Dyson DC25 Head Won't lock

[vacuumkid47]

Hiii I have a good Dyson DC25, and the head won't lock in place when I lift the machine, I called Dyson (Very nice people) and they said the Iron Swivel Lock arm needs to be replaced but when I looked at it there seemed to be nothing wrong. I looked at the cleaner support rod but surprise surprise nothing wrong.

Any suggestions?

 

[gsheen]

Your lock arm is loose. If you look from the back of the machine on the right hand side you will see a black plastic arm. Yours will be loose. Some how and I have never figured out how or why the screw comes loose. Its fairly rare but I have seen it a few times. You need to remove one side of the ball shell 4 screws and then refit the screw into the arm.. Its spring loaded so be carfull.

Here is a pic of it loose and then of how it should be.

 

[vacuumkid47]

okay

i see the arm but it is really loose is there a screw that holds it?