Any Others Getting the call form Aerus/Lux

[tolivac]

I like the idea of the Areus sending the post card to the customer-the card could also have the dealers phone#(let the CUSTOMER call and NOT the dealer)Customers will call if they should need help or supplies.Me and other customers don't like annoying service calls.Often you are called while busy or some such thing.

 

[Gr8DaneDad]

Customer mailings are inefficient and return nearly 0 calls. This has been true since the day of the pony express. I agree that transparency should be the norm not the exception, and I know of a few good franchisee's who only inquire if a customer would like a demo during a service check rather than intrude with one. I can explain the GE payment plans (there are many, not all available at any given time) to any customer at any time, along with the other 6 finance offerings available to customers. Training is not corporate, but  up to individual franchisees... there are corporate resources available, but the franchise has to use them.

 

[DesertTortoise]

If the vacuum biz is anything like the automotive and motorcycle biz, I'm sure that training is not inexpensive and requires someone to go out of town and stay in a motel several nights at the franchises expense. Not every franchise I bet can afford that so they wing it to an extent without the formal training or they pick and choose which training they consider important enough to front the cost. Training won't be consistent across franchises. Tom, am I wrong?