To each his own Dan. But when I hear "grandma", and "unfixable" Kirby, that resulted in the purchase of the new Avalir, I KNOW there has been some lying involved, and that upsets me. I have no problem if "grandma" loves her new Kirby, and I'm glad she does, but "scraping" the "trade in" Kirby is NOT what they do around here (SoCal). I don't know where you are, and your friendly distributor might be a saint, but I live in a different environment, where lying and scams are the flavor of the day in many businesses, not just vacuum cleaner sales. This irritates me very much.
I honestly doubt that ANY Kirby is "scrapped" because it has broken fill tube and/or damaged cord. The statement "there is nothing that can be done with the old ones" in the OP, is absolutely a LIE, and that is what I responded to. I KNOW how simple these machines are, and I KNOW the prices of the replacement parts, and I am not in the Kirby business. "Friendly repair man" should have advised the grandma about what can be done, and how much time/money it will take, but as we all know......"repairmen" do not carry new Avalirs with them on the service calls, which this wasn't to begin with. It was a sales call under guise of a service call, and grandma was lied to.
That's all I reacted to. I am not bashing Kirby in any way. I love them, and I own five of them. I also owned two car dealerships in the past, and I know that not all car salesmen are douchebags,.......but MANY are (same with Kirby "distributorships").
Over and out.