Dyson customer service

[parwaz786]

I got a new DC25 cleaner head for my DC25. My DC25 has two years left on the guarantee, and I ordered the part on Sunday. Today is Wednesday, and we received the part this morning , very good service , I got it for free, very much recommended service, they have always been good, but when they haven't, they do make the customer happy at some point eventually.

 

[vintagerepairer]

I would love to know the financial cost to Dyson as a result of having to replace so many parts on their cleaners. You'd think by now they'd just make them that little bit stronger.

 

[dys0nb0y]

The reason they can finance as the machines are very well built.

 

[dys0nb0y]

Why would Dyeson give there machines a five year guarantee if they weren't very well built. And does anyone else noticed how Dyson just repair no matter what compare to other manufacturers that won't replace Parts that can be worn like a brush roll. You Reedsford guaranteed terms and conditions Will see how they like to be difficult not Dyson don't just do it no matter what.

 

[vintagerepairer]

Very well built

Is a subjective term. Let's look at just the hose. I have never known a cleaner like their uprights for hoses which break. Now, because of the amount of Dyson cleaners there are in existance, it stands to reason that we see more damaged Dysons than any other. But after all the years Dyson have been sending out new hoses at a cost to their company, the prospect of changing the design has to have some utility in it.

 

[dys0nb0y]

Very Well Built compared to others but not like Kirby but a lot better compare to others. And the hose on new Dysons all reinforcing and been changed.

 

[super-sweeper]

Glad somebody mentioned the K-word before I did! 

 

[vintagerepairer]

Of course if one wasn't born in the days before Dyson cleaners were the normal choice of vacuum cleaner, I can't expect you to know about the reality of the launch of said products.

I think James Dyson was incredibly fortunate with his DC01 cleaner as it was his flagship model, launched on a wing & a prayer, but not only this, it was more expensive than almost any other upright in the same shop at that time, and was of the worst build quality of them all.

On paper, it was doomed to faliure. He was lucky that people liked the look of his product and were keen to try something new.

 

[blakaeg]

Dyson are not the best built machines but they offer a very good warranty and customer backup. Dyson makes enough profit so providing a few spare parts that cost them hardly anything to produce will not dent their profits! I heard that it costs Dyson around £24 to make a cleaner. If this is correct then they are making huge profits.

Though I'd prefer not to have a machine that has parts breaking on it, its nice to know that parts are readily sent out without an issue. I could easily have started a shop with the amount of parts Dyson have had to send me over the years!! That reminds me, I need to contact Dyson to get a spare wand handle for my DC24 before the warranty is up next month!

 

[vintagerepairer]

I heard that it costs Dyson around £24 to make a cleaner

Yes, but this was the same figure that was bounced aroundf before, and it remained unconfirmed as to whether this included all the overheads of running the entire business or not. Added to that, we don't know what Dyson sells the cleaners for.

And add to that, when we talk about the cost of "a few spare parts that cost them hardly anything to produce", it's not producing the parts which costs the money, it's the transportation of them, the storage, the postage to the customer, and -whilst the contact centre remains in the UK- the huge cost of administration. The staff who work in the customer service team costs Dyson a LOT of money and to take this discussion down to it's most simple terms, if Dyson cleaners never required attention in the way they do now, the entire team could be whittled down to about two.

 

[marcusprit]

£24 to make a Dyson Upright?

 

[dys0nb0y]

£24 of course not. Dysons are pretty well-built but you just had a couple problems with one machine so The other Dysons rubbish To no offence

 

[marcusprit]

They can possibly build them for a little under £100 but not £24

 

[dys0nb0y]

More like £170 or £200 for a dc41mk2

 

[dys0nb0y]

And £70 or £100 for a dc25

 

[super-sweeper]

lol, I'll believe that price! I still can't get over what a lemon my old DC07 was! Maybe that's why I stay clear of Dyson products....

 

[parwaz786]

TBH the plastic on the DC07 compared to the newer Dysons is terrible. If you try bending it, or just drop it, it would crack somewhere. Drop a Dyson ball upright and it will not break. The plastic is bendy, but not too bendy. This is so that it will not snap, but flex slightly instead.

 

[super-sweeper]

I know, but how can something be quality when it bends every time you turn it? 

 


hehehehehe, who had bending, expensive products first, Dyson, or the iPhone 6? 

 

[cb123]

I like to call Dyson four to seven hundred dollars worth of snap, crackle and POP, BANG, BOOM....YEAH BABY!!! What more could you ask for from as piece of CRAP?!