Letter From Kirby
I got the official letter today from Kirby outlining the cost for my 505 rebuild. The paper says 513, because originally, that was what I was going to send in. I called them today and gave them my credit card number instead of mailing this form back in.
The letter had a dot-matrix printed return label enclosed to send the envelope back. It's funny to me how, through this whole process, everything has been old-school--phone calls, physical letters in the mail--no emails or online forms here!
The Kirby rep I spoke with in the rebuild department said, "You're going to be so pleased. It will look like new!" Indeed. I'm excited!
I managed to find a 505 nozzle with belt lifter on eBay. So, once I get my 505 back from Kirby, I can swap out the belt lifter.
They've had my unit for exactly one week, so their turn around time, considering everything was done by snail-mail, has been pretty good. We'll see how long it takes to get my machine back now.
