Sir? Good grief. And thank you. The smiling vacuum cleaners have been with us over here for so long that it is difficult to recall a time without them. It makes me wonder why other companies did not do something similar. I wouldn't suggest that people bought the cleaners because it had a cheeky little face, but certainly it became the one that everyone remembered very quickly. As did they with the name Henry. Henry has become an almost generic name for Numatic cleaners, with people saying they have a Henry even if it is a James or Basil or some other name, or even a Numatic brand. They just call them Henry.
The only complaints I ever did hear about Henry cleaners were from people who were used to using an upright on carpets. Even then you could say the complaint was actually about the type of cleaner (cylinder) and not the fact it was a Henry. No one can fault it, even people who simply do not like them cannot usually say that there is anything really wrong with them. Of the reviews I have read, the fact taht the cord winder is not automatic is mentioned as a mark against it, as is the lack of tool storage. What people seem to forget (or not realise perhaps) is that the very success of the cleaner is down to the way the cord winder does not break down, and that the small, easy to pull canister does not lend itself to having room to attach tools. Of the UK cleaners which had built-in full sized tools, all were very large and arguably cumbersome cleaners. Of the smaller cleaners with built-in tools, the tools were very smaller and less practical. So it is a compromise all round. Personally, I quite like the separate canvass hold-all bag supplied with some Numatic cleaners, in which all the tools and spare bags can be stored.