Shark Rotator Powered Lift Away Stop Sale/Recall

[danorob1]

So… I had to stop at Bed Bath and Beyond after work to pick up some things…
As always, I wandered through the vacuum section, and noticed that all of the Rotator Powered Lift Aways were placed at the top of the shelves, and they all had some 8x11 sheet of paper taped to each one…
I asked on of the associates to get one down, and they told me they could not, because the manufacture had requested that they all be retuned to the factory…

When I got home I tried to check on line to see if I could find anything out, and noticed that no matter which website I checked, (Kohls, Sears, BBB, Staples, JC Penny) they all said the item was no longer available for shipping at this time..

So I called Shark, and was told that they are working with the consumer product safety commission to recall them, and they were pulled from all stores and were being returned to Euro-Pro to have the wands replaced…
The person told me that the recall would be to replace the power wand… Something about breaking at the top portion of the wand could expose the electrical connectors… I think he said it was on the NV650, NV651, and NV652, which I think is all of the Rotator Powered Lift Aways...

They said that you can call shark, and they will send a new power wand, and a carton to return the old one…

Just thought people would want to know incase they have one or know someone who does…

 

[dysonman1]

Got to love that good old made in China quality. Those Chinese schoolgirls working for $23 per month in the factories there, don't get paid enough to care about quality. The Chinese don't know what engineering tolerances are. They just get them in the box and get them on the slow boat to America. Sad but true.

 

[marcusprit]

But America are very grateful for Chinese investment cause without it you would be up the creek without a paddle :-

 

[marcusprit]

Aren't some Riccars made in China Tom or at least they were.

 

[marcusprit]

I think the Metal Royal is made in China

 

[sptyks]

China (TTI) IS capable of making a good decent vacuum when their US customers wants then. That vacuum would be the all metal Royal Everlast which should last for many years of rough commercial use.

 

[marcusprit]

Yes indeed Stan

 

[hepa]

Wow. Glad to know, I just purchased one from Sears on sale to replace my Samsung Motion Sync vacuum because they don't make replacement HEPA filters for it anymore oddly..

Despite it being *single* cyclone (which I still cannot figure out how a cone shaped screen even filters as well as it does), it manages to do decent.

But versatility and cleaning for the everyday person is just great, and the *sealed* HEPA was a deal sealer for me compared to the other vacuums sold in stores.

 

[oliveoiltinfoil]

Buy German, or British, or American built where possible. This doesn't happen, and you will be helping a more local economy.

 

[tolivac]

The present Royal metal uprights are built in China.The build quality of Chinese built goods can vary so widely-From very bad to excellent.The Chinese companies building the goods have to be SUPERVISED and build standards specified to them.The metal Royals I have are acually excellent quality.NONE have showed up at the present vac place for any service-and many have been sold here.The county school system bought some-again haven't shown up for repair.

 

[hoover51]

SHARK RECALL

THE SHARK RECALL IS FOR NEW ZEALAND, NOT THE UNITED STATES.

MIKE

 

[hvrvaclvr]

The Shark Recall in New Zealand is for the Navigator LiftAway and Pro LiftAway. Not the Powered Rotator

 

[oliveoiltinfoil]

I find it amazing that many German or British manufacturers such as Sebo and Numatic can build top high quality products for the same price Vax or Candy Hoover are charging for cheap throw away tat. A Henry vacuum is around £100 in the UK, made from quality materials such as ABS and stainless steel, and as we know they last forever, SEBO with the same story, and they are not just assembled here. The numatic factory in Summerset make the plastic granules and even the wheel bearings in house. Probably the same story with Sebo. They are no more expensive than their Chinese counterparts, so imagine the mark up on made in China goods. They are no longer cheap as chips. Is it the advertising and fancy gimmicky cheesy colours and styles which cost the most ?

 

[marcusprit]

Good point Oliver. Imagine the mark up of some of those American VAC's costing between $1000 -$2000!!!

BTW where is summerset?

 

[suckolux]

I am betting over here the British and German vacs run a bit more..

 

[daknx1994]

Mark I am sorry but your reply is about the third I have seen about your remarks towards the amount of money that American's spend on vacuums and I find that to be a bit of a slap in the face. Now it seems like to me that in the UK and much of the EU, the cost of products has tended to be lower than for those of us in the United States. For the most part we here in the States have been accustomed to paying higher prices for our goods, while the rest of the world has been paying possibly lower prices. Now many people here will complain that some things cost way to much, but obviously they are still selling at that price. Also last I checked One American dollar is worth only about 0.67 British Pound Sterling, so if I am reading that right, the American dollar is worth more than the British Pound. Those who are more knowledgeable on currency exchange may be able to chime in, but please I take you comments on this to be a bit of an insult.

 

[sptyks]

Derek: One US Dollar is worth about two thirds of one British Pound. Therefore the Dollar is worth less at this time, but it has been catching up quickly to the Euro and the Pound.


 


Americans do spend more money for vacuums than the British and Europeans do but US quality is top notch when you compare Kirby or even Tacony built Riccar vacuums to Sebo or Miele.


 


 

 

[oliveoiltinfoil]

I would say you are both wrong. The reason German and British vacuums cost a lot in the US is mainly due to the taxes on imported goods, and larger taxes on German products which date back to the great depression where huge taxes were imposed on German beer when alcohol was banned.

SEBO and Miele have incredibly good build quality. Just because most of them are made form plastic, doesn't mean they are any less better built. You are comparing American vacuums which cost hundred, and sometimes thousands of pounds to vacuum where, over here where they are not artificially more expensive than they should be, a couple of hundred pounds.

One US dollar has been worth around 64p for a few years now, dipping up and down but it is more or less stable. When by dad was a teen in the 60's, £1 was worth $4.

Cars, fuel, groceries and utility bills are much less expensive in the states than they are at least in the UK. One barrel of petrol costs over $8 in the UK. It costs as much to run a VW golf bluemotion with a 1.6 diesel engine than it does a ford f150 pick up with a twin turbo V6 in the states.

If Americans spend so much money on vacuums, why are Shark no apparently Americas best selling vacuum, while Bissell claimed that before? Didn't the US start the plastivac cheap and sh*t Walmart Chinese rubbish that lasts a couple of years?

US quality is certainly good, but it is not top notch, but if you pay money you will get it. They are specific to certain brands. Not all German products are good quality or reliable, but most are. Same goes for British products.

On the whole though, I doubt that statement. You cant say that for their cars at least, maybe years ago but not now.

@mark, I meant to say Somerset, its West country of England Beautiful there.

 

[marcusprit]

Take it as you want Derek but if you think paying $1500 for a product that costs no more than $400 to manufacture is a good deal then that's fine. I do not!

 

[marcusprit]

Riccar Immaculate Retail Price $1500 Cost to manufacture $400

Riccar Radiance Premium Retail Price $1500 Cost to manufacture $400

Aerus Lux Platinum Retail Price $1600 Cost to manufacture $450

Rainbow $2000 upwards Cost to manufacture $500

Filter Queen similar

If you are happy to pay these highly inflated prices then thats cool but if they tried to sell them in the UK at these prices they would be told politely to go shove it where the sun don't shine!

 

[sptyks]

Marcus, So where did you get those cost to manufacture figures? I don't know what you've been smoking, but it must be some pretty good stuff!

 

[marcusprit]

I know people in high places Stan

These figures are correct.

I don't smoke it's a terrible habit!

 

[sptyks]

So Marcus if those figures are correct, then Tom Gasko should agree. Right?

 

[marcusprit]

Indeed but will he want the american public to know the truth?

 

[gottahaveahoove]

To quote a great American movie:

"You can't handle the truth". Some people can't. Some don't want to. I love the truth....even when it hurts.
But, I'm NOT getting into a match in here.
Years ago, Mr. Dick Pike, retired HOOVER exec and was partially responsible for Windtunnel, himself, told me about stores BULLYING companies to 'cheapen down things'. Convertibles were so well-made, the precision was so tight, that, it came down to a tiny cost per unit. A decent sale price, mass quantities = a quality product in both the American and foreign homes, and a HUGE profit for a deserving company. It was win/win all around.

 

[spiraclean]

Marcus,

With regard to the difference in pricing in the US vs. the UK, it's worth pointing out that the local, independently owned and operated vac shop is still very much a big thing over there. They sell products that are simply not available in big box stores, demonstrate them to the customer, and service what they sell. A high end product, sold in lower volumes with that level of customer service, is obviously going to cost more. There will always be folks who actively seek this out and are willing to pay for it, particularly if those $$$ are being funnelled back into their local economy.

People are of course still free to pick up a $50 Eureka, Bissell or whatever from Wal-Mart or Tarjay, too, if that's what they prefer. Everyone's catered for.

We don't really "do" vac shops like that. They seem to be a bit of a dying business over here, and of the few that are left, it's becoming increasingly rare to find one that carries a full line of new and used cleaners. Mostly just refurbed Dysons cobbled together out of mismatched bits and pieces. A fair few I've encountered aren't particularly bothered about providing parts or service anymore either. The big box stores have the vast majority of the market all to themselves now, and while that means they can sell you a Miele for £200, they won't be able to tell you much about it beyond what's already printed on the POS materials. Nor will they fix it if it goes wrong (without sending it away for a week or two), provide a loan machine, keep all the parts and accessories in stock... you get the idea.

 

[miskini]

Mac

You hit the nail on the head. They are a big thing here and they are rapidly expanding. We have a high end vacuum chain in the Detroit area called banks vacuum. It seems like they're on every corner.

 

[daknx1994]

Thanks sptyks for clearing that up, Mark I am not talking about Kirby and Riccar, there are also the price that we pay for Miele and Sebo and Dyson. It has always been this way, and yes I will happily pay these prices for these products. I will also happily sell these products for those prices, as that is what I do everyday. I have to feed my kids to you know...Well family. People make their living anyway they choose, hopefully the good way of course. As Spiraclean pointed out, I work for an independent company that represents these brands. Unlike Walmart, I actually demonstrate and sell these products versus just pinning them up on a wall. I also SERVICE them when they break down. I am there when someone needs a bag, belt and filter. I VALUE my time so, yes our products tend to cost more.

 

[daknx1994]

Mark I want you to know that I am sorry if I upset you in any way. Just please know that I felt offended by the comment you have made. I will be honest, if I could have the prices that you guys have across the pond, that would be awesome! Sadly though that is not the case. I will say that yes we do have expensive machines over here, but people are free to set the price they want for an item. That is why though there are places like ebay where you do not have to pay a high price. Now I love my job because not only do I get to work with vacuums, but I get to help educate people on what they need best for their home, and yes I have proudly sold Dyson's. So please take no offense to what I have said and to any others on here that may have taken my post as offensive. Who knew vacuum collecting could be so heated!