Electrolux Olympia One ... 2 Models?

[kevin]

John,

Thanks for the information. However, there is a lack of consistency within Electrolux documents, then, because the manual states "Model F" (see photo). Also, the manual for my aqua-colored cleaner states "Model G"--even though it, too, is an automatic machine. Model E and Model AE makes sense because there were two different Model E versions--manual and automatic. Model AF would make sense if the G models were called Model AG.

 

[kevin]

Tom,

I wonder if either the lister's number was off by one digit, or if your service tech entered it incorrectly. Of course, it could also be that the number was originally recorded incorrectly.

I like how Electrolux started doing the serial id stickers on the machines that were supposed to be taken off and affixed to the sales contract (even though some were never removed from the machines). I wonder if Aerus still does this?

As for the database, I'd understood that Aerus had maintained quite an extensive one from its sales (and the sales of Electrolux USA). I wouldn't expect any such system to be 100% accurate, but my guess would be that companies--including Aerus/Electrolux--would have done their best to keep accurate records for sales follow-ups and future sales.

 

[Gr8DaneDad]

The database was much improved in the 90's, before then anyone in the company (well almost anyone) could edit records so there has been some data drift as records were updated incorrectly. The ability to edit records is almost non existent now. Records can be added to, maintenance - sales - services - additional addresses and phone numbers, but the data cannot be altered or deleted any longer.


 


Serial # stickers to remove from the unit and attached to the contract are no longer used.  I cut it off the box when I sell a machine and then write it on the contract. The cutout is then stapled to my copy of the transaction in case any issues arise for my customers.

 

[kevin]

Tom,

That's too bad that the former database's editing method was so prone to inaccuracies. Glad to hear that over the last 20 or so years that the system has been improved.

Also, it sounds like you have a good system for accuracy. It's too bad, though, that Aerus hasn't retained the sticker system. I would have enforced such a system by penalizing the commission of those sales contracts that did not have a serial id sticker affixed to them. That way, unless the stickers were incorrect the records would be very likely to be accurate.

Another thought would be to provide a barcoded option in which sales contracts could be individually printed with the serial id as each machine is checked out for sales. By the way, do sales contractors have the option of filling out sales contracts electronically and printing them instead of writing them out by hand?

 

[Gr8DaneDad]

Everything is handwritten on 4 part NCR forms.  Nothing, and I mean nothing, is automated - at least in the franchise I work in, and I suspect in most. For the most part, franchises were bought by former branch managers that had been with the company for years.... many are technology phobic. It's taken me a long long time to get my franchisee to let me utilize the web or social media in any way.... baby steps, baby steps. Just registered a domain name and have begun building a web site for me, not even for the franchise... same on Facebook, and I have to explain it all over and over again, progress is slow We are forbidden to sell directly online, but pretty much anything else is allowed - it's cheap exposure and people like to msg, email and set appointments online rather than over the phone - their schedule. I get more e-mails from the little sign on my car than I ever get phone calls... the world has changed and it's way past time to adapt.