Looking for a handle for a Lux

[kirbysthebest]

This is not a thread to rant about an E-bay purchase, as I have always had a good experience with my purchases.


 


I bought a Lux Ultra Upright U160A last week for a good price $20.50, shipping was outrageous $41.99, but hey I got it cheap.


 


Unfortunately the seller shipped the machine assembled with the handle attached.  As smart people would know the handle would be the only thing sticking up in the flimsy, no packing material box; so would be the part that would take the stress in shipping.


 


Needless to say:  The handle arrived broken.  The Ultra lux Upright, as I understand was an entry level vacuum built by Lux exclusively for QVC.  Because of this, parts suppliers don't stock unique parts for it ie. the handle.  and Lux dealers refuse to even speak to you because it wasn't bought from them.   The Ultra's handle is unique to this machine and is not the straight handle used on other Lux uprights. 


 


Anyone have any suggestions where one might be able to obtain this replacement handle? 


 


Appreciate your help. 


 


PS:  Can't resist--Here's my rant:  If you are going to charge excessive shipping cost, at least pack it safely.


 

[this post was last edited: 5/18/2016-12:03]

http://www.ebay.com/itm/141983203289?_trksid=p2060353.m2749.l2649&ssPageName=STRK:MEBIDX:IT

 

[human]

I hate when that stuff happens

I've had the same experience with slack sellers. It happened with a chrome Sunbeam Mixmaster mixer I bought a few years ago. The seller shipped it with the mixer attached to the stand. The latch on the stand that holds the two halves together broke and the mixer head smashed into the turntable and broke it. Fortunately, the seller stepped up, gave me a full refund and told me to keep the mixer. I ended up gluing the turntable back together and buying a replacement stand, albeit a white plastic one, for less than I'd originally paid for the mixer. I hope you can get the seller to give you at least a partial refund and find a replacement handle of some sort.

 

[Gr8DaneDad]

Have you actually tried your closest Aerus dealer? We service them all the time. A customer is a customer and the warranty is long expired so it's a paying customer. Doesn't do to turn away paying business. I'm sure that a genuine part is going to be the only one available as not enough of these were sold to make a generic part profitable.

 

[kirbysthebest]

I have not tried a local dealer as of yet, as actually we don't have a local dealer anymore.  There is a dealer in a town 20 miles away that services Lux, but I don't think he sells them.  


 


Right now I have had the seller file a claim stating that it is a loss due to unavailability of parts.  Depending upon what they decide, I may make a trip some weekend to see what he has available. 


 

 

[human]

Hey, give the dealer a call. He'll either be able to set one aside for you if he has it or he can save you the trip if he doesn't.