I'm wondering if any of you guys could provide un-biased advice on my General Electric washing machine. I have nothing but conflicting information between GE and the contracted reapir man, and would like to know what is truly going on.
In October 2012, my family bought this machine through Home Depot along with a gas dryer. The washer is pretty low end, but all the controls are set by an electronic dial; nothing is mechanical. We were experiencing great performance until about late February, where durring heavy loads the drum would spin off balance. Aware that is a normal occurrence, we would rearrange the clothes, yet this had little impact. It did not bother us much, but the problem got progressively worse, to where multiple rearrangements were necessary just to get to the rinse. We began to cut down our load sizes, but no matter how little material was inside, the drum would clang and clang endlessly. The drum is easily moved by hand; almost no force is necessary.
So I finally call GE and am sent to an automatized warranty service number. GE has contracted a local repair company to deal with warranty reapairs, so the person working on the machine has little direct relation to GE. They came out last Monday, with the diagnosis that we need a new balance ring, which he would order, and that we can continue to use the washer safely with extremely small loads. So that's what we did. A day later, rattling is heard from below the drum and now the motor can not turn the drum all.
Thursday we call the repair people and they say the part should be here Friday or Monday. Today we receive a call from them to tell us the part is on backorder. To get some action going, I call up GE directly and explain the problem. I give them the model number, let them know we need a balance ring, and am told, to my surprise, that the part is available. Not only is it available, GE provides next day shipping to any service provider in the country.
What is going on here? How can the repair company expect us to wait a week for a part, when they can get it the next day, and then tell us it is on backorder, when GE directly tells me it's available. Who else could they be ordering from if they work for GE? I don't know what to think at this point. I don't want to accuse anyone of lying, but something is obviously wrong, and we need a washing machine.
Any ideas?
In October 2012, my family bought this machine through Home Depot along with a gas dryer. The washer is pretty low end, but all the controls are set by an electronic dial; nothing is mechanical. We were experiencing great performance until about late February, where durring heavy loads the drum would spin off balance. Aware that is a normal occurrence, we would rearrange the clothes, yet this had little impact. It did not bother us much, but the problem got progressively worse, to where multiple rearrangements were necessary just to get to the rinse. We began to cut down our load sizes, but no matter how little material was inside, the drum would clang and clang endlessly. The drum is easily moved by hand; almost no force is necessary.
So I finally call GE and am sent to an automatized warranty service number. GE has contracted a local repair company to deal with warranty reapairs, so the person working on the machine has little direct relation to GE. They came out last Monday, with the diagnosis that we need a new balance ring, which he would order, and that we can continue to use the washer safely with extremely small loads. So that's what we did. A day later, rattling is heard from below the drum and now the motor can not turn the drum all.
Thursday we call the repair people and they say the part should be here Friday or Monday. Today we receive a call from them to tell us the part is on backorder. To get some action going, I call up GE directly and explain the problem. I give them the model number, let them know we need a balance ring, and am told, to my surprise, that the part is available. Not only is it available, GE provides next day shipping to any service provider in the country.
What is going on here? How can the repair company expect us to wait a week for a part, when they can get it the next day, and then tell us it is on backorder, when GE directly tells me it's available. Who else could they be ordering from if they work for GE? I don't know what to think at this point. I don't want to accuse anyone of lying, but something is obviously wrong, and we need a washing machine.
Any ideas?
