A BAD EBAY DEAL FROM RUGSUCKER

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n.b., several other people have told me privately that they have received poorly packed shipments from "leisurelady65" who claimed the boxes were packed by UPS and not by her -- and some have also heard  stories from her about deaths in the family when she was slow to get things shipped out. After a while, it all just sounds like a lot of excuses.
 
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I just got off the phone with the manager of the UPS Store in Bristol, Virginia. She confirmed that an employee there did indeed pack the box. I said to her, "Do you really think that was the proper way to package items that heavy -- in a flimsy single-wall box with no padding?"


 


She said, "We did use the inflatable plastic pockets. I see that they got deflated in shipment."


 


I said, "There were only a couple of pieces of that stuff, nowhere nearly enough. Besides, they are not acceptable padding materials for shipping heavy items.  You need to use rolled bubble-wrap and styro peanuts. I'm flabbergasted that you are sending out shipments packed like this. Especially when the person doing the shipping gave you extra money for packing materials."


 


She said, "I'm sorry your items were damaged. I'll go ahead and process a damage claim and will let the other party know."


 


There's no excuse for such careless and indifferent packaging. This UPS Store should be put out of business.


 
 
I daresay that I once received an Electrolux G with a Sad Flaw. it was wrapped with 6 layers of Professional Grade bubble wrap, and was surrounded with newspaper wads. The Right, rear wheel came to me Shattered! UPS, USPS, and FedEx always disappoint me, as they are very rough on packages. Ive had boxes come with HOLES when the sellers always send me pictures of the box at the shipping place, and the boxes are not torn up!
Just my 2 cents
 
A BAD EBAY DEAL FROM RUGSUCKER??? NOT !!!!

Charles,
A have had a very bad week out of town dealing with the last of my parents estate sale.That is why I trust Joan(leisurelady65)who CAN be trusted as hundreds of positive feedbacks PROVE and we both trust UPS to have packing and shipping experience!I agree that the pictures,both before and after do not lie and I am extremely upset over the packing,shipping and damage.I am more upset that after I agreed to a 'buy one get one free'on the polishers you post the above without talking to us!!!I would not have packed in the above manner but I also can not fly the plane and drive the truck which is why we try to trust a company that claims to be able to do this.All packages are insured and in the rare cases of damage have been handled.(The worst up to now was a rare glass ceiling light that did not survive the trip in the big brown truck.)I,of course,want to know of any problems just as a McDonalds manager wants you to tell him(as I did just last week)of any bad experience and not dozens of your friends without a chance to correct.
I will have more later but for now I feel your "BAD DEAL" is NOT from rugsucker,NOT from leisurelady65 but IS from UPS and I will make a point of taking time to visit that office!!
Jimmy
 
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Thanks for the input Jimmy. I did think my subsequent updates clarified that the shipping mishap was due to UPS and not to you or Joan. However, if that is not clear let me apologize for mistakenly attributing the mess to you -- but again, put yourself in my shoes... How would you have reacted?


 


As to the "buy one get one free" deal, yes I did ask and did appreciate y0ur granting the request (which I noted above). However, it was more a matter of knowing that whatever polishers  I didn't get would be destroyed because no one cares about them but me.  My interest wasn't in getting a "bargain" but in saving as many of the machines as I could.


 


As I had said, i wish I could have afforded to get them all....... As it is, it was a stretch to get these two -- with shipping the total was over $80.00. That's a big splurge for my budget.


 


I do hope you'll ream your UPS Store's manager a new asshole -- when I called my friend at the office out here and told them that your store had indeed packed the machines that way he was really shocked, and said it is "inexcusable."


 


Again, my apologies...


 
 
EBay & UPS

Charles,
Thanks for the above apology,however it is somewhat like a front page headline story being corrected at the bottom of page 7.
Jimmy

"opening bids to high"-If you will look at the next 20 vacs on EBay you might think mine can be close to reality for model,age,condition & rarity.
"just so happened -were relisted"-Joan routinely relists,and often reduces,items for me and others that get the most attention.
"motor frozen-cord frayed"-I do not recall the exact description but try to make each(of hundreds)accurate without being lengthy as well as having pictures of all sides and most areas.I think I mentioned the cord.I do not know if the shipping caused additional motor problems.
"why he would have singled me out for this crummy treatment"-One recent week I took 42 items(not all vacs)and I can assure you I did not and do not know how to'single out'any potential buyer of any particular item for "crummy treatment".
delaneymegan-Very sorry to hear of the packing on the Hoover spirit.But I and Joan DO WANT TO KNOW of any problems!That was and I hope still is a great straight suction canister.I prefer it to the deluxe cordwinder models.
We had the same UPS employee packing vacs with little if any problem for a long while and I have always been available at least on the phone to answer questions on how to pack a particular vac,remove handle?how to remove hose?etc.I will take time,that I really don't have to spare,and visit this UPS office the next time I take items to Joan.It may not be a pleasant social call!!
 
Situations like this should really be handled via private email, phone call, etc. Too often we let our emotions take hold of us and we fly off the proverbial handle. I can think of very few situations that warrant the need to call a person out publicly. So please stop, take a deep breath and pick up your phone and call the seller before making a public scene. If I were the seller I would really appreciate that!

I tend to get over-dramatic over small things as well and for me it’s a personal character flaw. That I’m trying to work on. Over time I’m able look back at things and ask myself “How important is it?” Most of the time for me personally the issue wasn’t important enough for me to spend all that wasted, time and energy worrying about it.
 
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Thanks for your input, kloveland -- wise words and advice to be sure.


 


However:


 


1. It is impossible to contact Jimmy. He does not have (or does not give out) a current phone number or email. He does not respond to messages sent via eBay and rarely to messages sent via Vacuumland.


 


2. My point in this, before I realized who had done the lousy shipping, was to alert other eBay users. I had no idea who was packing his stuff but assumed it was him or his eBay helper leisurelady65. Before I posted my diatribe I talked with other people who had bought from him and they had also received poorly packaged goods -- sometimes there was damage and sometimes not. And each of those people also knew others who had experienced the same thing. That's why I decided to say something publicly.


 


3. I have sincerely apologized for doing so (albeit "on the bottom of page seven"), but I do still just ask people to bear in mind just how upset I was. Again, put yourself in my shoes and think about a machine from your favorite brand that's so rare you've never even seen one before and try to imagine how I felt when it arrived ruined because of absolutely negligent and careless packing.


 


Thanks, one and all.


 


 

[this post was last edited: 4/5/2016-13:40]
 
I know you can retrieve a person's contact information through eBay. In this case it's probably not the actual seller but his co-seller leisure lady. And I know Jimmy has given out his number in past threads. I've seen it. Anyway, it's not my battle. I'm sorry to see the polisher damaged in shipping.
 
"impossible to contact Jimmy"?!?!?!

I have frequently as well as very recently given my only phone number(cell)and will gladly give it now--423-268-4841.There will be a time in the evening I will turn it off and then back on the next morning.
I am so easy to contact that a collector who pushed the buttons for the above numbers and found out that I am also easy to drive to just left with 14 rare vacs he had never found after exchanging a reasonable amount of US currency.Hint-He may be known to adore Kenmore.
 
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My last word on this.......


 


I just rec'd an icy eBay message from leisurelady65 in which she is still dodging the blame for the damaged shipment.


 


I responded by noting that as the seller, she is ultimately responsible if the company to whom she sub-contracts the packing falls short. If she knows (as she surely must) that the UPS Store out there does such a substandard job of packing they why does she keep using their services?


 


I must say, in all this mess not once has she or Jimmy apologized for what happened. All I've heard is isolated "pick and choose" potshot-responses to comments I've made. In my book, that's pretty lousy customer service.

[this post was last edited: 4/5/2016-18:26]
 
UPS Packing & Shipping&Damage

"last word"--I would also like a last word that WILL include full settlement of anything the included insurance can do on this matter.
"dodging the blame"--This may be a poor choice of words that will deserve an apology.Joan(leisurelady65)has not sold 1000s of items over many years for myself and others with positive feedback by dodging the blame!!She WILL followup and WILL see that the local UPS(who is fully responsible for both choosing not enough packing materials from their large supply as well as method of packing) will settle insurance and she AND I will personally visit to discuss quality of future packing!!
"ultimately responsible"--If the UPS plane crashed were we responsible?If one of the UPS trucks ran over someones cat are we responsible??If your local UPS driver left the box in the rain are we responsible???
"why--keep using(UPS)?--There are limited choices of major shipping companies.All may have positive and negative sides.I have had a much worse experience with US Post Office.There are other negative experiences with ANY shipping company.But those are THE choices.Why do we choose any company for shopping,food,vehicles,etc?Are any of them and EVERY one of their many employees PERFECT??
"not once has Jimmy apologised"--When I first became aware of this I said I was "extremely upset with -damage".If that did not reflect my sorrow that something I sold(but did not pack)arrived broken let me now add -I am very sorry this rare Johnson's Wax polisher is now broken!There are some items of which I can walk upstairs and find a duplicate.This is the only JW Super 8 I have seen or heard of.If I could send a duplicate replacement I WOULD.I CAN NOT.Again,I am sorry.But what Joan,and I,CAN DO is see that your insurance is paid and we WILL tell and instruct the human employees of UPS on future packing.(I might add that humans can be imperfect creatures and the last time I was at the lake NONE were walking on water.)
 
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Thank you for your apology, and I'll add mine for the perhaps poor choice of the phrase "dodging the blame." What I meant by that was, I never heard (until now) "I'm sorry your shipment was damaged." All I heard (until now) was, "It's UPS's fault."


 


"And now, back to your regular programming."


 


 


 
 
Johnson's Wax polishers

The EBay polisher above is just before new styles of the 50s.I have seen a picture of Lucy using one in her home.JW had a long history of promoting polished floors and furniture with quality waxes.Their containers,posters and advertising had great colors and style.Many ads used well known illustrators.The polishers could be rented or purchased.The early ones were polished aluminum and until the 50s the brush rotated in the manner of a paint roller.There was also a larger commercial version.
I have some upstairs including the box.If and when I might offer them for sale I would choose a much lower starting bid than the above seller.
 

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