My 50-year-old HVAC system gives up the ghost
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human
Well-known member
The floors aren't any worse but they're not much better, either. I'm going to give it some more time—and give my bank account time to recover—before I make any major decisions on that.
kirbyklekter
Well-known member
That's really a shame
You spend around 7,000.00 give or take and you have to also spend your weekend time babysitting something that should be up and running, especially since they've already been out once already on a service call. How much are these companies saving by scrimping on parts and a thorough inspection of the whole system when finished installing. If they'd done the job rite the first time, you'd be a happy customer and they could move on to other jobs.
I swear that it seems like some companies, maybe not this one, but some treat the customer as if to say,"we'll teach you to do business with us again!" Short term thinking to say the least.
You spend around 7,000.00 give or take and you have to also spend your weekend time babysitting something that should be up and running, especially since they've already been out once already on a service call. How much are these companies saving by scrimping on parts and a thorough inspection of the whole system when finished installing. If they'd done the job rite the first time, you'd be a happy customer and they could move on to other jobs.
I swear that it seems like some companies, maybe not this one, but some treat the customer as if to say,"we'll teach you to do business with us again!" Short term thinking to say the least.
madman
Well-known member
That's probably about double what I would charge for a compressor. I mean, there are situations where it gets that high. Like if the compressor got chewed up and contaminated the entire system with metal shavings. I'm assuming that estimate is including compressor, condenser, drier, and *maybe* evaporator. That being said, I think you should really shop around. That's a big chunk of change. Get quotes from several other mechanics. Seriously.
human
Well-known member
@madman: Yeah, they were going to have to replace damn near the entire system. They've had the car since yesterday and are supposed to have the job completed sometime today. I wish I had the time to shop the job around to a bunch of different places but I don't. At least I found a $100 off coupon online so that takes a small amount of the sting out of it, not to mention the cash back I'm racking up on my credit card this month.
@kirbyklekter: Yeah, I'm not a happy camper right now. They need to get it right the next time they come out because at this point, doing it half-ass is costing me time and them money.
@kirbyklekter: Yeah, I'm not a happy camper right now. They need to get it right the next time they come out because at this point, doing it half-ass is costing me time and them money.
human
Well-known member
Unfortunately, you're right. Nobody wants to take responsibility for their actions anymore. But this thing is going to continue to be their problem until they make it right. They have yet to do their final inspection for the city and I'm sure it won't fly the way it is now. That inspection is scheduled for the 14th and I will be sure to point the problem out if it isn't made right by then.
human
Well-known member
So they sent a more senior repair technician today and he replaced about four feet of the drain line with a piece of much more flexible tubing so the problem is solved at the pump but water was dripping out of the spliced spot, where he had put about eight inches of copper tubing and two more hose clamps. Fortunately, I caught him before he pulled away in his van and he came back and tightened everything up. Hopefully, that will solve the problem but if not, I have them on the speed dial.
I hope you at least get a calendar
from these people. A Xmas fruitcake? A ham at Easter?
from these people. A Xmas fruitcake? A ham at Easter?
human
Well-known member
I got a refrigerator magnet from them with their phone number on it a couple of years ago when they came out to do a minor repair on the old system. They're probably regretting that one right about now.
human
Well-known member
So somebody from the HVAC company was supposed to come out and do the city inspection on my new system today. Under normal circumstances, someone from the city would come out and do the inspection but right now, they're letting the installers do it because...well...COVID. Can we say 'conflict of interest', boys and girls? This appointment was set by them almost two weeks ago and they've now blown it off without so much as a courtesy call. I can't just sit home and wait for them to show up. That's completely unrealistic. At this point, if they want to do the inspection, it will be at MY convenience, not theirs. Frankly, it wouldn't totally surprise me if they never came out and just falsified the inspection report.
madman
Well-known member
"We investigated ourselves and found we did nothing wrong."
Don't wait up for those HVAC guys. They already did the inspection. At least, that's what the inspection report will say lol
Don't wait up for those HVAC guys. They already did the inspection. At least, that's what the inspection report will say lol
human
Well-known member
@kirby519: Yes, the leak is fixed. A different technician came out last week and cut out about four feet of the hard plastic line and spliced in some softer, more flexible tubing using about eight inches of copper line on the inside of the two pieces of tubing and a couple of hose clamps on the outside. I was kind of surprised that he left a couple of inches of bare copper between the two pieces of tubing. I would have pushed them all the way together, but what do I know? I'm just an English professor.
@madman: I'm not worried about it. They called me up this morning and rescheduled the inspection for a week from Friday. That's a WFH day for me so I'll be there on the off chance they accidentally show up but I'm not holding my breath.
@madman: I'm not worried about it. They called me up this morning and rescheduled the inspection for a week from Friday. That's a WFH day for me so I'll be there on the off chance they accidentally show up but I'm not holding my breath.
kirbyklekter
Well-known member
@ human
I'm assuming "the fix" is holding with the waterline, has anyone come out to do the city inspection? Ooops! I just did the math, they're scheduled for tomorrow the 25th. Hope they show and it goes well, I'll check back.
I'm assuming "the fix" is holding with the waterline, has anyone come out to do the city inspection? Ooops! I just did the math, they're scheduled for tomorrow the 25th. Hope they show and it goes well, I'll check back.
kirbyklekter
Well-known member
@ human
I'm assuming "the fix" is holding with the waterline, has anyone come out to do the city inspection? Ooops! I just did the math, they're scheduled for tomorrow the 25th. Hope they show and it goes well, I'll check back.
I'm assuming "the fix" is holding with the waterline, has anyone come out to do the city inspection? Ooops! I just did the math, they're scheduled for tomorrow the 25th. Hope they show and it goes well, I'll check back.
kirbyklekter
Well-known member
Embarassing
I hate when that happens!A while back somebody on here posted twice and then they posted an apology twice. Funny.
I hate when that happens!A while back somebody on here posted twice and then they posted an apology twice. Funny.
human
Well-known member
Yes and no...
Yes, the water line is holding just fine and that's all I really care about.
No, they still haven't come to do the inspection. The guy called this morning and it rolled straight to voicemail. I have my cell phone set up that way because of the inordinate number of robocalls I receive, especially right before an election. And every time anyone from this company calls me, it's from a different number. I have like eight or nine numbers added to this company's listing in my contacts. It's ridiculous. I called the company's main number and asked them to relay a message to the guy who does the inspections, since he doesn't have voicemail set up on his cell phone. I haven't heard back from him and don't really expect to. I'm sure he'll just take it as license to show up whenever he pleases, with little or no notice, or just forget about it, which is probably what's going to happen at this point and I really couldn't care less. I mean, what's the city going to do? Repo my HVAC system? I doubt it. Any punitive action will be against them for not doing their job.
Yes, the water line is holding just fine and that's all I really care about.
No, they still haven't come to do the inspection. The guy called this morning and it rolled straight to voicemail. I have my cell phone set up that way because of the inordinate number of robocalls I receive, especially right before an election. And every time anyone from this company calls me, it's from a different number. I have like eight or nine numbers added to this company's listing in my contacts. It's ridiculous. I called the company's main number and asked them to relay a message to the guy who does the inspections, since he doesn't have voicemail set up on his cell phone. I haven't heard back from him and don't really expect to. I'm sure he'll just take it as license to show up whenever he pleases, with little or no notice, or just forget about it, which is probably what's going to happen at this point and I really couldn't care less. I mean, what's the city going to do? Repo my HVAC system? I doubt it. Any punitive action will be against them for not doing their job.
kirbyklekter
Well-known member
Amen
It's on them to finish the paperwork. Like most of us you've got other fish to fry.
It's on them to finish the paperwork. Like most of us you've got other fish to fry.
