YAY! Glad you love it!
The current model mini power head available from Riccar and Simplicity does not require a separate wand. the extender is built in, it has a swivel and is also direct connect. Simplicity also has a turbo tool available.
Your telescoping wand will help with cleaning high up places.
Also a nice thing about the Simplicity is that despite the special wand lock to lock into wands that are Riccar and Simplicity made, the hose size is universal. So you can use friction fit slide on tools from Kenmore canisters, Eureka canisters, central vacuum systems and many others in addition to the wide variety that is available direct from Tacony. That opens you up to a wide variety of styles of various upholstery nozzles if you don't want to fork over the bucks just yet for the electric mini powered head. The suction power options on the machine will not let you down ever for any task!
Glad you're enjoying the machine!
As far as D2D sales, when I worked for Filter Queen and Rainbow just a few years ago, the distributors urged us to go through the maintenance with the machine at the customers home. It's crucial in buying a high end machine like that, the customer is aware how to maintain the unit so that it maintains its power continuously and runs the same way years later as it did on day 1 during the demo. We want to maintain a good rapport with customer so they come to us for scents, filter cones, accessories as well as possible future customer referrals and in general be pleases with their purchase.
On Filter Queen I was trained to show the customer how to install new cones, the differences of using the MediPur cone in conjunction with the standard cellulose cone or just the cellulose cone, the premotor filter, the scent pad in the exhaust cap, and how to properly install all attachments, store the cord and general ease of use.
You would be surprised the amount of customers that called on the phone or came into the store to return their unit, complaining that the machine wasn't working as it did in the demo because the carpet wasn't clean---- The idiot that sold the customer the machine didn't show the customer the agitator on/off switch!!! Or sometimes not how to ensure hose was properly installed to machine. The boss was so pissed and constantly brought these things to mind in meetings!! Yes there are crappy salesman out there!
On Rainbow I was trained to show customer how to care for the basin, remove, clean and install the separator, fill the basin, where the spare belt is on the power nozzle and show/ discuss the washable HEPA filter.
Not doing these steps in a demo is definitely a far greater probability that a machine is returned, has a warranty issue or a customer continuously calls to complain. This is definitely a business where returns are very much disliked because the machine has be fully cleaned and evaluated for being resold and the salesman loses and has to return commission earned if it was already paid out!