Rainbow E Series blowing out water

[universaldave1]

Any more updates on this machine? Do we know what was causing the problem in the first place? I'm quite interested to see why a near brand new machine would be doing this, especially since I'm doing a lot more work on Rainbows now.

 

[mark40511]

Yes

we would all like to know the problem causing it to blow out water if that's possible.

 

[vacman117]

STILL waiting...

I told him that if it wasn't fixed two weeks ago that I was just going to cut my losses and get it back. He replied the next day saying it was all of a sudden covered by the warranty and he was going to get a new motor. One week passed and he said he was learning the online process for ordering warranty parts. One more week passed and he said the motor is being sent to him and he would have it done by the first of this week.

I'm going back to school in less than a month so if it's not repaired I'll have to cut my losses and figure something out.

 

[electroluxxxx]

Hello chase!
If you do not hear back from the distributor there is a possibility that we at the Syracuse New York office can help you. I have an e2 motor that has been serviced that I am sure I can send you in exchange for your motor, if this is something you would like to do please email me. If not I am sure that we can repair your motor unit and have it back to you rather quickly,Via FedEx.

Hope all is well

 

[dysonman1]

The warranty process for rainbow is very straightforward. The distributor fills out a short form with the name of the consumer as well as the serial number of the rainbow. The motor is packed and sent to Rexair. They make a decision within 24 hours as to whether or not it is in warranty. They immediately ship out a new motor and it should arrive at the distributors office within two days.

 

[vacman117]

Finally, some good news!!!

I received a text from the distributor yesterday telling me that he had the new motor and he would have it done that night. I was still a little skeptical, but he had it ready for me as soon as today. I was still concerned even after receiving it, he dropped it off at my work so I didn't get a chance to test it out.

I got it home and fired it right up------and found no water blowing out of the exhaust!!! I'm beyond thankful that he was able to do that for me and I'm so excited to finally have a working Rainbow again. He said that no one was able to figure out what exactly the issue was, clearly something in the motor but that's all that I know.

I had to sell my e2 platinum to cover the cost of this one when I got it and I was worried that I was going to be out a newer Rainbow. Nevertheless, the situation is taken care of now and I'm very excited.

Thank you everyone for your help, and Mike, thank you for being my next option! I was getting ready to shoot you an email when I got the text from my distributor.

Here's a photo of everything that came with the machine:

 

[floor-a-matic]

Is that why you're NOT supposed to use hot water with the AquaMate?  I've used warm/hot water ONLY when shampooing carpets or washing/mopping floors; BUT I use COLD water in the basin when vacing.  During the summer months I put a few ice cubes in the basin

 

[myles_v]

I've also wondered why they say to use only warm water in the Aquamate. The manual claims that hot water may damage carpet, but that sounds like a bunch of rubbish considering how hot the water that truck mounts use can get.

 

[tolivac]

Truckmounts can even heat the water to STEAM if desired by the operator.I briefly tried a ProChem "Apex" truckmount--was kinda fun.The unit heated the water in three ways-Prewarm from the radiator system on the engine,then water cooling for its air pump that derives the suction for the hose and wand,tool.Last a heat exchanger on the engine exhaust.And the water heats QUICKLY-within minutes after the unit has been started.This unit has a 4 cylinder 32 Hp Kubota gas motor.Most of that motor power went to the suction pump-252" [email protected] sucks your fingers right into the hose!!!The other pump the motor powers is the solution-water pump.The unit was being used to clean the carpet at the vac shop.Did a GREAT job!!!The vacuum of the unit pulled out a good amount of stuff-and you think of how many vacuums were tried on the carpet before it was cleaned.The truckmount has a hose mounted filter system to catch the debris before it goes into the waste liquid tank on the truck.Therfe is also a supply water tank and detergent tank in the truck.The detergent and water are mixed as it is pumpted to the wand.You can adjust the amount of detergent to go into the solution.