Hoover Windtunnel dirt cup issue - Hoover's response

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Blakaeg, sorry to hear of your luck on your DC24! Dysons do tend to have questionable durability. Some say that Dysons are cheaply made (which I don't believe). I'm glad to hear that you've had good luck with Dyson's service.

Suckolux, yes, Dyson vacuums prior to the DC24 had "permanent lifetime" HEPA filters that never needed replacing. Those filters tend to clog up and smell over the years. When the DC24 was introduced in early 2008, Dyson introduced a rinsable HEPA filter, which fixes the issues of clogging up and smelling. My old DC07 still works perfectly after 6.5 years, and I've never had to replace a part on it.
 
sebofan,

You're absolutely right. Modern people can't understand that things used to last and that a vacuum wasn't something you threw away every 5 years.


 


Fantom filters were expensive, but what room do you have to say that when the Dyson is $100 a year (if it lasts 5 years!). Today filters are around $20. The Dyson still is $500. 


 


Another thing modern people don't get is the art of rigging.my Fantom now has HEPA filtration thanks to a $1 Sanitare bag. People used to fix their cars with wrenches and WD40, and lube a bearing in a mixer if it exploded while making a cake for the PTA meeting. Today people would throw away that mixer and buy a new one, and rack-up a bill with the repair shop on their car (you need an engineering degree to work on modern cars, thanks fuel efficiency!).
 
Lubing bearings in older machines-since they were open type bearings you could relube them-but in todays machines they are SEALED so you can't just clean and relube.You have to replace the bearing or--as for some folks they replace the machine.I just replace the bearing.Done this many times with vacuums or power tool motors.It is not difficult.
 
Smelly pet Dyson vac--the one I bought from the Kirby trade in pile smelled like stale dog.Washed out the cyclone assembly and bin.Cut all of the twined dog hair off the brushroll.then REPLACED that filter you would wash.At the time new one was only like 15 bucks from Best Buy.I didn't want to try to wash out someone elses icky dog residue from the filter.Then the machine worked better an no longer smelled.These are things you can try.Sometimes the plastic can absorb odors-then it is more difficult to get the smell out.
 
The thing that everyone forgets when they have pets is the major component that honks out a home even after everything has been washed and cleaned - the actual hose! Hoses are bad for keeping the smell of all things pet like, including the rather obvious brown gunge and hair oils that stick to the inside of hoses that have coils.
 
Super-sweeper

My old DC07 has lasted more than 5 years. It hasn't been thrown away yet.

Today, Miele has the most expensive HEPA filters. They are $50 each. Miele vacuums are expensive!

I don't rig my vacuums or do MacGyver stuff to them. There was one exception, though. Back in January, the cord clip on my Hoover Windtunnel broke off. I super-glued it back on. It took a couple days to bond, but it's held up really well. It hasn't broken to this day.

niclonnic-2014072514020901724_1.jpg
 
really? 5 years so far?

That's great (and surprising)! But it can't hold a cabbage to the decades of reliable service my Fantoms and Kirbys have given! I've never had to rig a thing, except the HEPA upgrade for the thunder!
 
A Dyson should be fine in the right hands.

I don't abuse my 2005 DC07, and it's never broken a part on me. I feel, the better you treat your machine, the longer it will last. I know the DC07 was NOT dyson's best model, but it is not that bad if you don't have VERY thick carpeting. It is more durable than many other bagless vacuums. I am VERY impressed with it's root cyclone technology, hands down the best in any vacuum I have ever owned.
 
My keyboard froze on me!

I meant that the Dc07 has the best bagless technology that I have used. Dyson has it's good points, it has good post motor filtration, excellent pre motor filtration, most have strong suction, and they arguably have the best bagless separation system. Other companies are catching up though. Many have excellent systems, like the higher-end bagless Kenmore canister. Everybody that has told me they have a Dyson says they love it. I just wish that people would realize that his "ball" technology is not as revolutionary as it may seem. Remember the Air-Way from the 1920's? I also wish people would realize that they can do better instead of a $600 high end Dyson. I was disturbed when I walked into a Target about a month ago. I was DISTURBED how much cheaper in build quality the new Dysons were, compared to my Dc07!
 
Yeah!

Dyson has perfected the cyclonic technology, especially with their newer machines. Only Dyson cyclones can pull everything out of the air, so that the filter doesn't get dirty.

My Hoover Windtunnel, on the other hand, is dual-cyclonic, similar to the Fantoms. The pre-motor filter gets dirty after a few uses, but I haven't noticed a drop in performance. On the top of the dirt cup, there is a green/red "System Check Indicator." When this indicator turns red, it's time to empty the dirt cup or rinse the pre-motor filter. I haven't seen it turn red during normal vacuuming, except when I put my hand at the end of the hose, blocking off the suction.

Below is a pic of the Hoover's pre-motor filter after a few uses.

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Dyson are more expensive than Miele in the UK

Miele vacuums may be expensive to buy but they have been rated the best reliable cylinder vacuums in the UK by Which (our "independent consumer institute) and SEBO gets the upright prize for reliability.

Dyson has yet to crawl itself out of the "average" category.

Whether or not you believe stats, Miele filters aren't expensive world wide, certainly not in comparison to Dyson's own filters and here in the UK, new Dyson models appear to be a bit more expensive than Miele or SEBO.
 
Sebo_fan...

That really is interesting how Miele is less expensive than Dyson in the UK (I looked it up).

I don't know much about conversion between British pounds and U.S. dollars, but it certainly is an interesting thing.
 
It all has to do with economics and of course the strength of the dollar as well as market "trends" in my opinion.

It also has a lot to do with Dyson and Miele in the U.S - for years U.S buyers have had to buy capped models on specification, rather like everything that is marked "premium," thus in turn you pay to upgrade for most cases.

Miele in UK and Europe however are different. Parts and spares have always been made available from Miele UK but until the 'net came along, a wider choice is now available. Thus, in turn you don't have to spend massively on a "Cat and Dog" Miele S6 vacuum when you can custom build your own based on current spec.

But buyers don't want to do that in general and most just want the package deal all in one. I noted for many years that Miele accessories, tools etc are not available to buy in the U.S as widespread as European Miele.

But then the U.S also got U.S only Panasonic uprights made with the Miele name before the S7 was launched worldwide. The UK never got any other upright other than the single "Alternative" stick vacuum or those niche D'Art models - neither of them were good sellers based on suction only tools/design.
 
Niclonic,

You reckon Dyson cyclones are perfect? Please see the picture of the filter on my DC24 after only 1 month domestic use, 3 times a week in a flat.

The only super 'efficient Dyson cyclone' is the new Cinetic, though I've not had one in my dusty flat.

Never had a problem with the Dual Cyclone machines either. I found them to filter the same. Infact the DC03 filtered better than any Root Cyclone I've ever used and that was a Dual Cyclone.

blakaeg++7-26-2014-21-54-54.jpg
 
When used in the previous house and shared residence with 2 others who have long hair. The DC24 pre motor had hair on it. Please note this pic is of the filters that were in the machine. My DC24 has recently been repaired and Dyson replaced the 'worn out' filters that lost their efficiency. That's why the HEPA filter looks cleaner & contains less carbon dust in the picture at the top.

blakaeg++7-26-2014-22-00-16.jpg
 
Well...

I've only used the DC07, which is at my mom's apartment right now. The filter looked like new after using it countless times. On the DC07, the pre-motor filter is located beside the motor. It only ever gets dirty if you vacuum up a ton of fine dust, such as carpet freshening powder. Those DC24 filters sure are gross! And it has, like, 6 cyclones? That's odd.

Hoover's implementation of dual-cyclonic technology is somewhat inefficient. While my Windtunnel vacuum doesn't lose suction, some hair and fluff gets to the filter, but I haven't seen a decrease in performance.

The worst example of "cyclonic technology" I've seen is from Shark. My grandmother owns a Shark Navigator Lift-Away Deluxe, and although Euro-Pro claims that it "never loses suction," it is not multi-cyclonic, so the filter gets dirty VERY fast. But the machine still has decent suction.

Even worse is filter-based bagless vacuums, such as the Bissell Powerforce series. Those kinds of vacuums lose suction very quickly, because the filters trap all of the fine dust. Cleaning those filters makes a huge mess.

I am uploading one last pic of the filter on my Windtunnel, just to show how dirty 2 weeks of usage got the filter.

niclonnic-2014072622231600976_1.jpg
 

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