My DC41 MK2. I must be mad!

[blakaeg]

That doesn't make sense. The cord doesn't get stuck on older Felix models. In fact its a better quality cable on the older Sebo machines. The hose maybe an additional welcome if it stretches a little bit more but I wish Sebo would change the hose positioning.

With regards to washing out cyclones on a Dyson. I've never felt the need to do that. I simply empty the bin, wash the filter - let it dry and done.

 

[madaboutsebo]

That doesn't sound good if the newer SEBO Felix are not as good quality as the older versions!

Blakaeg where would you position the hose then on the Felix? I've thought about that on the Felix and X series. When you think about it SEBO have design the hoses for in my opinion quick access and use and to not over complicate the use of the hose or the air path through the machine. Plus the domestic SEBO models are usual adapted from the Commercial versions. Plus they get a true lay top fill bag. I know a Dyson has an automatic change over valve but that adds to the complexity of the design. SEBO is about reliability, and simplicity and ease of maintance not saying other vacuum cleaners are not!

 

[sebo_fan]

Oh for heavens sake.

I only know SEBO changed the cord because when I sent my Felix back in 2008 to get serviced, they offered to change the cord on mine since mine came with the old style.

SEBO changed the cord on the Dart because previous ones were brittle and had a tendency to clog up as well as get scratched. The newer ones withstand abuse better AND were both fitted to the Felix and Dart.

 

[oliveoiltinfoil]

Changing the subject ever so slightly, I phoned up Dyson customer service to register my 5 year guarantee. Was on hold for around 4 minutes, but what made me laugh was the classical music being played and the upper class English accents throughout the phone menus. Got talking to a very helpful lad who set me up and everything. He said that the 5 year guarantee covers parts and labour, not just mechanical or electrical. He said if the hose splits, it any other items brakes or snaps such as the handle or a wheel, they will send me a replacement part or send out an engineer to repair it for free. He said because they test them so rigorously, any accidental damage shouldn't effect the vacuum, therefor they stand by this claim and will replace any parts within reason.

He also said if the vacuum needs repairing, they will book out an engineer within 5 days, but 80% of them come out the following day. If they cant repair the vacuum with the parts on the van, they replace it for a brand new one, any they often carry them on the van, so you are never without a vacuum for weeks at a time.

I said I was interested in the dyson grooming tool and he said than he would sell it to me today for just under £20 with free delivery, so I couldn't resist. Their customer service seems second to none. I have heard other good things about their customer service from people and they have won several awards for it. Free number, open 12 hours per day and open on the weekends. English call centres and the number is plastered in the front of the vacuum and on every manual and brouchur. I really can not fault it.

 

[parwaz786]

I also experienced Dyson customer service, and I must agree that the customer service is outstanding.
When. I registered my DC25 Animal in 2011, they said accidental damage is not covered?

 

[oliveoiltinfoil]

I knew what he meant, but he didn't say outright that accidental damage is covered. Hose splits and snapped plastic due to normal use is covered. Somehow they can tell if it is deliberate or accidental, and I guess there is only so many times they will replace a certain part.

 

[parwaz786]

Oh, OK cool, Cheers fo th information

 

[madaboutsebo]

I'm glad you found the Dyson Customer Service helpline very good oliveoiltinfoil. Shame they have some unhappy customers on their Facebook page! Either not happy with the phone line, website or Engineer visits. But that can be for any business.

Not sure I'd emerce the cyclone top in water. I know Dyson won't directly say it's ok as owners have asked on their social media sites and the answer is always not recommended. No reason why Dyson can't create a cyclone system you can take apart easily to clean out.

 

[oliveoiltinfoil]

That is true. The dust bin should be the easiest part of the vacuum to take apart. You can take apart the transparent outer part, but that's it. I will get round it some way.

It's funny, I thought these vacuum were incredibly over complicated, but actually, looking around it and inspecting as much as I can of the ball, it is actually quite straight forward. The screws are torque screws, but the hose comes off with the pull of a red tab and you can even easily remove the inner hose which goes incised the ball. The handle unclips off so you can wash it properly. The head seems relatively straight forward as well. I am sure they have simplified this model over previous dyson balls.

 

[super-sweeper]

The DC14 I had was very easy to take apart and refurbish, the cyclonic assembly could be disassembled from torgue screws in the filter compartment. I'm sure it would kill be the end of Dyson if they made a distant refurbishable cyclone system, it goes against their motto of 'build it cheap,sell it high!'

 The Fantom cyclonic assembly comes apart even easier, it lifts out as one solid cyclone from the body! Just unscrew it from the top first! 

 


It's good to hear their customer service is decent, I'm sure the last thing a customer with a broken Dyson wants is having to use a translator on the outsourced call center! Now, if only you could be connected to customer service by the nice lady on the line, 'hello, operator? Get me Dyson of Britain, I've bought a Kirby and wish to return my machine! 

)

 

[parwaz786]

Just curious, do you still use your 2014 Vax air total home? Because you were really in love with the vacuum, and it even had such powerful suction which makes the rear wheels to come off the ground and more than one row of stiff bristles, I am looking forward to save up it get the DC41 Mk2, but looking at your Vax thread, it seems pretty powerful for a cheap vacuum

 

[oliveoiltinfoil]

The Vax eco air total home very much impressed me. Vax have come a long way, put it that way. The suction is incredible at the head but it is very difficult to manoeuvre, especially on hard flooring. I didn't think much of it at first but compared to the dyson especially, it is needlessly difficult to push and pull. Also the hose attachments need refining. Unclipping a hose way down at the bottom of a machine every time you want to use the hose is a pain, especially for taller people with back problems !

Also, it doesn't groom the pile as well as I would have hoped. It does better than most uprights of this size and price but it has a tendency to bunny-hop, like skipping over the surface. The sebo and dyson do not do this. Also, the vax doesn't pick up as much dirt as the dyson does. The fact the vax doesn't have swivel steering is much more of an annoyance than it should be, especially when you are used to vacuums that you can steer.

For a vacuum under £200, I would recommend the vax eco air unconditionally.

 

[parwaz786]

Awesome! I am now convinced with the D 41 mk2, thank you so much for posting such a well written and detailed review. You rock!

 

[oliveoiltinfoil]

If Kirbys are so amazing, and dyson are so terrible, can someone explain this video ?

There are many conflicting videos on youtube of people portraying Kirbys being superior to dysons. I am starting to wonder myself whether those videos were legit. How can you argue this video? Someone said the clutchless dyson were better because they had a round brushroll versus the all floor helix type.

 

[dys0nb0y]

Filtration Demo Miele vs Kirby vs Dyson

 

[oliveoiltinfoil]

Oh dear oh dear.

Admittedly, that dyson looks brand new, but I would think that even a full container and a few months of use, it would be the same as the filtration system on the new dyson with the cone style filter have fantastic cyclonic and filtration. My filter has not discoloured at all.

Not surprised by the Miele to be honest, however I had an S7 about 3 years ago, an allervac model, it was white. Beautifully made for the most part, although when I tried to change a belt on it, I ended up ruining it as there were far too many small plastic parts which were actually quite fragile. Very complicated. It also used to bunny hop over my carpets and I am sure it did not deep clean as well as my Felix, certainly not as well as the DC41. I mainly got rid of it because of the odours that it emitted. It really did stink the house out. I have not had that as of yet with the dyson, but will be reporting back if I do. I am sure I wont have any problems regarding the smell.

I am surprised by the Kirby. I appreciate this guy not appearing to be biased for or against any of these vacuums.

 

[dys0nb0y]

I had a S7 I had to return it as after a few uses it started to stink really bad and didn't like the paint used all over as if you bumped into StuffIt it used to crack and come off In the bags and really expensive it did not bring up the carpet or groomer very well it did not feel like it's cleaning that's just my opinion. I had the same problem with my Samsung upright vacuum cleaner went to clean the brush bar and all the mole little plastic pieces were breaking Off that is one thing I love about the Dyson there isn't small little plastic bits to break.

 

[daknx1994]

In reference to the Kirby vs Dyson video, he who goes last wins. There is always going to be particles left in carpet. There are other factors to consider. The Kirby had about a half full bag, so who knows what has been vacuumed up and what is already clogging the bag pores. The condition of the belt and brushroll is another factor. Also the person in the video mentions that he has cleaned the cyclone assembly, although not the filter. In a way with the cyclones being clean in the Dyson it does have an advantage. I do not know how to post videos directly to a post, so I posted a link to a Youtube video that demonstrates the "he who goes last", principal.


 


 


 


 


 

 

[oliveoiltinfoil]

@daknx1994 - Yes, I have seen that video before, and it does make sense, but the chap in the video only went over that area briefly with the dyson, while with the Kirby he went over it thoroughly. Also, surely a dirt fan vacuum would not be affected by how much dirt is in the bag, considering nothing should be restricting the airflow? If it was clean air and the bag was half full, maybe.

 

[daknx1994]

With some dirty fan vacuums dirt being in the bag can affect airflow/performance. The air being forced into the bag from the motor has to go somewhere and that would be out through the pores of the bag. If the bag becomes clogged then all the motor is doing is flicking dirt to the bag. I hope that makes sense. By the way I am not trying to side against you or anything. Whoever wants to hate me for this can, but Dyson's can be good vacuums. At the vacuum store where I work we do get quite a few in for repair but most of that is due to user error. I have seen ten and eleven year old models come in and all they need are a new clutch and some filters. The only thing I do not like about Dyson is how many parts and pieces there are to get to the motor or other various parts.