I got a surprising amount of comments saying I broke that head on purpose too!
I have a few ideas of what might have caused the bit to break, the whole head does vibrate ALOT. It does this to 'agitate' the carpet etc, which works fine on carpet but mine see's alot of hard floor use because otherwise I'm swapping flipping heads every 4 seconds.
I have also done some silly vs tests with other vacuums, for fun of course and I'm wondering if it just could not handle the amount of dirt (the vacuum hates it in general to be honest, I have 2 filmed and I will do a few more and pop them out on a weekly basis but then stop because the whole machine needs a thumping good clean out and blow through once done)
Daily though it is very good. Not £600 good, I have a niggles video coming, which is mainly with the small tools) but for daily pushing half-heartedly around the carpet it is very good, I do sometimes have to stop myself just going for it and use another machine (Electrolux 4x4 this month, which I've already had to use to clean the V11 out). Honestly for my house you could have it as the only vacuum, which is always funny explaining it to non vacuum people because they don't get it... Yes I could but I like other vacuums as well so no I won't get rid of them all)
I'm in it for the long term. I've never had anything new and shiny before, usually waiting until their dirt cheap used as you know) so as youtube ad revenue is paying for it, I treated myself! We will all see how long it really lasts, will I have it in 10 years still happily working? OR will it die in 2 years 4 months... (which is what my money is on...)
The othe big issue I have now is the V10 has plummeted in price. And I've used Mr HooverLux's V10 since having the V11 and honestly, apart from forgetting where the power adjuster is on the V10 I could not tell the difference... So my recommendation now is to get a v10! Yes the V11 is VERY good as a general vacuum, but all you get extra is a low resolution screen, the auto mode on the torque head (which still works in boost which is annoying as if I want boost I want boost damnit, even on hard floors) and it's heavier...
I don't regret it though, my youtube views have rocketed which was always half the plan. Need to carry on creating content really, anyone got any suggestions?