Sadly the mind set these days is even if it isn't broken it still needs to be improved upon. Then when it cost a company to fix a problem that wouldn't have existed and they not "improved" it to begin with. They pass on that cost to the consumer by charging more when you purchase a new unit. And or can't understand why consumers change loyalties to another brand.
Cuisinart RECALL !!!!!!!!!!!!!!!!
- Thread starter gottahaveahoove
- Start date
Help Support VacuumLand:
suckolux
Well-known member
Nothing yet
suckolux
Well-known member
Good to know, thanks. at 5 weeks here now
portable
Well-known member
<span style="font-family: helvetica; font-size: 12pt;">I received my replacement blade last week. What is NOT clear from the literature enclosed is whether or not you have to return the old blade. On the website, they asked that you do. But, the flyer enclosed in the box gives instructions to return the blade if the machine is still under warranty, which mine is not. They do explain how to re-box the old blade in the packaging that contained the new blade. Very simple and straightforward.</span>
<span style="font-family: helvetica; font-size: 12pt;">The new one has no rivets at all. It's attached like the old ones were - no rivets.</span>
<span style="font-family: helvetica; font-size: 12pt;">The new one has no rivets at all. It's attached like the old ones were - no rivets.</span>
I still have to call
I have a NIB Mini one as well as a 20+ yr old regular size.
I have a NIB Mini one as well as a 20+ yr old regular size.
man114
Well-known member
Got one about 4 years ago and never used it, unboxed it last night to see if it was recalled which if was. I'd return it if under warranty but it's a pain, it's their fault I'd rather just chuck the old blade.
cajunvac
Well-known member
Receipt of Replacement Blade
I followed the directions on the website.
I received an email confirming receipt of my claim within 24 hrs.
Within two days I received another email telling me I would be receiving a replacement blade.
I received the replacement blade within 10 days. The new blade lacks the "propeller tips" the old blade had. I find no difference in performance with the new blade and is closer in shape to the original blades of the Robot/Coupe who made the first food processors.
Conair/Cuisinart does not want the old blade back and asks that you place the blade in the cardboard for safe disposal so that no one is injured handling you trash containing the blade.
If one has filed a claim, you should get an email to acknowledge receipt, there is a number to call if you need assistance at the recall website.
You all know that the US Mail service is not as good as it used to be. I am not sure about where you live but there cases of employees not completing deliveries. If you have received your replacement blade and Conair is saying it was sent, then you need to file a claim with the US Post Office. Now how promptly this is handled is really up in the air That is a bureaucracy I don't even want to discuss. Filing claims of damages on insured parcels/packages is very frustrating! Will not vent here about the agony experienced.
I followed the directions on the website.
I received an email confirming receipt of my claim within 24 hrs.
Within two days I received another email telling me I would be receiving a replacement blade.
I received the replacement blade within 10 days. The new blade lacks the "propeller tips" the old blade had. I find no difference in performance with the new blade and is closer in shape to the original blades of the Robot/Coupe who made the first food processors.
Conair/Cuisinart does not want the old blade back and asks that you place the blade in the cardboard for safe disposal so that no one is injured handling you trash containing the blade.
If one has filed a claim, you should get an email to acknowledge receipt, there is a number to call if you need assistance at the recall website.
You all know that the US Mail service is not as good as it used to be. I am not sure about where you live but there cases of employees not completing deliveries. If you have received your replacement blade and Conair is saying it was sent, then you need to file a claim with the US Post Office. Now how promptly this is handled is really up in the air That is a bureaucracy I don't even want to discuss. Filing claims of damages on insured parcels/packages is very frustrating! Will not vent here about the agony experienced.
