Rainbow SRX Recalled

[vacman1970]

RexAir , Has been very Proactive since they were aware there might be a issue .
All owners were sent out a letter if there unit was in fact one that fell
In the particular serial number range . There is a free quick fix that will be performed either in the office or at the consumers home . I received 50 repair kits yesterday. This is a very minor issue only 2 units have shown problems

 

[juju93]

How will these letters be sent out. Like will Rexair themselves send out the letters or will they sent it to the distributor who will then turn around and contact the customers themselves via these letters?

 

[mark40511]

Crazy

all the testing they do at their factory and still this. Anyway, I've never thought my E2 gold speed ran hot ever. Warm yes, hot no.

Speaking of fires. I had a Kenmore Progressive (burgundy) from like 2004 ish that I gave to my dad. It was used when I gave it to him but I had bought it new. He told me he was outside vacuuming his car and it burst into flames. He said it went up so fast that he was so lucky he was outside with it when it happened.

 

[madman]

So some idiot electrical engineer failed to do their due diligence.

 

[juju93]

Another question I have is, is this a simple quick fix thing. Like can I go into a service store and have it done within a half hour or so? Or is this something that’s gonna keep my SRX in the shop for a little bit?

 

[vacman1970]

Yes , Rexair has sent letters directly to
The customer , The repair is simple , Takes less than 10
Minutes . A heat sink is added to the controller

 

[joshp83]

My Recall Experience

Hi all. I'll share my recall repair experience for anyone interested:

I contacted my Rep on the 18th, and she came and did my repair in-home on the 25th. As @vacman1970 said, it was very quick. They insert a little air deflector into a vent into the motor housing under the hood. This appears to either redirect the motor exhaust air toward the side of the housing, or to act as a heat shield between the air path and the top of the motor housing. I cleaned with it last night, and instead of the top of the machine getting hot, the left side now gets warm. I don't think there is anything in that area of the unit to overheat, so it seems like an effective fix.

To date, I have not received a letter from Rexair regarding the recall, but since my Rep hadn't even been informed of the recall prior to my contacting her, they probably haven't started sending us yet. I imagine they'll start soon now that the distributors are receiving training and repair kits.

I'm pleased with the overall recall experience and was really happy to have the repair completed so quickly and conveniently.

One other note- I purchased my SRX in January 2020. My sister purchased an SRX about a month ago and her machine was not included in the recall.

 

[juju93]

I also purchased my SRX back in January. I use it maybe twice a week and haven't notice heating up or smoking near the outlet, let alone the unit itself. Granted I only use it for about 15-20 each time using it. I've yet to recieve any letter from Rexair about this issue, let alone be contacted from the distributor from whom I purchased my unit from. Whats also ironic is that rexair took the recall off of the rainbow website.

 

[joshp83]

@juju93

I hope you're able to get your machine repaired soon! I'd reach out to your Distributor if you haven't already and see if they can get you scheduled.

The recall is still on Rainbow's website, but they've pulled it off the homepage. I agree that it seems premature to do that. It's in the footer links under "Important Safety Notice"


https://rainbowsystem.com/srx-120-repair/