New Vacuum Cleaner...

[hi-loswitch98]

Have you clicked 'add to basket'?

 

[madabouthoovers]

It still says its out of stock - all that will happen is that it will take your order and place it on back order to await new stock. I would have used it bagged - and the fact that I cant obtain any, and hotpoint were rude and ignorant by ignoring your request for bags, means that I wont be buying one at this time.


Hotpoint used to be OK - I have a few Hotpoint large appliaances - all made in the UK and all been reliable, but since Indesit bought them out, they now seem very mediocre and made anywhere but the UK. I am really annoyed about your experience with Hotpoint customer services about the bags, which probably means they haven't got any.

 

[hi-loswitch98]

The Pet Plus, Multi-Care, & Extreme Clean all come with 3 bags & to be honest they do take a while to fill up. But that's why I bought the Dual Clean, so I wouldn't be caught out if I couldn't get bags.

 

[madabouthoovers]

But that's not the point though is it? They are advertising a product that can use bags - but then make it nigh on impossible to source the bags. What about those who bought the bag only models, and have used the bags that were supplied? 


Its just not good enough, and what looks a promising machine has been let down by poor supply of consumables.


 

 

[hi-loswitch98]

Well, that's Hotpoint all over isn't it but at least you are able to buy bags providing your a member of Qualtex.

 

[madabouthoovers]

Its a shame - maybe Indesit will get bags to the likes of Buyspares in due course, I will check on a regular basis, and we will have to see how you get on with yours. Maybe Indesit will get their act together and start suppliying the bags to retailers for their Trolley Hotpoint Range - we will just have to see. In the meantime I'll wish you good luck with it - and remember to register the warranty!

 

[hi-loswitch98]

I already have Steve & thank you!

 

[madabouthoovers]

Don't forget that you are the only member of VL that has one of these cleaners, and this thread could come up in searches on Google by potential customers of the Trolley vac - so what we say on it can make a difference to their sales, as not much is known about them.


If you are gonna post a review on a new model, always try to make the thread title and opening post as concise as you can, mentioning the product code, which is Hotpoint SLC22AA0UK, and the name of the vac, which is Hotpoint Dual Clean Trolley Power Vacuum so that Google's trawler bots can pick the thread up and any picture in it. Your thread could be helpful to not just those on VL!

 

[hi-loswitch98]

I'm not the only one who has these...turbomaster1984 has the Extreme Clean &PEt Plus Versions.

 

[sebo_fan]

As usual Steve I think you are making mountains out of mole hills.

Euronics has been selling the Hotpoint range for a few months now and other online franchises are beginning to sell Hotpoint too. Bags Im sure will start to appear - and if owners get a bag with their vacuum cleaner to begin with, or bonus bags etc, then there should be no fear of obtaining dust bags.

Hotpoint have clearly invested a lot of money to supply the UK with quite a few different models according to spec; they won't have ignored availability of filters and dust bags.

As for "not many people will know about them," well the Hotpoint ad has been on TV several times now, so people in general are beginning to know about them as well as spots on You Tube etc.

 

[madabouthoovers]

Perhaps you could put up a link to these bags that you say are readily available Nar? I'd be very interested to see them, and how much they cost.


Looking forward to your link.

 

[sebo_fan]

Or perhaps you could stop being in moan mode? You seem to do this each time a new vacuum or a spare part comes onto the market - cue the thread about synthetic dust bags for the X series?

If you are that bothered about it, why not contact Hotpoint UK and ask them?

 

[madabouthoovers]

Or perhaps you could stop being in moan mode?

No Nar - I'm expressing a valid concern, and once again you are criticising me for doing so. So how about you quit being so rude.


 


Oh, and the trolley vacs were released 6 months ago, in September 2013, so I think that by now, the bags and consumables should be readily available to buy online. When buying any bagged vacuum, its a major concern to many people about the availability of bags, without having to make costly phonecalls to the manufacturer and paying inflated prices, because the bags cant be found anywhere else. I was so interested in the bags situation as I was toying with getting the same model as Hilo, because despite it being made in China it was OK for the price he paid.

[this post was last edited: 3/19/2014-20:34]

 

[davetranter]

'Two cents' worth'

Thanks for the review, Hi-Lo, it's not often that I look at 'new' products. It appears to have been quite well-designed, and has a practical range of accessories.

If they have reasonable longevity, I'll look out for one when they become available on the 'second-hand' market...

I agree with you, MadaboutHoovers, on the appalling standard of customer (dis)service provided by many manufacturers/distributors nowadays. Indeed, the best way to deal with it (as you have made clear) is to 'vote with your feet' (or is that 'mouse' these days?? ) and refuse to buy their products.

Younger friends of mine frequently complain about mobile 'phone providers, saying that 'they are all as bad as each other' when it comes to customer service. Oh, for the days when such things were not tolerated, when firms providing such poor service would fail within months..... :-(

All best

Dave T

 

[sebo_fan]

A most interesting afternoon spent talking to Hotpoint UK - i.e calling on a telephone. Call it luck of the draw, if you will. 


 


Firstly, Hotpoint are currently out of stock with the dust bags and HEPA filters following the sales of the vacuums that were put out to Euronics at the first quarter of the year when they arrived in the UK. 


 


Secondly, on the phone the lady offered a deal discount whereby if I paid £13-99 for the 11 dust bags, she would be able to order the HEPA filter at the same time (normal cost on its own £18-99) at a total cost of £20. I declined though I did say I would bear that offer in mind. 


 


End of the day if you speak slowly, nicely and explain what you are looking for, some customer service desks are happy to oblige when they know that their stock isn't so widely available. 


 


Thirdly, the "bagless upright stick vacuum," isn't a vacuum cleaner on Hotpoint's UK website - but rather, a steam floor mop. It hasn't arrived in the UK and Hotpoint are currently doing a build up launch for that model alone.

 

[hi-loswitch98]

Thanks for that sebo_fan.

There aren't any Hotpoint Cleaners on the Euronics Website anymore. They haven't been on there for a month or so.

£13.99 for 11 Dust Bags seems quite an inflation than £4.11 for 10 on Qualtex unless they are different types. I'll post a picture when I get some.

 

[sebo_fan]

I know - the thought did cross my mind knowing the info you had supplied, Hi-Lo. Talk about marked up prices from Hotpoint!

 

[hi-loswitch98]

Well the companies have to make a profit somewhere...I mean £18 for the Hepa filter!

 

[madabouthoovers]

Ah Hilo - hows it running? At least yours can run bagless, so no drama for you. The Miele HEPA filters are about 20 odd quid and so are some of the Vax ones - and yes, that's how they try to make money - sell the vacs cheap and hope you buy the accessories - much like the printer makers, who blatantly rip us off on ink cartridges!

 

[hi-loswitch98]

Steve - it's running OK. The dust container gets very dusty due to the amount of fine dust being sucked up. At least all dirt stays in the dust container & does not leak AT ALL which is great.

However, the 1.5m hose is next to useless for cleaning ceilings & other high surfaces, despite the trolley system. For regular use though it is fine, & the 7m cord makes up for it. The only other thing about the hose is the handle, when suction is a bit too much the handle tends to wobble but at least you can turn it down via the remote control.

I love the sofa nozzle, it works a lot better than a suction only nozzle.

And yes, there is no drama in bagless mode, no suction, no clogging, no filter cleaning needed (as of yet anyway) & I have used it everyday in bagless mode for a week so far. The bag I have kept until I am able to purchase more as it was already 1/3 full in a few days.