Maytag M700 Lifetime Belt

[dysonman1]

Very recently, a customer brought in a Maytag M 700. It is still under warranty. My new customer was very upset. She did not buy the machine from my store. The manufacturer of the machine is 8 miles from my store. There is a huge chunk out of the side of her lifetime belt on her vacuum. She called the manufacturer, only to be told that it must be her fault in someway. They are not prepared to replace the belt. According to my customer they refused to do so. So much for “customer service and family values“. My customer has really babied her machine and she really liked it. I helped her out by installing a new “lifetime“ belt. She is so angry at the manufacturer she was beside herself. By helping her out this problem, I actually made a customer for my lifetime. Of course, she will never buy any product made by the manufacturer of the Maytag again.

 

[dysonman1]

Huge chunk out of a Clearly defective belt. Interestingly the instruction book claims that if the belt is ever damaged or breaks it will be replaced for free. Except that’s not what happens.

 

[dysonman1]

She takes great care of this machine, as she spent good money for it and took great pride in ownership. Look how clean and spotless this machines brush housing is.

 

[dysonman1]

Completely spotless on the inside.

 

[dysonman1]

I’m calling BS on both! It’s customer service that keeps you in business. Whether you are a single stand-alone store, or a major corporation.

 

[vaclab]

To Lose A Customer Over A Belt

is quite foolish. Seems like your former employer is having major issues. Maybe they were out of belts and were too embarrassed to inform her, who knows?

Bill

 

[hank]

That whole brand is just going down the toilet it seems. Blaming the customer... over such a cheap and easy part for them to replace to begin with... I’ve never understood that way of thinking with companies.

 

[dysonman1]

The customer service department could have just mailed her a new belt. It’s not like you have to remove any screws at all to replace it. Have they done so, my new customer would have been overjoyed. Thank goodness I have the bags and filters to keep it running as long as she wants to on it. Her next vacuum, is going to be an Electrolux.

 

[moderneezer]

Dysonman1, you did good to replace the Maytag's "lifetime belt" with a new one. What were the company owners thinking?

 

[aaron158]

how much do these belts cost cant be to much? seems like a stupid thing to not replace it. who did she talk to just a level 1 person on the phone did she try exclaiming up to management. most companies u call now a days when u talk to the front line agents there out sourced and have no power to do anything and u have to get bumped higher up to get anywhere.

 

[beagledad]

I have one of the older Riccar canisters. The power nozzle has a lifetime belt. I guess if it ever breaks I will know not to go asking them to replace it. What's the difference between these belts and the geared belts that my Miele and Electrolux canisters use? I've never had a geared belt break either.

 

[fantomlightning]

The...

Warranty process, time for parts to be delivered and current amounts of part failure we've been seeing will be causing us to leave Tacony behind. The new management is currently ruining things. It's very sad when I can get a customer a more reliable machine with something like a Cirrus, and also know it'll have better parts and warranty support.

 

[blackheart]

It's sad

Tacony WAS a company that made some really effective vacuums, and before all the changes they were pretty easy for us to work with, sent us what we needed for warranty work and would even walk us through things when we were unsure what to do. Now I keep hearing that their quality control is lacking, machines show up and don't work right out of the box, issues with them fulfilling warranty. It's just sad! At this rate they're headed towards their demise.

 

[kirbysthebest]

Re: Demise of Taconey

I notice on their website that the only canister vac available is the Wondra. And the uprights offerings have been severely culled. Maybe they are redesigning the site?

 

[blackheart]

Website?

Because you used the term wonder which was a simplicity machine I'm assuming that's the website you were looking at. Simplicity is being rebranded as like a lower line sold online and such. A lot of the machines have been discontinued under the Simplicity name. The S20EZ and bagless are models that were part of the fuller brush/carpet pro and other names.

 

[kirbysthebest]

Both the Simplicity and RiccaR sites. I used the name Wondra, as the Wondra, And Prima are the same Chinese machine, and the only canister offering.

 

[madman]

The belt looks rat-eaten. That does NOT look like a normal failure mode for a belt. Put it under a magnifying glass and look for tooth marks.

 

[huskyvacs]

I'm not sure if someone with a vacuum that clean would have a home with rats. I had a Panasonic belt tear like that before. Friction burns of the belt slipping on the motor shaft (too much gritty debris pickup) can cause it to burn away in little chunks.

 

[electro]

Broken Belt

I think they did you a favor and will be YOUR NEW customer.
I don't think I would have thought to take a machine back to the Company factory, although Tom you remember the time my family took their Air-Way back to the factory when driving through Toledo. We all got first class treatment. They even buffed up the tools and put new furniture guards on the floor tools.

I did notice something interesting about the bottom of the Maytag. It looks like the bottom of my Hoover Dail-A-Matic in similar design. Of course missing the beater bars.