mark40511
Well-known member
The Shark warranty is RIDICULOUS!
I actually called Shark and the lady was VERY NICE - but Good Lord, the warranty is pathetic! I asked her what exactly happens if something goes wrong with my vac. I said to her that someone told me if something goes wrong I have to not only pay to have it shipped to Shark, but also to pay to have it shipped back to me. She said, "that's correct." But she did say that if it's a part that's not on the MAIN vacuum, like the dust cup, then they ship you a new one free if something happens to that....But if it's the slightest thing on the vacuum itself that goes wrong, even the clip that allows the dust cup to lock to the vacuum, if that breaks, (since it's on the vacuum itself) either you pay to ship it to them, they fix it, and you pay to ship it back, or you take the second option, which is buy a brand new vacuum at a heavily discounted rate (like 90 dollars) and they ship the new vacuum to you and you trash the old one! She said most people take the second option. How CRAZY is that????!!!
I actually called Shark and the lady was VERY NICE - but Good Lord, the warranty is pathetic! I asked her what exactly happens if something goes wrong with my vac. I said to her that someone told me if something goes wrong I have to not only pay to have it shipped to Shark, but also to pay to have it shipped back to me. She said, "that's correct." But she did say that if it's a part that's not on the MAIN vacuum, like the dust cup, then they ship you a new one free if something happens to that....But if it's the slightest thing on the vacuum itself that goes wrong, even the clip that allows the dust cup to lock to the vacuum, if that breaks, (since it's on the vacuum itself) either you pay to ship it to them, they fix it, and you pay to ship it back, or you take the second option, which is buy a brand new vacuum at a heavily discounted rate (like 90 dollars) and they ship the new vacuum to you and you trash the old one! She said most people take the second option. How CRAZY is that????!!!