as a hoover dealer i must correct those on here calling our
I stand corrected! Just looked at the serial plate on one of our 6 Platinums in for warranty work, and noticed it is made in Mexico. I guess it works to have a salesperson advise customers on how to use the machine. Unfortunately, we would never stock that piece, we sell the Royal extractor instead, it is much more user friendly, and less problematic overall. All of our Hoover Steam Vacs are sold in BBS locations, we only sell the Royal and Hoover Spinscrub at this location.