My New Aerus Vacuums

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Dan

I couldn't agree with you more about the outstanding customer service Aerus dealers offer! My local dealer in Barrie, Ontario has always provided outstanding service, & their prices for parts, bags & filters are very reasonable. I also found this to be the case when I visited a Aerus store in Toronto last summer, when I was buying parts for my Electrolux Grand Marquise, & had to deal directly with this store as he was the owner of the Barrie store & the parts needed to be special-ordered. When you spend $1G + on a vacuum, you expect quality customer service & prompt repairs....and Aerus certainly knows how to deliver on that count!

Rob
 
I like

LED`s they are very bright , brighter than I thought they were .

I even purchased LED light bulbs for the house and I love them much better than the fluorescent bulbs I have .

My Aerus guy called me yesterday and offered me a service manager job . I start on Monday we shall see how it works out .

He`s even talking about retiring and would consider selling me the business . I will see how it goes as they have a lot in the works .
 
This vac is very clean and sleek looking... but is it tough? What happens if it tumbles down the stairs? Does the metal just dent? there doesn't seem to be any give like there is with ABS plastics etc that most other vacs are made of. Also, is there a long hose say 15/20ft or so that you can get that you can connect directly to the vacuum, leave the vacuum at the bottom of your staircase and then vacuum the steps? (in my case my steps are wood so I won't need a power brush just a bare floor tool or a nice dusting brush.)
 
The Platinum is

metal wrapped around ABS so dents would be hard . ABS plastic vacs gets scratched and gauged so will metal .

In case you didnt know Aerus/Electrolux vacuums are made in that tube shape to fit on a stair tread so you don`t need a long hose you just move it from step to step .


It`s hose is much longer than others 7`8" is a generous length .
 
Just found out today my lux guy is no longer at lux after 20 plus years. He semi retired. Called my today to thank me .. I need a new lux guy. Anyone know if parts are available for the platinum yet. I need an extre set of wands, an extra dust brush and adapter.

Good luck danin your new Aerus Electrolux job. Wish you were closer.
 
Lux Service Manager

Dan,


Good Luck in your new job. I could tell you some stories about my dirt digging days in Boston and a power nozzle elbow change on a Guardian that disabled several new vacuums lol. Make sure you never pinch those wires by accident! I think this is an exciting time to be with Lux and I think they are finally back.

Brian
 
Platinum Wands

Mike,


I am waiting on two additional Platinum wands and a new nozzle cover with the vents that match the vacuum. as soon as I get the part numbers as well as Swissaroma scents I'll let you know unless Dan beats me to it.

Brian
 
Looking to the future...

Lux needs to develop a better dealer network...they should probably retire the direct sales method, open stores and put legitimate pricing on the products...no wheel and deal like a used car salesman. I have yet to find an Aerus dealer that is not a phony scam artist. I still feel its largely an underground brand at this point...Ill give it a good five years or so until the name becomes as familiar as Miele.
 
George

we have been through this enough times it seems like this is only in NY every where else Aerus stores and sales people are WONDEFUL and KIND .

It seems like just because of your bad experience you are saying Aerus is a bad company when in reality your experience does not make Aerus as a whole a bad company let it go please !

In home sales still work even though you find it hard to beleive , if it didnt brands like Aerus , Kirby, Tri Star, Filter Queen and Rainbow ect. would be sold at department stores or vacuum shops . [this post was last edited: 1/24/2013-22:29]
 
George

we have been through this enough it seems like this is only in NY every where else Aerus stores and sales people are WONDEFUL and KIND .

Seems like you are trying to bash this brand because of your experience let it go please !

In home sales still work even though you find it hard to beleive , if it didnt brands like Aerus , Kirby, Tri Star, Filter Queen and Rainbow ect. would be sold at department stores or vacuum shops .
 
Oh wow kirbyloverdan, congrats on your job! I wish something like that would happen to me... I hope Aerus can succeed, they have shown they can come up with something with the Platinum. I wonder though, it seems some here are still stuck on telescopic wands and won't even consider it.
 
Dan,

Its frustrating when your area lacks a decent vacuum store, and you get an attitude when you have an issue with the product. Makes me not want to go back to try out the Platinum and inquire about the possible new upright. Other vaccum stores here carry a mixed arrray of brands, all seem to carry Miele, few Sebo and Riccar is hard to find. Most of these stores are so dingy, you wonder how they stay in business. Its crazy because a good amount of Long Island are wealthy households and you'd think they would want TOL vacuums just like their Wolf ranges, Thermadoor and Viking. I don't know I'm lost for answers. PS Try finding a good reputable mechanic here, ha! Its worse than finding a dedent/reputable vacuum place.
 
George

the one thing you need to know is "Rich" don`t care about vacuum cleaners because they have cleaning people and can just replace dirty worn out carpet when they redecorate their homes .

I am in Real Estate also and every "Rich" persons home I go into they have a $35.00 dirt devil or Bissell .


Thanks Christopher ,
We shall see how I like it . The only bad part is it`s a 45 minute ride which I am not sure I want to do .
 
Good point...

Although, I don't go out of my way to look, when I do walk throughs or open-houses on some of my high end listings...I've encountered seeing central vacs- Vacuflo and Beam I can recall with the Eurekalux power heads/hose/parts etc. An older Electrolux grey canister and Miele S7 Upright a Dyson mixed in here and there, otherwise you have a point about wealthier households not giving a damn about the vacuum or cleaning. I like my place cleaned with my own vacuum, not the cleaning ladies' vacuum, God knows how many homes her vacuum has been in, and what it has sucked up. Don't want that in my air.

CTsooner on the other thread had no so great experience with his Aerus dealer in West Hartford, CT... I think its hit or miss no mater where you are, and the parent company Aerus LLC should make sure its franchises are living up to a code of ethics and provide quality customer service including a welcoming environment. This goes for any product- just smart business sense! Some of these branch owners are just looking to rake and rip $$$$ Correct me if I am wrong but I think Miele actually sends managers out to check on their retailers to make sure the displays and operations are proper, or else they will pull the line.
 
So does

Aerus send out managers to inspect and make sure things are run right .

When I had my store and sold Miele`s I only saw my rep once in 4 years when he sold me the line . He never came back until I closed my store and was trying to buy back my machines at 35% less than I paid for them I told him to leave my store and I kept them and sold them all on eBay .

Lot`s of people who live in NY move or have homes in CT maybe thats why they are nasty there as well ? It seem`s like your trying really hard to paint all Aerus stores as being rude and nasty . I get you don`t like Aerus stores in your area but you need to give it a break I heard your story and it needs to end .They are all owned by different owners and you will have bad apples any where. Thank you .

This thread is called my new Aerus not George`s & CT sooners bad experience at an Aerus store start that thread if you like . [this post was last edited: 1/25/2013-15:18]
 
Kirbyloverdan will you keep us informed on the machine and how well you still like it in the months/years ahead? Also, will you tell us what to do with the scent cup? Utahprideboy says on youtube everything he puts into it melts.

Just a few thoughts...
 
I read that on utube also about the melting. I would like to know what others do with the scent cup that works. My dealer has the lux scents but only in lemon so I never tried one.
 
Dan, I hope my posts haven't upset you

As I've said money aside, I'd own the Lux. Brian helped guide me through my purchase and he knows how much I'd love a Lux. I was ready to sell the Sebo is I could have gotten the Lux for 1k shipped. That's just one great machine and it feels head and tails above all others for my dollar.

As for my experience, I can go to many stores in WH, CT and get the same snobbish service or lack of service.

I can also go to the Aerus store in Meriden, CT and probably get great service. Not sure of the door to door stuff, but maybe. Meriden is lower economically than WH. I never tried to go to another store as the price was WAYYY more than I was able to pay so I didn't want to waste anyone's time. I have lived all over the world and been to 48 states. I went to the local vac store here in Venice, FL this week as I'm helping my folks. He had all the vac's other than the Lux and he was great. Very open about his thoughts on build quality and what he recommends. He has the Sebo like I do and he doesn't even stock the D4.

he serviced my dad's little filter and upgraded it. He cleaned the vac and made sure it worked the way it should. he was just great. I almost expected that outside of CT, lol.

You brought up the point of different attitudes in different areas and i fully agree with you. Without question. The reason McDonalds grew the way it did was due to the ability to get the exact same thing at any McD's anywhere. Lux and others should take heed, that's for sure.

Thanks for sharing and making me want the Lux, lol.
 
Peter

you did not upset me .

I used your name because George used it , I don`t understand why he is so trying to smear Aerus because of his bad experience and then he threw you in the mix tryin to prove like its every Aerus period .I am over the bad treatment stories they happen in all businesses .

I dislike some brands and have said it but I dont go on and on about it until it seems like I am bashing a brand .

I am glad you got your Sebo and love it and some day you can get an Aerus if you choose . We all have our favorites because thats the way a human is period .

Dan
 
Christopher

I will keep everyone posted especially because I will be servicing them and I am sure it will be updated and if any problems come up I will be first to know .

My Aerus guy has no idea about the scent cap I showed it to him the other day , in fact when he brought me the machine I showed him how to use it since he just got back from a convention with the new Platinum .
 
I'm not trying to smear Aerus, I actually own an Aerus upright and like Aerus, I just think it needs some re-structuring to be more successful, and some re-vamping of its uprights. I like innovative and high quality appliances and electronics, not just vacuums. I am into a lot of things, but would like to see Aerus become a solid US brand that is just as popular as Oreck, but time will tell. It does face still competition from Sebo, Riccar and Miele. Enough said, not trying to bash, just conversate.
 
I go through this all the time with high end

audio. All ears are different, but some feel that some brands are better than others. It's fun to listen to.
 
Yeah it is funny at times, but I personally have NEVER claimed any brand was the "best" because best is subjective. Other people here do it all the time however. The truth is though, some brands really ARE better than others. In terms of build quality, longevity, and performance there are few brands that truly stand out. You really cannot objectively say that a Shark can beat a Kirby in quality. It is just not so. I will state that price doesn't "always" guarantee "best" performance. Sebo is a great example. Miele and several other brands sent thier vacuums to IBR labs in Germany for testing and they all were far worse than Miele in emissions. Sebo was the worst, with 15,000,000 particles per minute. You can say Miele paid for them to say it, but the lab had no interest in doing so. They weren't gaining anything by saying Miele was best. I for one believe thier tests because they were subjected to rigorous scientific standards and thier methods and results were repeated and given to the public. Sometimes you don't get what you pay for, but usually you do.
 
My solution to synthetic aerus bags.

For all of you who own the guardian platinum, I was the first one who told the Vacuum group on Facebook about this vacuum that Being said I was one of the first to own a guardian platinum! On thing for sure is that the aerus bags for the platinum leak and will prematurely were out your 1st Hepa filter! I would use something I between them to help protect it like a piece of carbon filter! This is my solution to the bag problem , I do love my platinum as its one of my favorite vacuums! No matter what I will always love my renaissance the most I really enjoy this! I two own a lot of luxes and this one will out clean them all! Utahprideboy is my YouTube name there are videos of some of my luxes on there

utahprideboy++1-26-2013-04-31-11.jpg
 

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