So I went to a ladys house the other day to fix her vacuum cleaner for her. It was an old 90s dirt devil bagged upright with variable speed which although I beileve quite popular in America we didnt get many over here in the UK. Anyway I had fixed the issue of a broken belt and I was testing it and she said 'one thing I cant understand is why is that min and max dial there? Who in there right mind would have it set max?'she meant the variable speed. Confused, I told her that most people actually have it set to max to improve cleaning performance on carpets and the like. She said how does that improve performance? I said by increasing suction and the speed of the brush roll. Then what she told me next was priceless and I have never come accros this before in all my years of experiencing different types of customers with different types of machines. Are you ready? She told me she thought it was a volume control slider! 

she said to me I always have mine set to min as its much quieter I dont know why anyone would want it to be noisy. I had to politely explain to the women who was about 40, who bought it about 20 years ago when she was 20, that for all these years she has been cleaning her house with the lowest suction possible. I am still smiling typing this. 


Share your stories!
Jake






Share your stories!
Jake