Royal Flame!

[1990740gl]

So last week Ken and I purchased a Royal upright. We were first really pleased with it. It picked up the dog's hair really well. Better than the Miele actually! Anyways, so we vacuum at least once a day, and we noticed the vacuum started to put off this burning smell. We just shrugged it off and said it was just cause it is a newer vacuum. Well, today when I got back from grocery shopping the vacuum was out on the driveway with this whit stuff all over it. I immediately thought,"Crap the vacuum bag exploded". Haha, I was wrong. It caught fire! Kenny said he was vacuuming, and he noticed this really strong burning smell. So he turned off the vacuum thinking it was the belt, nope. So he continued and after a minute he noticed that smoke started pouring out the side of the vacuum where the cord went in, and then got burned by the flames. Thank god it was only his thumb. He unplugged the thing and through it out side and proceeded to pour flour on it to "try" and put out the flames. Regardless, they went out. I am just thankful that the house didn't catch fire. Well here are some pics of our disaster.

 

[1990740gl]

Royal Flame!

Here is the cord.

 

[1990740gl]

Royal Flame!

 

[riccarlover]

OMG...

I would contact Royal and tell them what happened. Who knows, maybe they need to call a recall on these machines.
Clayton

 

[kirbyvertibles]

I had that happen to me with one of those blue hoover perferred and or green spirits that they came out with a few years back. Not the Elite style spirits but the windtunnel style.

 

[kirbysthebest]

I am glad things worked out as well as they did. At least no one was seriously injured.
Buy a good A-B-C fire extinguisher to keep. Using flour can have an unexpected result, the flour dust in itself is flamable. Baking soda is also a good choice.

I am seconding the opinion that you should contact Royal, or Consumer Product Safty Commission about this incident. There could be a flaw that needs to be brought to their attention.

 

[vacuumfreeeke]

Did you buy it from a vacuum shop that has some kind of warranty? I'm glad it was a plastivac, and not an all metal that this happend to... and I'm glad that nobody was injured... but still sorry it happened! Will you replace it with one of the same and just hope for the best or get something totally different?

 

[1990740gl]

As soon as it happened Ken called Royal, they said that they have opened a tab, and within a few days we will get a call. I say he should call the store and tell them about it and demand an equal or better trade. Here is the funny part, this was actually the floor model for the vacuum store we bought it from. They had ran out of boxed ones. We may chance with the same vac, but I want to ask for one of the kirby looking ones. As for the flour thing, i knew that was the wrong thing, but I wasn't there. At least he got it outside, it could have burned all it wanted to out there. I have been meaning to get an ABC fire extinguisher, just never got to it and now have a strong reason to get one.