UPS Packing & Shipping&Damage
"last word"--I would also like a last word that WILL include full settlement of anything the included insurance can do on this matter.
"dodging the blame"--This may be a poor choice of words that will deserve an apology.Joan(leisurelady65)has not sold 1000s of items over many years for myself and others with positive feedback by dodging the blame!!She WILL followup and WILL see that the local UPS(who is fully responsible for both choosing not enough packing materials from their large supply as well as method of packing) will settle insurance and she AND I will personally visit to discuss quality of future packing!!
"ultimately responsible"--If the UPS plane crashed were we responsible?If one of the UPS trucks ran over someones cat are we responsible??If your local UPS driver left the box in the rain are we responsible???
"why--keep using(UPS)?--There are limited choices of major shipping companies.All may have positive and negative sides.I have had a much worse experience with US Post Office.There are other negative experiences with ANY shipping company.But those are THE choices.Why do we choose any company for shopping,food,vehicles,etc?Are any of them and EVERY one of their many employees PERFECT??
"not once has Jimmy apologised"--When I first became aware of this I said I was "extremely upset with -damage".If that did not reflect my sorrow that something I sold(but did not pack)arrived broken let me now add -I am very sorry this rare Johnson's Wax polisher is now broken!There are some items of which I can walk upstairs and find a duplicate.This is the only JW Super 8 I have seen or heard of.If I could send a duplicate replacement I WOULD.I CAN NOT.Again,I am sorry.But what Joan,and I,CAN DO is see that your insurance is paid and we WILL tell and instruct the human employees of UPS on future packing.(I might add that humans can be imperfect creatures and the last time I was at the lake NONE were walking on water.)