My New Aerus Vacuums

[williamr1248]

My New Aerus Vacuum

David,
Thank for posting the pictures of the box. I love the old XXX on the box.

Chris,
You brought up a great feature that I really enjoy with my Epic 8000 and my new Rainbow. It is handy to be able to use the small power nozzle on hose handle,one or both wands when cleaning stairs and narrow spaces.

 

[luxman107]

Great pictures David. I love all aerus lux products and their customer service can't be beat anywhere

 

[electromatik]

Thanks for the pictures! They keep hanging on to Axel Wenner-Gren's heritage as best they can with all the Lux fiddle faddle. I too love the old Lux on the box, really shows off the heritage. Although I still think they are going to have to build the Aerus name more to prevent people from thinking the ones at Lowe's are grandma's Electrolux.

 

[GM1982]

Lux customer service.... :-0

my experience has not been that glowing; from the pushy salesperson to never hearing about home bag delivery or pick/up drop off services to disconnect between the branch location and corporate customer service.... I give their customer service a C- Maybe in your area they operate and function better, but not here. I get the impression the Aerus associates do not want to be bothered, as this has become Mieleland! (Long Island)

 

[kirbyloverdan]

Only in

NY I experienced that every where while shopping in NY no one seemed eager to help and I was made to feel like I was bothering the sales people of the many stores I have visited through out NY state and city !

 

[GM1982]

Ugh....

maybe I need to relocate eventually... Seems many people have some sort of bad experience with NY, maybe it is this area.

 

[kirbyloverdan]

I went to

Mercedes of Manhattan to buy a Mercedes E 500 4 matic , I paid in cash and all the sales guy did was bitch because he had to count it out . I should have left but the deal was way better than here in NJ .

I also stopped into an Aerus on York Ave on the way home and they were nasty also so I know what you are talking about .

 

[smith]

LOL

You guys need to move south. Can't beat southern hospitality!


Seriously though, I treat all my customers like I would like to be treated. Without them I have no business! I have never understood people who are rude to customers. If you don't like people then don't work with the public.

 

[luxman107]

You are right David. I split my time between florida and the north ga mountains.. The Carolina's and Ga have the best customer service,,,As I have said before all I have to do is call my local aerus guy and he's at my home that afternoon or next morning latest.

 

[kirbyloverdan]

I am in

NJ close to Atlantic City and my Aerus guy is wonderful,he calls to check up on my Aerus vacuums and asks if I need supplies . Can`t beat the service of this company .

 

[kirbylux77]

Dan

I couldn't agree with you more about the outstanding customer service Aerus dealers offer! My local dealer in Barrie, Ontario has always provided outstanding service, & their prices for parts, bags & filters are very reasonable. I also found this to be the case when I visited a Aerus store in Toronto last summer, when I was buying parts for my Electrolux Grand Marquise, & had to deal directly with this store as he was the owner of the Barrie store & the parts needed to be special-ordered. When you spend $1G + on a vacuum, you expect quality customer service & prompt repairs....and Aerus certainly knows how to deliver on that count!

Rob

 

[electromatik]

Hey I know something we'd all like to see! Someone take a pic of thier Platinum in the dark so we can see how bright LED light is and the LCD screen!

 

[luxman107]

Here you go Christopher. I can't take a decent pic to save my life. Hope it helps

 

[electromatik]

Looks like a constellation. I'll stop now I swear. I'm gettin on people's nerves I think, lol.

 

[kirbyloverdan]

I like

LED`s they are very bright , brighter than I thought they were .

I even purchased LED light bulbs for the house and I love them much better than the fluorescent bulbs I have .

My Aerus guy called me yesterday and offered me a service manager job . I start on Monday we shall see how it works out .

He`s even talking about retiring and would consider selling me the business . I will see how it goes as they have a lot in the works .

 

[cue003]

This vac is very clean and sleek looking... but is it tough? What happens if it tumbles down the stairs? Does the metal just dent? there doesn't seem to be any give like there is with ABS plastics etc that most other vacs are made of. Also, is there a long hose say 15/20ft or so that you can get that you can connect directly to the vacuum, leave the vacuum at the bottom of your staircase and then vacuum the steps? (in my case my steps are wood so I won't need a power brush just a bare floor tool or a nice dusting brush.)

 

[kirbyloverdan]

The Platinum is

metal wrapped around ABS so dents would be hard . ABS plastic vacs gets scratched and gauged so will metal .

In case you didnt know Aerus/Electrolux vacuums are made in that tube shape to fit on a stair tread so you don`t need a long hose you just move it from step to step .


It`s hose is much longer than others 7`8" is a generous length .

 

[luxman107]

Just found out today my lux guy is no longer at lux after 20 plus years. He semi retired. Called my today to thank me .. I need a new lux guy. Anyone know if parts are available for the platinum yet. I need an extre set of wands, an extra dust brush and adapter.

Good luck danin your new Aerus Electrolux job. Wish you were closer.

 

[funeraldirector]

Lux Service Manager

Dan,


Good Luck in your new job. I could tell you some stories about my dirt digging days in Boston and a power nozzle elbow change on a Guardian that disabled several new vacuums lol. Make sure you never pinch those wires by accident! I think this is an exciting time to be with Lux and I think they are finally back.

Brian

 

[funeraldirector]

Platinum Wands

Mike,


I am waiting on two additional Platinum wands and a new nozzle cover with the vents that match the vacuum. as soon as I get the part numbers as well as Swissaroma scents I'll let you know unless Dan beats me to it.

Brian