Miele S7 Hose Issue... Again!

[vacfanatic]

Sad but true...

Greg,

Well I'm a pretty level headed individual, but this sure as hell tested every bit of patience in my 27 year old body. I honestly can't blame OK completely for the ordeal, as a lot of the miscommunication issues came directly from Miele. However, I will be a eighty below zero day in hell before I purchase another Miele vacuum from OK... They really screwed themselves on this because I have been discussing replacing a few of our appiances in the house with Miele down the road. (Dishwasher and Washer/Dryer). Apparently my near $2500 in business with OK does not bring me up to a high enough status to receive return calls etc, nor qualify me for any form of customer service. They did give me a free box of bags when we did our final business exchange... I can't help but think they should have loaded my trunk full of bags though.

I do love the new S5 though, and I'm happily resuming life in the vacuum lane!

Andrew

 

[samotronic]

Consumer Reports Rating

Consumer Reports has finally reviewed the Miele S7 in their on-line "continually updated" ratings. It did very well.

Currently tied in second place with the Kenmore Progressive (ranked behind the Hoover Anniversary WindTunnel and the Hoover Platinum Bagged, which are tied for first place). It received excellent scores on Carpet, Emissions and Pet Hair. Very Good scores for bare floors, tool airflow and noise. I am surprised that the bare floor rating is not excellent as mine really excells on the bare floor. No machine has an excellent score for Tool Airflow. Lastly, it scored Fair for handling as they found it to be heavy.

I know not everyone believes in or agrees with Consumer Reports but I find it interesting to read their opinions. I personally prefer Kirby to this Miele (or anything for that matter) and while CR begrudgingly gives Kirby a decent rating, they have always refused to give it the credit that it is due.

Anyhow, thought you all would find this interesting. They clearly don't know about Andrew's hose problems.

Chris