Disappointed.....

[vacuumfreak95]

I've only had my brand new Riccar Moonlight a few days and the parking bracket for the nozzle has already broken. I'm not rough with my machines at all and I'm surprised this would happen on a high end vacuum cleaner so quickly. I realize this isn't a big deal, but it was so nice to be able to just "park" the wand and nozzle instead of having to lean it against something just to have it fall over.....I'm wondering if I took the machine back, if they would replace the little bracket for me? I absolutely LOVE this vacuum and will never part with it, even if I have to lean the hose/wand against the wall....

 

[kirbyloverdan]

It's under warranty

Take it back and they will gladly replace it no need to be disappointed .

Dan

 

[human]

If it's brand new, it's under warranty. Stick to your guns and insist they make good on it.

 

[durango159]

Riccar will fix it!

Riccar will stand by their stuff! Or your vacuum dealer might even just do it!!

 

[jkbff]

Riccar has the most forgiving warranty program there is.

If your dealer wont support you, pm me the model and serial number and I'll send you the parts.