madabouthoovers
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"engineer" lol - makes me laugh. Wont be long before they send you a box to pack it in to be sent off to Malmesbury for repair at their leisure.
Broken Dyson DC24
- Thread starter blakaeg
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vintagerepairer
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Well this interesting you see. When goods are sold in the UK, the contract is only ever between the retailer and the purchaser, never the manufacturer. This is why a "manufacturers warranty" is only ever in addition to a consumers statutory rights.
However, if a manufacturers warranty is offered, providing any neccesary terms & conditons have been met, that warranty has to be honoured. But there are no specific clauses or requirements which the manufacturer has to adhere to regarding timeframes or service levels, and so on. And of course if you think about it, once a product has been sold, there is little incentive for the manufacturer to offer a gold-plated 7-day-per-week customer service like Dyson does. Dyson did that beacause -like so much Dyson does- Dyson wanted to do it. In that respect, they have done nothing wrong as it's a free country. But it didn't stop me pondering how cost-effective it was so far as business choices go, and how much money it awarded Dyson in terms of repeat custom (and indeed how it was measured).
Put simply, if a vacuum cleaner call-centre is open at 5pm on a Sunday, people who need to use it will ring in. If it is not open, they will have no choice but to wait until such time that it is open. A vacuum cleaner problem is so far from life and death that I doubt anyone actually expects to be able to deal with it at the weekend anyway. Dyson is proud of it's awards for customer service, and so it should be, but if that same customer service is costing them lots of money, that award becomes very expensive.
Don't get me wrong, for what a Dyson cleaner costs to buy, I think the least one can expect is some sort of longevity, whether that comes in the form of a durable product, or a more flimsey one which has the back-up of a warranty. I just wonder sometimes what all this after care costs Dyson.
However, if a manufacturers warranty is offered, providing any neccesary terms & conditons have been met, that warranty has to be honoured. But there are no specific clauses or requirements which the manufacturer has to adhere to regarding timeframes or service levels, and so on. And of course if you think about it, once a product has been sold, there is little incentive for the manufacturer to offer a gold-plated 7-day-per-week customer service like Dyson does. Dyson did that beacause -like so much Dyson does- Dyson wanted to do it. In that respect, they have done nothing wrong as it's a free country. But it didn't stop me pondering how cost-effective it was so far as business choices go, and how much money it awarded Dyson in terms of repeat custom (and indeed how it was measured).
Put simply, if a vacuum cleaner call-centre is open at 5pm on a Sunday, people who need to use it will ring in. If it is not open, they will have no choice but to wait until such time that it is open. A vacuum cleaner problem is so far from life and death that I doubt anyone actually expects to be able to deal with it at the weekend anyway. Dyson is proud of it's awards for customer service, and so it should be, but if that same customer service is costing them lots of money, that award becomes very expensive.
Don't get me wrong, for what a Dyson cleaner costs to buy, I think the least one can expect is some sort of longevity, whether that comes in the form of a durable product, or a more flimsey one which has the back-up of a warranty. I just wonder sometimes what all this after care costs Dyson.
vintagerepairer
Well-known member
"Wont be long before they send you a box to pack it in to be sent off to Malmesbury for repair at their leisure."
You may be too young to recall that up untill the year 2000, this was exactly what happened, albiet a customer was instructed to use their own black bags to wrap the cleaner in. A courier then took the cleaner off to Malmesbury for repair. There was a 3-day turn around, which was remarkably good when compared to other manufacturers.
That said, Dyson were more problematic than any other, and sold in greater numbers. Thus, the aftercare had to match.
You may be too young to recall that up untill the year 2000, this was exactly what happened, albiet a customer was instructed to use their own black bags to wrap the cleaner in. A courier then took the cleaner off to Malmesbury for repair. There was a 3-day turn around, which was remarkably good when compared to other manufacturers.
That said, Dyson were more problematic than any other, and sold in greater numbers. Thus, the aftercare had to match.
blakaeg
Well-known member
Vintagerepairer,
I don't mean to be blunt but at the moment I don't really care how much it's costing Dyson. They have caused a lot of inconvenience.
Perhaps to some, not being able to vacuum isn't a major big deal but to some like myself who need to vacuum regularly to keep the dust down otherwise my allergies flare up it's pretty important. Plus may I mention the fact I expected Dyson to repair my machine on the day that confirmed the engineer turned up and then he tells me he can't repair it and it's going to take another week before the parts turn up because he needs to order them. I took a whole day off work and this time I now have to get someone to come and stay at the flat to let the engineer come a second time. I really hope he has all the parts to fix it this time. Cannot fault him, he was fantastic the whole time.
I remember the days of sending machines back to Malmesbury. Had a DC03 back with the cable sliced, a piece cracked off (Dyson blamed both issues on Parcel Force), an over sensitive clutch installed. Then there was the DC05 that also came back with a crack in it and had an issue with the cable rewinding back into the body when it got hot. Had one home visit to fix the DC03 and the engineer chatted so much , he forgot to put the spring back in the on/ off switch. Didn't bother asking them to send him back. I must be unlucky with them. I need to change brands lol
I don't mean to be blunt but at the moment I don't really care how much it's costing Dyson. They have caused a lot of inconvenience.
Perhaps to some, not being able to vacuum isn't a major big deal but to some like myself who need to vacuum regularly to keep the dust down otherwise my allergies flare up it's pretty important. Plus may I mention the fact I expected Dyson to repair my machine on the day that confirmed the engineer turned up and then he tells me he can't repair it and it's going to take another week before the parts turn up because he needs to order them. I took a whole day off work and this time I now have to get someone to come and stay at the flat to let the engineer come a second time. I really hope he has all the parts to fix it this time. Cannot fault him, he was fantastic the whole time.
I remember the days of sending machines back to Malmesbury. Had a DC03 back with the cable sliced, a piece cracked off (Dyson blamed both issues on Parcel Force), an over sensitive clutch installed. Then there was the DC05 that also came back with a crack in it and had an issue with the cable rewinding back into the body when it got hot. Had one home visit to fix the DC03 and the engineer chatted so much , he forgot to put the spring back in the on/ off switch. Didn't bother asking them to send him back. I must be unlucky with them. I need to change brands lol
madabouthoovers
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Well, if you have allergies - a bagless is not ideal anyway. What I'd recommend is a SEBO Felix to replace your DC24 - it may be a bit heavier, but its a very nimble twin motored machine, and at £230 ish, its very competitively priced. 1 pack of bags is about a tenner, and will last months - they also have sealing tabs so you don't breathe in the dust when you do have to change the bag. SEBO may not have mobile "engineers" but don't charge the prices to include them, and the chances of a Sebo going wrong are much smaller than that for a modern Dyson. They are also made in Germany, rather than Malaysia.
Dyson has had his slice of the cake, now he's going very stale, and its time to move on to better brands who value reliability rather than being the next fashion item.
Dyson has had his slice of the cake, now he's going very stale, and its time to move on to better brands who value reliability rather than being the next fashion item.
vintagerepairer
Well-known member
"
I don't mean to be blunt but at the moment I don't really care how much it's costing Dyson. They have caused a lot of inconvenience. "
No, and I quite agree. I think perhaps I didn't make it clear where I was coming from on this, for which I do apologise. What I was meaning was, taking you, me, and any other consumer out of the equation, as a business choice, I have often wondered how much the whole process was costing Dyson. It's not me asking for the Dyson sympathy vote, it's me saying that I simply wonder how much it costs Dyson.
As a company, they have a choice as to how much built-in faliure they provide, but I have often thought that Dyson cleaners have too much of it, off-set by a very expensive (to Dyson) customer care service. I would have considerd that by now the quality of Dyson cleaners would have improved by now not for the consumer, but for the aftercare cost which Dyson have to fork out for.
I am not writing in defence of Dyson (if anything I am with you on this one) but having had a small business myself, I often wonder how the very basics of business are being used or indeed missed by the big-boys.
I don't mean to be blunt but at the moment I don't really care how much it's costing Dyson. They have caused a lot of inconvenience. "
No, and I quite agree. I think perhaps I didn't make it clear where I was coming from on this, for which I do apologise. What I was meaning was, taking you, me, and any other consumer out of the equation, as a business choice, I have often wondered how much the whole process was costing Dyson. It's not me asking for the Dyson sympathy vote, it's me saying that I simply wonder how much it costs Dyson.
As a company, they have a choice as to how much built-in faliure they provide, but I have often thought that Dyson cleaners have too much of it, off-set by a very expensive (to Dyson) customer care service. I would have considerd that by now the quality of Dyson cleaners would have improved by now not for the consumer, but for the aftercare cost which Dyson have to fork out for.
I am not writing in defence of Dyson (if anything I am with you on this one) but having had a small business myself, I often wonder how the very basics of business are being used or indeed missed by the big-boys.
sebo_fan
Well-known member
Well, if you are a buyer and led by a Dyson with its long warranty, you expect a quality service. As do all the other brands that offer quality and design as their marketing advertising blurbs. A large company like Dyson should offer a far better service than the one that blakaeg has received.
blakaeg already has a SEBO Felix. A quick look at his profile confirms that.
blakaeg already has a SEBO Felix. A quick look at his profile confirms that.
vintagerepairer
Well-known member
Yes but terms like "expect" and "should" are not the same as "legally required to". Like you Sebofan, I think for the price a consumer pays for a Dyson that one could expect some kind of service or longer life from the product, however, customer care is not the reason Dyson exist; they are here to make a profit. So far as profits go, it doesn't matter how poor the aftercare is, if people are still buying the cleaners, that is all that matters.
We can of course all say that if this carries on then people won't buy Dyson cleaners, but two things need to be considered before we do; one, we don't have access to sales figures so we can't know what is happening on that front, and two, Dyson cleaners have been of an inferior build quality from the word go, yet it's not stopped the company getting to where it is now.
In otherwords, no matter how poor the quality of the cleaners and how miserable the aftercare is becoming, it does not seem to be affecting sales. Dyson has cornered the market and the quality of what is left of other brands has declined accordingly. Even if Dysons are purchased as a "Hobsons Choice", sales are still being made, it seems.
We can of course all say that if this carries on then people won't buy Dyson cleaners, but two things need to be considered before we do; one, we don't have access to sales figures so we can't know what is happening on that front, and two, Dyson cleaners have been of an inferior build quality from the word go, yet it's not stopped the company getting to where it is now.
In otherwords, no matter how poor the quality of the cleaners and how miserable the aftercare is becoming, it does not seem to be affecting sales. Dyson has cornered the market and the quality of what is left of other brands has declined accordingly. Even if Dysons are purchased as a "Hobsons Choice", sales are still being made, it seems.
blakaeg
Well-known member
This morning I received a call from the Dyson engineer to say that the part he ordered has been sent to Head Office!! I didn't quite catch the reason, if it's because he missed the post or what but I just immediately got so angry as I had booked for someone to stay at the flat especially, whilst I'm at work.
I was so angry but I just couldn't have a go at the engineer as he's a lovely bloke and it's not his fault that Dyson seem to operate this absolute sham of a repair service. It's so unfortunate as I called Dyson on the 10th May to book it In and it might not be for another week or so now until it's repaired. Getting tempted to just give up on the Dyson now to be honest 2 weeks going on 3 weeks and I'm left waiting for this repair.
This is just going to go on and on and I'm fed up with it now. All I want is a working machine. In order for it to be repaired means more inconvenience, not only to myself but also the engineer too.
I was so angry but I just couldn't have a go at the engineer as he's a lovely bloke and it's not his fault that Dyson seem to operate this absolute sham of a repair service. It's so unfortunate as I called Dyson on the 10th May to book it In and it might not be for another week or so now until it's repaired. Getting tempted to just give up on the Dyson now to be honest 2 weeks going on 3 weeks and I'm left waiting for this repair.
This is just going to go on and on and I'm fed up with it now. All I want is a working machine. In order for it to be repaired means more inconvenience, not only to myself but also the engineer too.
madabouthoovers
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Seeing as you have a Sebo Felix - why not just use this? or one of the other Dysons you say you have in your profile?
[this post was last edited: 5/23/2014-09:25]
[this post was last edited: 5/23/2014-09:25]
sebo_fan
Well-known member
Well the question of quality is always questionable between buyer or owner - that can't be defined.
If it was the case that ALL aftercare was poor, statistical findings shown up by Which and other organisations who have enough balls to go "national" with more fruitful findings outline that extended warranties for most appliances aren't always a rip off. There are brands out there who can offer good loyalty/back up - the data just isn't as widely available to UK buyers. The issue here is the aftercare service in which a member on here has received, and also from a major brand who offer a long warranty.
Which already outlined a number of companies who went under "Domestic and General" tags in the 1990s too. That has already made a large proportionate amount of buyers very aware of D&G policies. Not many sign up to the offers as a result...
In these hard times, sales and aftercare go hand in hand together in my experience. I've spoken to a number of customers and sales staff recently from a few appliance shops and bigger franchises such as John Lewis and Currys. From TVs to washing machines and vacuums, and even irons - if the brands offer an extended guarantee over another which only offers 1 or 2 years, buyers are beginning to sway towards a model that is slightly more expensive but offers lengthier warranties.
What comes later isn't part of the deal though - the long waiting time for an engineer to arrive, the questionable charges of parts if "parts and labour" are covered for 2 years or in blakaeg's case, a right royal hop around!
If it was the case that ALL aftercare was poor, statistical findings shown up by Which and other organisations who have enough balls to go "national" with more fruitful findings outline that extended warranties for most appliances aren't always a rip off. There are brands out there who can offer good loyalty/back up - the data just isn't as widely available to UK buyers. The issue here is the aftercare service in which a member on here has received, and also from a major brand who offer a long warranty.
Which already outlined a number of companies who went under "Domestic and General" tags in the 1990s too. That has already made a large proportionate amount of buyers very aware of D&G policies. Not many sign up to the offers as a result...
In these hard times, sales and aftercare go hand in hand together in my experience. I've spoken to a number of customers and sales staff recently from a few appliance shops and bigger franchises such as John Lewis and Currys. From TVs to washing machines and vacuums, and even irons - if the brands offer an extended guarantee over another which only offers 1 or 2 years, buyers are beginning to sway towards a model that is slightly more expensive but offers lengthier warranties.
What comes later isn't part of the deal though - the long waiting time for an engineer to arrive, the questionable charges of parts if "parts and labour" are covered for 2 years or in blakaeg's case, a right royal hop around!
vintagerepairer
Well-known member
Oh yes, I am not saying that consumers won't be attracted to a long warranty period, but what I am saying is, is that once the money is in the till, all incentive to offer great service practically ends. It's not like, say, a telephone company who require your business month after month and need to behave themseleves so as to retain your custom. Logically you would think a manufacturer would want to encourage the consumer to buy their brand again, but that day is usually a long way off.
madaboutsebo
Well-known member
What blakaeg has and is experiencing with Dyson is plastered all over there Facebook page from angry and fed up customers about the same issues. Length of time it takes now to get a vacuum repaired. That's from UK customers amongst others. One customer stated that the Engineers don't carry parts with them anymore they order them in like what blakaeg has experienced once they have visited the customer to check out what the issue is. What makes me laugh is the Engineer knows what calls they have that day or week and the type of models they would be going to look at so surely should carry some basic range of parts with them for that model!? Surely!!
Even the Hot/cold recall Dyson are doing customers are getting angry and frustrated with how Dyson is seemed to be dealing with all that!
Not sure if this is doing anything to Dyson reputation as customers are still buying their products!!
Even the Hot/cold recall Dyson are doing customers are getting angry and frustrated with how Dyson is seemed to be dealing with all that!
Not sure if this is doing anything to Dyson reputation as customers are still buying their products!!
blakaeg
Well-known member
I'm afraid I don't have the Sebo as its 50 miles away. Anyway, an update, Dyson has not been able to repair the machine today, despite my suggestion they courier the parts today to the engineer using Express Delivery, they said they can't get the parts to the engineer until after Bank Holiday. I said I can't stay at home ot have someone there so they will be collecting my machine by parcel company next week and its going off to them to fix it. I can't keep bothering other people to get my Dyson fixed and getting them to give up their time, so Dyson will have to just deal with it.
This of course means that I'm now completely without a machine for another week so 3 weeks going on 4 weeks can't be ignored and is a concern if I need them again in the future.
As Madaboutsebo says, yes the main complaint is the engineers turning up without any parts and then having to come back again. I wish Dyson would warn on the initial call that they operate this type of service so that individuals don't go taking time off work for them to turn up.
When people see 'upto £110 off a Dyson when you trade in' they get enticed by it. I considered it and then shook myself and remembered the issues I have with my current one.
Anyway, fingers crossed the machine will come back in one piece at the end of next week.
This of course means that I'm now completely without a machine for another week so 3 weeks going on 4 weeks can't be ignored and is a concern if I need them again in the future.
As Madaboutsebo says, yes the main complaint is the engineers turning up without any parts and then having to come back again. I wish Dyson would warn on the initial call that they operate this type of service so that individuals don't go taking time off work for them to turn up.
When people see 'upto £110 off a Dyson when you trade in' they get enticed by it. I considered it and then shook myself and remembered the issues I have with my current one.
Anyway, fingers crossed the machine will come back in one piece at the end of next week.
vintagerepairer
Well-known member
Not sure if this is doing anything to Dyson reputation as customers are still buying their products!!
Exactly.
The breakdowns are unlikly to hamper sales. What may do so, however, is people losing time from work again and again. Two days holiday wasted and the average salary earner is probably 2/3 the way to paying for another Dyson, had they gone to work.
Exactly.
The breakdowns are unlikly to hamper sales. What may do so, however, is people losing time from work again and again. Two days holiday wasted and the average salary earner is probably 2/3 the way to paying for another Dyson, had they gone to work.
sebo_fan
Well-known member
Trouble is, I don't think the breakdowns or the number of complaints will hamper sales. After all, what other brand other than Miele at JL have such heavy dangling carrot style advertising?
The engineer failing to bring the right part smacks of an experience my parents had when our Bosch dishwasher broke down. Back then, in the mid 1980s it came with a five year guarantee and the appliance broke down after 4 years. Bosch made us wait 3 weeks for an engineer to arrive, and duly on arrival discovered that he didn't have the right part, thus waiting a month and a week before the part and him arrived again.
Bosch also gave me the run around when my own fridge freezer broke down. It only had a 2 year guarantee and a part on the back of the freezer fell off, creating a pool of water at the back. Same thing happened again, though I didn't have to wait a month and a half, but rather 2 weeks until the part came in.
So, when Which awarded Bosch as the number one appliance retailer last year, there weren't many smiles in our household.
End of the day, a brand as big as Bosch can also have breakdowns and average customer service where repairs are concerned.
The engineer failing to bring the right part smacks of an experience my parents had when our Bosch dishwasher broke down. Back then, in the mid 1980s it came with a five year guarantee and the appliance broke down after 4 years. Bosch made us wait 3 weeks for an engineer to arrive, and duly on arrival discovered that he didn't have the right part, thus waiting a month and a week before the part and him arrived again.
Bosch also gave me the run around when my own fridge freezer broke down. It only had a 2 year guarantee and a part on the back of the freezer fell off, creating a pool of water at the back. Same thing happened again, though I didn't have to wait a month and a half, but rather 2 weeks until the part came in.
So, when Which awarded Bosch as the number one appliance retailer last year, there weren't many smiles in our household.
End of the day, a brand as big as Bosch can also have breakdowns and average customer service where repairs are concerned.
vintagerepairer
Well-known member
Well, as I have pointed out all along, aftercare costs manufacturers money. They only do it because without it no one would buy their brand at all. However, those brands with the best reliability have historically been the ones with the worst aftercare, as with the number of faliures etc being low, the number of engineers and parts in stock is equally as minimal, given the lack of needs.
madaboutsebo
Well-known member
Sorry I meant to say hot/cold fans missed the word 'fans' out oops!!
I hope they manage to fix your Dyson blakaeg soon. I agree with you Dyson need to tell the customer that when the Engineer turns up on the first call that it is to check the machine over to see what parts are needed! Like you say so they are aware up front! They must of changed this recently as my parents had their DC18 fixed by a Dyson Engineer on the first visit they had the parts on them! Considering the reliability of Dyson vacuums the Engineers need to be fixing them as quickly as possible customers don't want to wait especially if they used the machine on a daily bases! Plus considering the amount they pay for the product. For reason only Dyson know they have obviously changed the way they do things now!
While sales are strong for Dyson customers who have had continuous issues dealing with Dyson and issues with their vacuums are more likely not to buy Dyson again.....possibly. Again I read comments on their Facebook page!! Them again people say things out of anger!!
I hope they manage to fix your Dyson blakaeg soon. I agree with you Dyson need to tell the customer that when the Engineer turns up on the first call that it is to check the machine over to see what parts are needed! Like you say so they are aware up front! They must of changed this recently as my parents had their DC18 fixed by a Dyson Engineer on the first visit they had the parts on them! Considering the reliability of Dyson vacuums the Engineers need to be fixing them as quickly as possible customers don't want to wait especially if they used the machine on a daily bases! Plus considering the amount they pay for the product. For reason only Dyson know they have obviously changed the way they do things now!
While sales are strong for Dyson customers who have had continuous issues dealing with Dyson and issues with their vacuums are more likely not to buy Dyson again.....possibly. Again I read comments on their Facebook page!! Them again people say things out of anger!!
vintagerepairer
Well-known member
"For reason only Dyson know they have obviously changed the way they do things now!"
I expect it is because they have finally realised just how much it is costing them. Fine if there is money to give customers what they need, but not so fine when they want to invest more in R&D.
I expect it is because they have finally realised just how much it is costing them. Fine if there is money to give customers what they need, but not so fine when they want to invest more in R&D.
blakaeg
Well-known member
The average consumer isn't interested in Dysons expenditure on R&D when their machine goes wrong. I certainly don't care. I just want my vacuum repaired!
If only I could do of myself I'd just get on and do it even if it invalidates my warranty . But it's not easy to swap over the duct housing on the Ball models like it was on the DC04.
If only I could do of myself I'd just get on and do it even if it invalidates my warranty . But it's not easy to swap over the duct housing on the Ball models like it was on the DC04.
vacu-finder
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I will not knock Dyson, but I would not take one.
vintagerepairer
Well-known member
"The average consumer isn't interested in Dysons expenditure on R&D when their machine goes wrong. I certainly don't care. I just want my vacuum repaired!"
Well as I said and apologised for before, I am not defending Dyson, but I expect my sarcasim is not coming through.
I KNOW that the average customer is not interested in the investment of money in R&D. What I was saying was, sarcastically so, that Dyson was all for spending money on aftercare until such time that -possibly- he was running short on R&D (which they seem to think so much of) and had to scale back, maybe.
Well as I said and apologised for before, I am not defending Dyson, but I expect my sarcasim is not coming through.
I KNOW that the average customer is not interested in the investment of money in R&D. What I was saying was, sarcastically so, that Dyson was all for spending money on aftercare until such time that -possibly- he was running short on R&D (which they seem to think so much of) and had to scale back, maybe.
madabouthoovers
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After all - every new machine from Dyson has to be packed with "technology" and be the subject of lots of "R&D" and that's all Dyson is bothered about. People love "technology" and are prepared to pay hundreds of pounds more for the latest of it. Dyson is laughing all the way to the bank - at his customers expense, thank you very much, and dreaming about all his "technology".
blakaeg
Well-known member
Just an update - it hasn't been collected as Dyson so promised me they would get it done! LOL, so it's still ongoing. Feel like giving up on it now Zzzzz
madabouthoovers
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You have the patience of a saint - If it was me, it'd be in the dustbin by now and its replacement wheeled in , and it wouldn't be a Dyson!
blakaeg
Well-known member
Madabouthoovers,
I don't know how I have kept my cool either LOL. But I suppose that I believe that Dyson will help me eventually and my case isn't as bad as one lady who is waiting 6 WEEKS for her Dyson to be repaired. I'm only waiting 3 weeks so far!
Parwaz,
I don't think so!! Why on earth would someone want to glue their vacuum cleaner together when it's still under warranty?!? Also may I had that the glue won't hold that part on. It's completely sheared off.
I don't know how I have kept my cool either LOL. But I suppose that I believe that Dyson will help me eventually and my case isn't as bad as one lady who is waiting 6 WEEKS for her Dyson to be repaired. I'm only waiting 3 weeks so far!
Parwaz,
I don't think so!! Why on earth would someone want to glue their vacuum cleaner together when it's still under warranty?!? Also may I had that the glue won't hold that part on. It's completely sheared off.
sling it
in the bin then go and buy a new one just make sure its not a dyson.Back in the day i would have carried a full van stock of parts for the most common machines and if i didnt have what was needed it simply meant a trip back to the workshop where there were ample spares only on rare occasions would i have to order parts its simply not good enough i fear if Mr Dyson dosnt get his finger out his so called reign at the top of the pile may soon come to an end and it will joe public are very fickle one mistake and they will drop Dyson like a hot brick
in the bin then go and buy a new one just make sure its not a dyson.Back in the day i would have carried a full van stock of parts for the most common machines and if i didnt have what was needed it simply meant a trip back to the workshop where there were ample spares only on rare occasions would i have to order parts its simply not good enough i fear if Mr Dyson dosnt get his finger out his so called reign at the top of the pile may soon come to an end and it will joe public are very fickle one mistake and they will drop Dyson like a hot brick
