kirbyklekter
Well-known member
Both of the shops I've been going to,
for 20+ yrs. have a great repair shop within. They sell both new and used. For me, I just like going in and chewing the fat with the repair guys or the owner, if I sense their not too busy. Always learn something from them. I like that they have a lot of parts on hand. They have lots of bins with trim pieces for Kirby's etc. I'm like a kid in a candy store when they let me go back and peruse their supplies. I always buy something while there, even if only a couple belts. Even if I can save a couple dollars buying something on line, I still go down to their shop and get it there. I'm spoiled from the past. I'm in the middle of something and need a part, I want it now if possible and the internet can't do it as fast as the 30 min. it takes me round trip to the store.So I think a good repair section in your store is still a good feature to have. In retail we were taught to treat everyone the same. The customer spending only 50 dollars today may be in next week spending 500.
for 20+ yrs. have a great repair shop within. They sell both new and used. For me, I just like going in and chewing the fat with the repair guys or the owner, if I sense their not too busy. Always learn something from them. I like that they have a lot of parts on hand. They have lots of bins with trim pieces for Kirby's etc. I'm like a kid in a candy store when they let me go back and peruse their supplies. I always buy something while there, even if only a couple belts. Even if I can save a couple dollars buying something on line, I still go down to their shop and get it there. I'm spoiled from the past. I'm in the middle of something and need a part, I want it now if possible and the internet can't do it as fast as the 30 min. it takes me round trip to the store.So I think a good repair section in your store is still a good feature to have. In retail we were taught to treat everyone the same. The customer spending only 50 dollars today may be in next week spending 500.