor)... As a vacuum connoisseur, I generally run away from anything that TTI has their hands on... You'd be well advised to do the same if you care about quality more than price.
This was the response:
Dear Bobby ( NOTE He used Mr. and then my last name there, but I don't want my full name plastered all over the internet for no reason),
Thank you for writing to SEBO America! I enjoyed reading your e-mail, and I apologize for the problem that you've experienced. In response, I have the following points for your consideration:
1) Of course, the problem you experienced is not supposed to happen and it would certainly be frustrating. I hope you don't experience it again. In an effort to fix the problem, I would like to send you a SEBO Service Box and a Filter Bag Box, free of charge (these two items contain a total of 20 bags). Please send me your shipping address, and I will immediately send them to you via UPS.
2) You told me that your bags were genuine. Please be aware, however, that there are now numerous counterfeit SEBO bags on the market. This is an unfortunate reality that is a source of "headaches" from time to time. After you receive the 20 vacuum bags I'm sending you, please dispose of the other bags you currently possess.
3) Thank you for writing a nice review about SEBO vacuums. I really appreciate that you took the time to share your thoughts on our machines.
In closing, please send me your shipping address as soon as possible, so we can fix this situation right away.
Respectfully,
John van Leuven, CEO
SEBO America, LLC
That's pretty good customer service if you ask me... very generous, though I'm sure my bags are genuine!
