My new toy!

[JDrums0789]

Stopped at Lowes today to pick up some things for the new place and couldn't stop myself from walking down the vacuum aisle. Just the usual bagless junk. But they were clearancing out the Dyson handvacs to bring in the new V6 models. They had 1 DC59 left which was the display, so it was a little dusty and no box. I offered the dept manager $100 for it, and he said sure! He needed the room! It came with the dock and all the tools too.

I'm pretty pumped, I haven't had a handy cordless since my Ergorapido died on me. Love this thing so far.

 

[oliveoiltinfoil]

They are great. I am getting a V6 absolute which In the UK replaces the DC59, which I am currently on. Dyson actually accepting back my dc59 for a V6 absolute and I just pay the difference. That is proper customer service.

You will find yourself using this everyday. They are brilliant, and excellent on hardflooring. Glad you like it .

 

[turbomaster1984]

proper custoimer service?

Er I beg to differ.

No matter what anyone thinks, any profit making business is out to do just that.

This means everything comes at a price to someone somewhere...

Your joy at having them swap something second hand and used for its retail value means that either Dyson will either refurb and resell at a loss to the original price or write it off as a loss and scrap it. Either way they have lost money and who pays for this loss?

Is it the mugs who pay the extortionate amount for these cleaners, the staff who assemble these cleaners in far away factories for minimum wages? Is it passed onto retailers in return for a reduced mark up? No wonder small shops cant compete with the big retailers.

So while your all enjoying upgrading remember it comes at a cost of someone else and someone far more gullible no doubt.


Proper customer service would be when you ring up to report a fault, have it repaired quickly by polite staff, not having any messing around, the appliance working as it should with minimum fuss and a gurantee to the work. Extending this service to the next level is accepting the responsibility of the faulty goods as a comapny, and the cost of repair coming out of the NET profit AKA JD's wallet. Not passed onto the mark up of cleaners being sold as new which means some other poor bugger paying more than they have to.

 

[oliveoiltinfoil]

Alright Mr Sh*ty. Honestly, can you not be happy that Dyson have done that? You don't need to tell you dyson customer service is very good. Accepting back a product which is 8 weeks old, acknowledging I am a loyal customer and giving me discounts on future products to buy IS good customer service. Quite frankly, I don't care what happens to my current machine. if it gets sold on as a refurb, the price will always be less than the full price for a brand new one.

It's a vacuum, not a charity. People aren't forced to buy a dyson you know.

 

[turbomaster1984]

Im not talking about your own gain here Im merely pointing out that it comes as a loss to other customers. Customers who dont know any different. Im talking about ethics here. I dont believe anyone should be charged any more or any less than any other customer and this is exactly what is happening here. Its not good customer service.

You may feel happy that you have had your bonus but just think how others would feel if they were to know you got special treatment at a cost to them.

 

[hvrvaclvr]

I had a DC40 and was very unhappy with it. It had great suction but it just didn't get my carpets clean. When the Ball Multifloor repaced the DC40, I emailed Dyson to see if I could exchange my DC40 with it, two hours later they emailed me back saying they would "gladly exchange" my DC40 with the DC65.

The Ball Multifloor is the same as the DC65, with a shorter cord. I didn't even have to pay anything becauses they were the same price! I was expecting to pay for shipping, but I didn't. I took it to the UPS and they took it and checked the fax and said "ohh yours gets to go to buffalo most of the Dyson's we get in go to Chicago." Then the lady said "you're good to go". So I was a great hassle free experience for me.

Their customer service is great. I did call them before, becuase my flexi tool broke and since it was under warranty they replaced it. Their customer service speaks English, and I could understand them! I don't know about the UK, but here in the U.S. most customer service centers are in India and you can barely understand what they are saying.

 

[oliveoiltinfoil]

Yepp, exactly the same as in the UK. Indian call centres used to be a huge problem, until people started complaining and leaving service providers and companies due to them not understanding the Indian call centres, so subsequently a lot of them moved back to the UK.

Dyson customer services have been winning awards for satisfaction since 2005 and it looks like they employ those same standards in the US and elsewhere.

 

[suckolux]

Have owned a few Dyson's, their help was great for me

 

[mieles5380leo]

V6,

I have a v6, it is wonderful and the DC59 should do just as well. Although I love my v6, I wish it had chrome cyclones and a blue or red wand/cyclone chamber, but only the higher-up v6's have that. Probably should have gotten a DC59 without the Motorhead, but it was too expensive and is quickly fading away.

 

[hvrvaclvr]

At least you didn't get yours at Walmart. I was at Walmart on Friday and they have the V6 but it is a really ugly yellow

 

[oliveoiltinfoil]

I really like them in white. They looks great in red too. Not too sure about the purple, but hey, at least they don't stick with the same old boring design and colour schemes.

Yes, colour*

One thing that I think would be pretty cool is if they did a powered flexible hose. It wouldn't be so difficult, but for cleaning furniture and especially cars, where the main unit cant get into he contours, it would be excellent !

 

[hvrvaclvr]

A powered hose would be great! How about even an included hose? Using my DC34 in the car is a pain! It is like impossible for me to dust the dashboard.

 

[parwaz786]

We bought our Dyson DC15 Animal from new in 2011 from Currys. After like 1 year or 2 the post motor filter kept popping out. Rang Dyson and they sent a FREE post motor filter under warranty! My machine was good to go. I also got a brand new entire cleaner head WITH the brushbar and end cap. Fab service! The brushbar costs £15ish alone, they could have kept that and said "just swap it into the new one" but no. Fabulous service and it only took like 2 or 3 days for it to get posted to my house which is like 2 hours away from Malmesbury!

That is 5 star customer service in my eyes. No rude or bossy staff. Even angry customers calm down cos of how polite the Dyson staff are.

Rang another company up in the past and had to order a part or something, IDK but was suggesting an improvement (in a sensitive way) and they were like "Well we could always cancel the order" and I'm like stuck up tart *#!$ YOU

Dyson never got the award winning customer service for no reason uno

 

[parwaz786]

Oops I meant DC25 Animal, not DC15 Animal