Broken Dyson DC24

[blakaeg]

I finished vacuuming with my 4 and half year old Dyson DC24 machine and I noticed on the side of the machine that encases the handle sides now has a crack in it. It's only going to be a matter of time before this snaps completely and this will mean that the wand will no longer stay in the machine.

Have to say I'm disappointed that this has happened. I've had to replace the wand 3 times as they kept on snapping in the same place - again due to the twisting action, side to side.

I wanted to enquire as to whether it's likely that Dyson will cover this under warranty as it seems to be a failing of the plastic body when the machine is twisted around furniture - yeah I know, it was designed to!

I haven't been able to get through to the Dyson helpline today.

 

[parwaz786]

If its accidental damage, then dyson wont cover it, but this looks like a design flaw

 

[blakaeg]

Hi Parwaz,

I have just called Dyson and been told they will send an engineer out as she said it sounds like a manufacturing fault. I wonder if they know about this issue on the machines.

Anyway, good customer service. I was on the line for 18 mins but the operator was extremely pleasant.

 

[parwaz786]

Awesome! Good luck with the DC24

 

[madabouthoovers]

That problem, or one similar used to happen on the DC07, where the hose and wand support bracket would suffer damage to the lugs that held the wand assy in place. In the end all 4 of them would snap off, and the wand and handle would no longer stay on the machine. I found it seemed to happen more on the purple coloured spines of the Animal model, although other models could suffer with this too.

 

[parwaz786]

Indeed, I think the DC25 is the best Dyson ball for reliability and its a god performer with stiff bristles!
The wand joint should be a problem because its one large plastic thing which is held on quite well, instead of small plastic tabs.

 

[blakaeg]

Hi madabouthoovers,

I had a similar issue with a DC04 machine back in 2008 but the crack appeared in a different place, Please see pic below. I was hoping that Dyson had improved these silly little issues - seems not.

Maybe the latest ones which do not have the whole handle coming out of the body when using the hose, no longer suffer from these problems. Only time will tell as did this issue. I'm glad it has happened now within the warranty as it finishes in December 2014.

 

[madabouthoovers]

What concerned me about the newest uprights, the DC40 and DC41 was that the spine is so pliable, when twisting the handle side to side, it was twisting the spine to some extent. On the older machines the wand was made of metal, so provided rigidity  to the spine, as on the DC15. Constant twisting movements on the latest ball cleaners will eventually cause the spine to shear. I have also noticed that the "ball" sides on the DC41 have a habit of breaking off as well - usually the side not containing the filter vents. The DC24 in particular seems very prone to brushroll assembly failure, and the motor with cogs and belt assy itself is now available separately on many parts sites. Twin motor machines are great for using when you need to switch the brushroll off, like for hard floor use or when using the tools, so the idea is good, but the reliability of the smaller brushroll motors does seem a problem on some machines. It brings back a memory of when Mr Scott from Star Trek said, "the more complicated you make the plumbing, the easier it is to stop up the drain". And Mr Dyson certainly is making his machines much more complicated now,  packed with "technology". The thing is this is a vacuum cleaner, not a computer, or other bit of IT kit.

 

[blakaeg]

Madabouthoovers,

I completely agree with you. My DC24 has had the following issues in its 4 and half years use;

3x handles have snapped
1x brush motor burnt out and sparked with smell of burning after 3 years
3 x brushbars and end caps have worn out causing an horrific rattle in use.
The HEPA filter seems to have a hole in it which is allowing carbon dust to escape
Hose has split after 4 years use - which I think is good for a Dyson.
A crack has been on the body for the past 2 years, just under the tool storage post, but it doesn't affect the operation.
The latest issue is now with the crack in the handle holder which seems to be getting bigger and will eventually snap off allowing the handle to keep falling out.

Despite the issues, I feel Dyson have been very good with their service and not fobbed me off with saying wear and tear. I really do like my DC24 as it compacts down nicely so I can store it in a very tiny cupboard and I only live in a flat so I don't need a large machine.

I tried a DC50 in John Lewis and like you, I was concerned by the flimsy plastic spine and lack of solidity in the build quality and that foot release system isn't great. The DC50 spine flexed so much I was concerned at how many years the plastic would be able to take this before it cracks like my DC24 did.

I've had Dyson since 1998 so I've remained loyal to the brand but it might be time to move on to something else once my warranty is up. I still have a Sebo Felix Classic at a friends place but I much prefer bagless for cost reasons.

 

[parwaz786]

If you want a compact, powerful Dyson which has not many problems, a Dyson DC08 with Telescope wrap and a turbine head will be good.

 

[citroenbx]

dyson

or dyson dc07

or dc14

after dc14 all dysons went to scrap

 

[blakaeg]

Parwaz786,

I'm not a cylinder user. Much prefer uprights all the way.

 

[blakaeg]

It finally broke. Can't really use it now.

 

[blakaeg]

The section missing

 

[blakaeg]

Normal side

 

[blakaeg]

Real shame this has happened as I need to vacuum every other day due to allergies. Won't be able to use it now

 

[parwaz786]

Try Araldite glue which you can find on amazon, works really good, million times better than super glue.

 

[madabouthoovers]

I thought Dyson were supposed to be sending an engineer to engineer a fix for it?

 

[blakaeg]

Dyson will be visiting next week to fix the machine. I told them about the current issues I'm having with the obvious snapped duct. The rattling brushbar and the tear in the hose. I doubt they will change the HEPA filter, but if they did, I'd be grateful as mine seems to have a tiny hole in it which is letting out carbon into the ball housing.

When the warranty ends at the end of the year, I think it will be time to get rid of the machine as the rattling brushbar is pretty annoying to be honest and it must annoy the neighbours downstairs when there's this loud buzzing/rattling/vibrating sound coming from my flat whenever I vacuum with the brushes turned on for the carpets.

 

[madabouthoovers]

You will probably find that the filters are classed as wear items and are not covered by warranty. Although if you tell the engineer you are disappointed with Dyson and will be getting a SEBO in a few months when the warranty expires, they might throw in a HEPA filter for free in an attempt to keep you as a Dyson customer

 

[blakaeg]

Madabouthoovers,

I'm going to need to make a complaint about the filters to the engineer as I seem to keep having a problem with the pre motor filter lifting up inside the housing on top of the cyclone and then this in turn throws out a load if fine dust, hair etc onto the HEPA filter! This appears to have a tiny hole and that let's the dust out into the room.

Not sure the pre motor filter is very effective anymore as it seems to clog us within 3 weeks use and I do notice a loss of suction and then this issue with the filter lifting itself up occurs I hope it doesn't take the Dyson engineer long to change the duct housing over.

 

[madabouthoovers]

Tell him all about it - the premotor filter should not be doing that, and you require him to find out why its doing it. The fact it clogs very quickly suggests that the rubber gasket at the bottom of the bin (the inner one) may be leaking allowing dust to escape up the cyclone tubes in reverse

 

[super-sweeper]

a broken Dyson?

Surprise, surprise!

(Ducks and B-Runs)!

 

[blakaeg]

Received new cleanerhead from Dyson for the DC24. I noticed there's a different between the old and the new. I know that Dyson has modified the 'spindle' that the brush goes onto but I noticed the side of the head used to have a safety Reset button but the newer one doesn't have it. I wonder what the reason was for Dyson to remove the safety switch.

Would rather they modify the brush bearings, spindle etc so the brushbar and end cap don't start to rattle every 6 months or so.

Below on the top is the latest cleaning head and the lower ones are showing the older ones.

 

[blakaeg]

Side of new head

 

[blakaeg]

Old head

 

[blakaeg]

Safety button on side of old cleaner head

 

[vintagerepairer]

Dyson have recently scaled back their customer operations. The cynic in me would say the lack of reset button it to reduce the calls from people who want to know why their cleaner isn't picking up. With no cut-out to reset, there is no call to Dyson about the problem of the brush not turning.

I don't know why it was there to start with, as the DC25 never had it.

 

[blakaeg]

Their repair service Is no where as good as it used to be. It was 2 weeks ago I called the Helpline to get my machine fixed and it's still not been repaired as the engineer advised me they don't carry parts onboard and have to order them in!

It seems to be a common complaint now that the engineer turns up without any parts.