James,
Horrible. Just Horrible. Luckily, I haven't had too many problems with EBay shippers. In fact only once did something I won was messed up. When I contacted them they made every effort to remedy the problem - BUT it was the postal service that gave me all the headache. After that, I just gave up. It doesn't look as if you will be very lucky either seeing how they packed it. Just didn't care I guess....
Sorry.
Question for all you British folks. Not knocking it, just wondering - does the Crown appear on everything sold/made there? I always see it somewhere on all of your pictures.
Rick