Broken Dyson DC24

[dyson89]

I may aswell add my 2 penneth here.

I'm Dyson all the way especially the older models up to the dc15. But when I bought my first house a few years ago I bought a Sebo Felix Fun (orange and purple) it lasted 9 months before the cable broke in the handle. Sebo wouldn't repair under warranty so I did it. A few months later less than a year old the power head has packed up. It's now redundant in the garage with all the extra tools I bought for it. Now my daily vacuum is A DC25 Drawing Edition.

It's all swings and round a bouts.

Touch wood I've never had a bad Dyson. But I have used their customer service and found it to be very good. Parts always sent when needed etc

 

[blakaeg]

Just an update as I've not been on here for a whole. On 4th June got my machine back with a new cleanerhead, filters, cord and the main duct housing. I think they may have changed the foot pedal on the back too as it is smoother in its action and the plastic looks shinier.

Dyson also did something else as a goodwill gesture.

I initially lost faith in Dyson but when they put themselves out to rectify the machine and please me as a customer, they really did put themselves out for me. I have never had such good service before and it certainly restored my faith in Dyson. Again, I'm not keen on their latest machines but I'm happy with my DC24 so far. The brushbar head is of the 'modified' type so it has no button on the side and when the brush starts up it starts up slowly and it sounds different compared to the ones I had before. I'm not sure if the RPM is slower or if there's a newer type motor but it does sound different. I'm just hoping that it doesn't start to rattle like the other ones did.

Am a little concerned about 'bashing' my DC24 into anything incase the duct housing breaks again so I'm using it with more care now. Again I'm pleased Dyson replaced that part under warranty.

 

[blakaeg]

I know this is now an old thread but I noticed this video by Dyson. Check it at around 1min 10 secs.

It shows a DC24 being swung side to side by the handle. Kinda makes me cringe as I know my DC24 would probably break if I did that. It's amazing how these machines pass these tests. They sure look convincing.

I make sure I'm extra careful with my DC24 incase the body breaks again.

The video is DC35 themed but shows the DC24 in the test rig from 1.10.


http://https//m.youtube.com/watch?v=ZJAnn9z021U

 

[parwaz786]

I done this too my dc24, and it never broke I done it because my dc24 was a bargain, and I dropped it a few times, when for some reason the bin came off when I grabbed that, and the wand and the vacuum fell to the ground. They are pretty durable now, but the design is a bit creeky

 

[blakaeg]

You've had more luck than me Parwaz lol

 

[parwaz786]

Nope, lol, you had more luck because my dc24 broke, after 1 month of owner ship as the brushbar cog has brown, so the the brush cant spin, and the end cap was all rattle, the brush end melted, the brushbar switch is getting a bit stickier and the filter in the cyclone goes out of place if blocked, and the post filter leaks dust

 

[super-sweeper]

Blakaeg, I think this has gone on long enough! I would've thrown that DC24 off the roof 49 times by now! You may try to keep this thing in one piece (9 pieces if you're lucky) until the warranty goes out, but there is no way around this! You need to go out into the world and find a QUALITY vacuum cleaner! Now,I recommend Kirby like I get paid $$$$ senseless for it, but being that you like the swivel feature,I guess you would not be interested. Still, just about anything is better than that Dyson!


 


You're being fooled, do you think the same vacuum that has given you all that heartache can survive those tests? Only those who pass the 40MPHIAPF test can be judged as indestructible quality. Quality is only proven in the household environment.

 

[dys0nb0y]

1

 

[dys0nb0y]

i'm sorry but that comment what you said still just anything is better than a Dyson is poo because you don't like Dyson doesn't mean you can just say crap that isn't true i'm sorry but the 40mphlapf not be judged by test as that's just silly think can survive being hit by a car A Dyson and kirby would all break into bits all the plastic bits in the cabbie would break and the metal be dented as someone has told you there Kirby fell off the shelf and The plastic parts shattered