Hoover Soft Side help

[filterqueen83]

I am looking for the carpet height thing or whatever it is called for this vacuum I have been to hoover and beyond can anyone help me please. I am dying to use this.

 

[hoovercelebrity]

What's missing?

The front wheels from underneath?

 

[filterqueen83]

yes

my housekeeper a while back did something with them. I just went to use it and it just sat on the floor.